DeCozen Chrysler Jeep Dodge Ram

Roberto is the man Roberto went above and beyond to get me into the car I wanted, stayed late, and took care of every little detail for me just to make the deal happened Roberto went above and beyond to get me into the car I wanted, stayed late, and took care of every little detail for me just to make the deal happened. Highly recommended! More

Overall a very positive and convenient experience Worked with Marlene and Carmine; both of whom were very polite and forthcoming. Although there happened to be one or two unavoidable delays, they wer Worked with Marlene and Carmine; both of whom were very polite and forthcoming. Although there happened to be one or two unavoidable delays, they were upfront in explaining the situation and keeping me informed. To me, handling situations properly in challenging moments says much more about a person than when everything is going right. They stood up and took care of business and for that I am very much appreciative. Good work! More

WORST CAR EXPERIENCE I would like to strongly inform everyone and anyone to never ever consider coming near this dealership. Not only was the salesperson, John Bowler “AKA I would like to strongly inform everyone and anyone to never ever consider coming near this dealership. Not only was the salesperson, John Bowler “AKA Juan”, demeaning but was very pushy and likes to play games. Told me after making a deal that if I did not pick up the car within 48 hours they would sell my car to someone else and keep my deposit. This is the kind of place that gives dealerships and car sales people a bad reputation. I mentioned to the manager Damon how I felt I was treated and he didn’t care which made it seem like the norm and he was used to hearing this. None the less I never even got a follow up phone call to see how my new car was. They do not care about anything but making money and moving on. Very unprofessional. For your own good stay away. They show an handful of good reviews here but check out their Facebook page and google reviews which are mainly terrible. More

Advertise invisible cars on the internet. Bait and switch. ****BEWARE****They list cars on the internet at a low price to get to the top of the list. The issue is these cars do not exist. After several emails ****BEWARE****They list cars on the internet at a low price to get to the top of the list. The issue is these cars do not exist. After several emails and phone calls, I was set to fly into NJ to purchase a 2017 Corvette Grand Sport. On the afternoon of 9/10, they called while I was at the airport to confirm I was still coming at 9am on 9/11. I informed them my flight would leave in the next 30 minutes. They knew the bank had already wired the money into my checking account to purchase the car. About 40 minutes later, I received call from a person I had no contact with before he called. He told me they took a deposit on the car today but I can still come to look at the car in case the deal did not go thru. I explain they knew I was flying in to purchase the car, why didn't someone tell me I needed to place a deposit on the car. The guy said they normally do not take deposits and tried again to encourage me to come in to look at the car. I asked if they normally did not take a deposit, why did they take one now when they knew I had an appointment to purchase the car. The lies started to roll out of his mouth. I told him no way would I visit their dealership. Luckily my flight was delay or I would have flown to NJ for nothing. I did some digging on the internet and found the same car listed by another dealership at $59,000. On 9/11, this dealership reduce the price to $54,900, which is exactly the same price listed at Decozen. And it was marked down in the afternoon of 9/11. The same car Decoze told me they had a deposit for on 9/10. I found other reviews on the internet where individuals stated cars were listed on the internet but they were told the car was sold when they arrived at the dealership. After spending money on a airline ticket, hotel, and rental car, I only thought the right thing to do was file a complaint with the NJ Attorney General's Office. I sent copies of the emails and phone records. Hopefully this will help others from get scammed by this dealership. If anyone has had a similar experience with Decozen, I encourage you to also contact the NJ Attorney General's office and report your experience. More

Great staff, Ready to help! The staff at DeCozen is very friendly and helpful. This is the second jeep we purchased here, the first being back when they were in Montclair. Their The staff at DeCozen is very friendly and helpful. This is the second jeep we purchased here, the first being back when they were in Montclair. Their staff helped us choose the right vehicle quickly and was helpful in describing the features and options each package came with. Carmine in the Finance Dept got us in and out quickly and seamlessly guided us through the transaction. Roberto took over our transaction and assisted with professionalism. Both gentleman were very understanding, and helpful. More

Pleasant experience Overall process went well. I was able to get the vehicle I wanted at an affordable price - 2018 Grand Jeep Cherokee - Charcoal metallic. Thank you! Overall process went well. I was able to get the vehicle I wanted at an affordable price - 2018 Grand Jeep Cherokee - Charcoal metallic. Thank you! More

Best of the Best From start to finish this was the best car leasing experience we have had. There's a reason we come back to DeCozen over and over again! From start to finish this was the best car leasing experience we have had. There's a reason we come back to DeCozen over and over again! More

Steve is highly recommended! Steve was amazing to work with and got me the Jeep that I wanted completely hassle-free! There was no running back and forth with bad deals. I told hi Steve was amazing to work with and got me the Jeep that I wanted completely hassle-free! There was no running back and forth with bad deals. I told him what I could afford and he delivered with no questions asked. He had a clear break down of everything and was extremely honest with me. I hope he’s still there for when I need to get my third vehicle from Decozen. Highly HIGHLY recommended! More

Replacement Tire Woke up with flat tire. We dropped off tire early morning and it was replaced the next day. Was a good feeling we were driving with spare less than Woke up with flat tire. We dropped off tire early morning and it was replaced the next day. Was a good feeling we were driving with spare less than 24 hours on our truck. More

Worst dealership I purchase my vehicle about a month now and it was the worse experience I ever had. The salesman Ken is a liar. I bought my car used and did not recei I purchase my vehicle about a month now and it was the worse experience I ever had. The salesman Ken is a liar. I bought my car used and did not receive a 2nd key and was told they would give me one as well as get my truck detailed. A week later I contacted Ken and he basically told me I would have to pay for a key and He only offered a wash instead and hung up the phone on me. Also when I picked up my car It was not clean and no gas was in the car. I bought new and used cars before and never had an experience like this. Also my Bluetooth was not working and had to take it 3 times to get the wiring done properly. They don’t even wash your car after service and it looks like they have one dirty blue Chrysler as a loaner. I will never go back to this dealership for anything even though its the next town over. More