DeCozen Chrysler Jeep Dodge Ram

It was a pleasure to purchase my new Jeep at DeCozens. No hassle, quick turnaround and great sales manager. I will use them again for sure! No hassle, quick turnaround and great sales manager. I will use them again for sure! More

Fantanstic Will recommend this dealership. My son has a lease up in March of 2021, so I am hoping we will have another deal. Thank you again John!! Will recommend this dealership. My son has a lease up in March of 2021, so I am hoping we will have another deal. Thank you again John!! More

This dealership has no concern for cleanliness or customer service. I have had my 2020 Rubicon for a month. It was never cleaned properly before it was given to me and every time I bring it to these customer service. I have had my 2020 Rubicon for a month. It was never cleaned properly before it was given to me and every time I bring it to these guys, it comes back with a new problem. And their loaner cars are disgusting. During covid you would think standards would go up. I had to wipe the car down and sit on a towel. It was filthy and had 75k miles on it with no maintenance. Felt safer in my new car that has steering issues, that the dealer would not address. A customer tells you their brand new car shakes and you does not hold a lane, their response, that's how jeeps drive . Glad a pretty significant safety issue is brushed off and they don't want to deal with it. Dishonest and rude. Avoid at all costs. More

Tech Tom was honest & helpful. The appointment was easy to make, and the car was ready when we expected it to be. Thanks for great service. to make, and the car was ready when we expected it to be. Thanks for great service. More

Teamwork The service was quick and the customer service was great. Everyone was friendly and they worked well as a team. When my service advisor was busy with The service was quick and the customer service was great. Everyone was friendly and they worked well as a team. When my service advisor was busy with a customer another service advisor helped me complete the paperwork and leave with my vehicle. More

I gotta say, attention to deal second to none and friendly beyond words. Great experience at Decozen with Chris and Carmine! Thanks guys for an amazing deal! friendly beyond words. Great experience at Decozen with Chris and Carmine! Thanks guys for an amazing deal! More

Experience leasing a Jeep Compass John and Carmine were nice people, but the whole dealership seemed kind of disorganized. There weren't that many customers in the dealership while I w John and Carmine were nice people, but the whole dealership seemed kind of disorganized. There weren't that many customers in the dealership while I was there, yet there was a lot of time that I spent waiting around for reasons that were unclear to me. They also could use some new chairs in the offices because a lot of them are ripped/have holes in them. There were also several employees inside who had their masks off--I know that masks are uncomfortable to wear all day long, but it sends a bad message to customers when you don't have it on/it isn't covering your nose, etc. At the end of the day, the dealership is very conveniently located for me, which is the reason why I chose it and the reason why I will return, but I have had much better experiences at other dealerships. The prices/deal I got were great, though! More

Tom was attentive, knowledgeable, friendly and courteous. Service was completed as explained in an efficient and timely manner. All worked out fairly well under prevailing conditions. Service was completed as explained in an efficient and timely manner. All worked out fairly well under prevailing conditions. More

Solved all my problems and got me back on the road. Bill answered every phone call I made and every question I had with a lot of patience and kindly. Amazing customer service. answered every phone call I made and every question I had with a lot of patience and kindly. Amazing customer service. More

Very disappointed in our experience with John. Very condescending and unfriendly. He stated the reason for the additional $3,500 was because of “supply and demand” and laughed when we said we wanted to condescending and unfriendly. He stated the reason for the additional $3,500 was because of “supply and demand” and laughed when we said we wanted to pay in full. Never have we ever had a horrible experience like this. More