DeCozen Chrysler Jeep Dodge Ram

Service Lasr Wednesday and today I had some crazy requests for service. They took care of me and I came back today to follow up on a problem I had with CarPlay. Dan came out and walke I had some crazy requests for service. They took care of me and I came back today to follow up on a problem I had with CarPlay. Dan came out and walked me through the fix. Great service. More

Joe was so nice and so helpful! Recently i leased a new jeep from Joe at DeCozen. I can't say enough nice things about the experience, Joe and Carmine were super helpful and patien Recently i leased a new jeep from Joe at DeCozen. I can't say enough nice things about the experience, Joe and Carmine were super helpful and patient. They made the whole process very pleasant and easy. I would highly recomend DeCozen for any leases/purchases!! More

Returning for same issue & left again with Nothing Resolved My Service experience is getting worst every time I come to DeCozen lately. Staff not pleasant/friendly very unformative. I was so, not pleased My Service experience is getting worst every time I come to DeCozen lately. Staff not pleasant/friendly very unformative. I was so, not pleased with my last Service visit my Service Rep Frank was just rude...I came & got my Jeep & took it else where...I'm a paying use to be loyal customer & deserve better service. I'll return upon Jamie's return. Brought my truck in twice for the same exact problem & left with a bill no results. I'm truly an unhappy customer... More

Best experience at a dealership When I first went to DeCozen I made my appointment with Juan. He was prompt and professional. He made being a first time car leaser a breeze. He was e When I first went to DeCozen I made my appointment with Juan. He was prompt and professional. He made being a first time car leaser a breeze. He was extremely transparent and knowledgeable and I will definitely be leasing from him again! More

great service I had a issue with my used jeep I just purchased, Tom in service was very helpful and knowledgeable in resolving this issue, prompt and professional I had a issue with my used jeep I just purchased, Tom in service was very helpful and knowledgeable in resolving this issue, prompt and professional More

Oil change Well when I leased the new grand Cherokee the sales lady promised the first oil change for free but I had to pay. She also promised to get me a priva Well when I leased the new grand Cherokee the sales lady promised the first oil change for free but I had to pay. She also promised to get me a privacy cover for inside back since I store a lot of equipment and that never happened. Lots of promises to sell me the truck and no results. More

Poor customer service The only reason I’m giving 3 stars is because the car is great, but the customer service was beyond terrible. My mother was going to buy a Jeep from t The only reason I’m giving 3 stars is because the car is great, but the customer service was beyond terrible. My mother was going to buy a Jeep from this dealership until I told her how they handle business. They made my family and I feel like they didn’t want us there. The wait was ridiculous and their lack of compassion is just sad. Great car though, I guess that’s all that matters to them. More

Overall, A Positive Experience Drove 60 miles to Verona to see the used vehicle we were interested in buying. There were a few odd things about the CarFax report, such as the mileag Drove 60 miles to Verona to see the used vehicle we were interested in buying. There were a few odd things about the CarFax report, such as the mileage not agreeing with the odometer and the number of previous owners was confusing. Overall, seemed like a good deal and since they had the vehicle for three months, they moved a little on price. Had to call the office three weeks after the sale to find out where my license plates were. They had them but hadn't called me to get them. was Roberto was easy to work with and Joe M., who handled the paperwork was professional, too. More

Quick & Easy! Had a great experience with Juan and Carmine leasing a new Jeep. We were in and out! Didn't know how quick and easy it could be! Had a great experience with Juan and Carmine leasing a new Jeep. We were in and out! Didn't know how quick and easy it could be! More

Efficient Process Lots of cars on display anc a comfortable atmosphere. Good knowledge of the product They only thing that I thought was a disappointment was that you Lots of cars on display anc a comfortable atmosphere. Good knowledge of the product They only thing that I thought was a disappointment was that you don’t get a full tank of gas when you pick up the car. More