DeCozen Chrysler Jeep Dodge Ram

To The Lost Ones As a sales person going to buy this car at Decozen could not have felt any better. Feeling as tho sales men and I were buddies since high school buyin As a sales person going to buy this car at Decozen could not have felt any better. Feeling as tho sales men and I were buddies since high school buying a car for my wife was an amazing experience. Don’t listen to these others reviews that talk bad about these people. They are the most up front sales people I’ve ever met. I literally heard a another sales guy ask the customer why did you beat me up so badly on the car when at the end of the day your credit couldn’t get you approved on $300 credit card? It’s true if your credit is bad why are you wasting these guys time? People are just dumb sometimes have no common sense. Thanks again Decozen More

Great Service Always friendly and caring about your vehicle. Great service techs and don't charge you for things you don't need done. Great dealership. Would reco Always friendly and caring about your vehicle. Great service techs and don't charge you for things you don't need done. Great dealership. Would recommend. More

best jeep dealer of northern nj spent two weeks calling every jeep dealer within 50 miles of my home. it was truly unbelievable how many did not return calls or on-line inquiries re spent two weeks calling every jeep dealer within 50 miles of my home. it was truly unbelievable how many did not return calls or on-line inquiries regarding a $100,000 vehicle. DeCozen was my last call and put the true meaning into save the best for last. They went above and beyond to service my needs. Highly recommend. More

DO NOT GO TO THIS DEALERSHIP!!!!! SAVE YOUR MONEY!!!!! DO not, I repeat DO NOT go to this dealership. After looking for a used Jeep Wrangler I happened upon this dealership because they had a car I was int DO not, I repeat DO NOT go to this dealership. After looking for a used Jeep Wrangler I happened upon this dealership because they had a car I was interested in. When I got there the salesman was just that, a xxxxxxxx salesman that told me what I wanted to hear. He said the dealership was run by two brothers who would NEVER sell a car that wasn't in good condition (I was wary about purchasing used) and they actually told me that I was better off purchasing ANOTHER car that was on the lot that was the same year, milage and color because it had new tires and was in "better condition." Let's fast forward to the FIRST DAY I had this car. IT DOESN'T START. I tried to start it over and over and after 10 attempts it finally started. I was freaking out to say the least and called the dealership and took it back as soon as possible. They told me they fixed it, I took it home. TWO DAYS LATER CAR WOULDN'T START. They tell me I need to purchase a new started (which is around $800) and because I just bought the car they would split it with me. After the new started ONE WEEK LATER, car wouldn't start. Long story short in ONE MONTH of having this car I was in the service department FOUR TIMES. They told me they don't know what's wrong with the car and to them it seems "fixed." $350 out of my pocket and the car is still have the SAME STARTING ISSUES. Now TWO MONTHS later the car stops working again. This time it's over heating, stalling and shaking when turned on. I call service and they have no sympathy for me and say that I have to wait ONE WEEK to bring it in and even then they don't know if it will be covered under my warranty. F$%K THAT! ALSO -- I asked to speak with the GM TWO TIMES and he NEVER GOT BACK TO ME. THEY SOLD ME A LEMON. DO NOT PURCHASE A CAR HERE. HORRIBLE SERVICE. RIP OFF. More

Better than other local Jeep dealers After spending the early part of my Saturday morning at a different local Jeep dealer and having an awful customer service experience, I went to DeCoz After spending the early part of my Saturday morning at a different local Jeep dealer and having an awful customer service experience, I went to DeCozen to see if I could actually talk with a sales rep that seemed interested in leasing me a car. After arriving, I met Joe and my day quickly turned around. I explained to Joe what I was looking for and my price point and he came back with a list of Grand Cherokees that he had in stock. With the 2019 models on their way out, Joe was able to get me into a 2018 Summit for not much more than I had planned on spending for a Limited. Yes, it still took a couple of hours to get through all of the paperwork (what car buying experience doesn’t), but they had a game room for my kids to play air hockey in while I finished up all of the details. If you’re looking for a deal on a Jeep in the Montclair/Verona area, don’t bother with the other dealerships, go to DeCozen. More

Lease experience This place has some sheisty sales reps and managers. I came to Decozen as a returning customer to lease a vehicle. This time around my experience wa This place has some sheisty sales reps and managers. I came to Decozen as a returning customer to lease a vehicle. This time around my experience was horrible. During the process, I was shown a car in the dealership showroom and led to believe I was making a deal on that car. When drawing up the paperwork, the sales manager wrote a different Vin # on my lease agreement and handed me a copy of the window sticker of the car I was shown, which "mistakenly" had the Vin # cut off. On the day of pick up, I noticed the car they were giving me was different than the one I was shown (this one was not pearl whit and had no safety package). When confronted with the difference, the sales manager said he "mistakenly " picked up and handed me the wrong copy of the window sticker the day I signed the lease agreement...like c'mon!! The whole time we were talking numbers, they were referencing the showroom car and I even kept going up to look at it. The sales mgr. told me I signed the lease agreement for the car they had prepped for me and that was the car I was getting. He was quick to leave and not hang around to rectify the situation nor admit to his deceitful tactic. The finance manager however was at least willing to listen to me and help rectify the problem by giving discounts on other products. It was just so unprofessional how the sales rep and sales mgr. went about my lease experience and to sell me a car. In addition, the vehicle I got had some repairs that needed to be done. The rollers on the sunroof were not working properly and needed to be replaced, there were stains on the inside that needed cleaning, and there were also 2 chips on the door that needed touch up paint. I had to keep reaching out to the sales rep that sold my car as to what the status was on moving forward with fixing these issues. In addition, I was also having an issue with the car locks, which I wound up correcting myself by googling the issue and finding the solution. When reaching out to the sales rep, he did not respond. More

Best time at a dealership I can only say that Carmine and Roberto are the perfect combination of professionalism and effectiveness, I went to get a new car and they made the wh I can only say that Carmine and Roberto are the perfect combination of professionalism and effectiveness, I went to get a new car and they made the whole process so easy for me, they understood immediately what I wanted and delivered exactly what they promised... I would recommend this dealer to anyone. Keep the good work guys!!! More

Satisfying and helpful Well my experience over all was satisfying. They tried their best to make the deal happen. I left with a big smile and my new car. Thank you guys. Well my experience over all was satisfying. They tried their best to make the deal happen. I left with a big smile and my new car. Thank you guys. More

Didn’t know car buying could be so easy Juan and the team at DeCozen helped me into a 2018 grand Cherokee lease. The deal was better than I could have imagined and the process was so simple Juan and the team at DeCozen helped me into a 2018 grand Cherokee lease. The deal was better than I could have imagined and the process was so simple More

Jeep Liberty Service It took two visits but they found the problem and now my Jeep is running well! The DeCozen Team is very professional and service was affordable!! It took two visits but they found the problem and now my Jeep is running well! The DeCozen Team is very professional and service was affordable!! More