DeCozen Chrysler Jeep Dodge Ram

Tom was the exception to the rule, he was great, but service receptionist in service and parts department was not. She was rude, didn’t even great me and I thanked her she didn’t respond rather called f service receptionist in service and parts department was not. She was rude, didn’t even great me and I thanked her she didn’t respond rather called for the next customer. I walked away and said thank you a second time still didn’t get acknowledged. She had the same attitude when Both times I went. I was not told my first appointment that the car would have to be left, with no waiting room I would have to leave for hours no where to go no loaner available. And even though Inhad an appointment the wait was still going to be 3 hours. I rescheduled. I understand Covid restricts us. But some people live 30 minutes away. And you are allowed 25% capacity. If you can’t give a loaner out we should be allowed to wait. Overall experience was terrible, compared to Toyota’s Service Center. At Toyota, I am always greeted. You drive right in to the center and there is someone with a clipboard who signs you in takes your keys and you don’t have to wait outside an office just to get checked in. They have 25% capacity in place and if they are full they offer you a loaner. That is customer service. I will not be returning to this facility for future work. More

When I called for help everyone was nice. Picking up my car was kinda easy just some miscommunication as to where my keys are. The only bad thing is that not one person in the store wore a mask when custom car was kinda easy just some miscommunication as to where my keys are. The only bad thing is that not one person in the store wore a mask when customers came in or was walking by them. At least when I came to pick up my car when the lady was behind the glass she didn't wear a mask but both times I came in contact with her she put the mask on but she was the only person to do that. More

It was time for a new lease. And we went back to DeCozen.This is our 4th car from DeCozen. Joe Manze has always been very attentive and made each lease very easy. I am very pleased with my Grand Ch DeCozen.This is our 4th car from DeCozen. Joe Manze has always been very attentive and made each lease very easy. I am very pleased with my Grand Cherokee, it runs very well and is always stylish and comfy... I would recommend DeCozen for your car purchases, and if you need a repair, there service department is very good. More

Basir at Decozen was very kind, patient, and knowledgeable. He did not make us feel pressured and explained to us several possible options. The entire process went smoothly and efficiently. Coul knowledgeable. He did not make us feel pressured and explained to us several possible options. The entire process went smoothly and efficiently. Couldn’t be happier with my purchase! Will definitely be coming back More

Usually the service is really good, on time detailed and service department provides good communication unfortunately my last visit was not timely the communication was poor it took 4 1/2 hours to get an o service department provides good communication unfortunately my last visit was not timely the communication was poor it took 4 1/2 hours to get an oil change even though I called ahead to set an appointment at 9 AM More

Quick, quality service with no hassle. Determined remedy quickly and got it done in a very reasonable timeline. The team at decozen stand behind their vehicles and look out for the customer on a rebulsr bas quickly and got it done in a very reasonable timeline. The team at decozen stand behind their vehicles and look out for the customer on a rebulsr basis. Great service awesome dealership. More

It’s always a pleasure working with Decozen for my Jeep’s there is never a need to shop around you are always in great hands. Thank you Jerry and John for all your help. there is never a need to shop around you are always in great hands. Thank you Jerry and John for all your help. More

Roberto is the best!! Told him what I wanted and what I could afford and he got it done! Great overall experience will be back. could afford and he got it done! Great overall experience will be back. More

Great experience really good people with great energy I got a great deal Roberto and Carmine were excellent they made my car buying experience a breeze. I will recommend anyone I know that's looking for a got a great deal Roberto and Carmine were excellent they made my car buying experience a breeze. I will recommend anyone I know that's looking for a new car to come here and see Roberto. More

Its all good friendly sales people quickly got in and out very happy with the jeep rode great on way home so far everything is good very happy with the jeep rode great on way home so far everything is good More