DeCozen Chrysler Jeep Dodge Ram

I am a long time customer of Decozen. Each vehicle I have leased has come with excellent service and support. Roberto was professional, polite and answered all questions. have leased has come with excellent service and support. Roberto was professional, polite and answered all questions. More

This is the best dealership I have ever been too! People This is the best dealership I have ever been too! People are friendly and they know how to treat their customers! They are the best in the business! This is the best dealership I have ever been too! People are friendly and they know how to treat their customers! They are the best in the business! More

From the arrival I was greeted by Chris, who then showed me the vehicle I wanted and made sure it was the exact one I wanted. He stayed in contact with me through the whole process and even after to make su me the vehicle I wanted and made sure it was the exact one I wanted. He stayed in contact with me through the whole process and even after to make sure I was satisfied with the truck and with my time spent at the dealership. It was a pleasure purchasing a vehicle from you guys. More

I liked my jeep wrangler, I turned it in an got a jeep gladiator. All went well until I got a bill for over 6000.00 dollars. I had 17000 miles on the wrangle when I turned it in. They said the transmiss gladiator. All went well until I got a bill for over 6000.00 dollars. I had 17000 miles on the wrangle when I turned it in. They said the transmission was bad did not work needed to be replaced. I thought there was a factory warranty. I did not expect this at all. I'm afraid to drive my new jeep. More

Leasing a vehicle with DeCozen was a simple, stress-free experience. I have already recommended them to friends for their future car purchase of lease. experience. I have already recommended them to friends for their future car purchase of lease. More

My experience with DeCozen was excellent. My sales person Roberto Milton was helpful and guided me with ease. He is an asset to the sales team. Roberto Milton was helpful and guided me with ease. He is an asset to the sales team. More

The sale was okay, honestly I was not impressed with John, my salesperson, but I wanted to do as much as possible over the phone as they were not a local dealer, and we live in the world of Covid. Th John, my salesperson, but I wanted to do as much as possible over the phone as they were not a local dealer, and we live in the world of Covid. The saving grace was the direct involvement of Jerry in Finance. He was a pleasure to work with. But why the 1 star? Because my brand new Chrysler Pacifica Hybrid - Pinnacle, the top of the line, broke 6 days after we got it home, after we had driven less than 80 miles on it. No only did it break, but it was the hybrid battery that needed to be replaced. Also, Chrysler have no clue when they will receive a replacement battery. It was supposed to be here on Friday, but was a not show, and Chrysler updated the ETA to 3/15, 10 days later. The part alone cost more than a brand new engine. The total cost to replace it will come to approximately 1/3 the cost of the entire vehicle. Meanwhile DeCozen has done NOTHING for me. My Pacifica has been sitting in a local dealers service shop since 2/20. I have never heard from the head of sales or the head of the dealership. I tried reaching out to Mike C. and asked him to please call me., Never heard a word. I cannot believe that they didn't offer to take the vehicle back immediately and replace it with a new one, since they sold me a defective one. Neither dealer has ever seen the battery go bad, and more importantly, have never had to replace one. Bottom line, DeCozen did not stand behind their sale, or make any effort to make this right. So far all they've done is encourage me to open a case with Chrysler. So I am very disappointed and angry. 15 days in the shop after driving less than 80 miles on it, and no end in sight. More

Roberto was amazing. He listen to my needs, was very personable and approachable. I really valued his insight and partnership in making it an easy and effortless experience. This is my second time worki personable and approachable. I really valued his insight and partnership in making it an easy and effortless experience. This is my second time working with DeCozen and and by far Roberto was the best car salesman I have had here or at any dealer frankly. More

I had a pleasant experience buying my vehicle from Decozen. When it comes to service, “Bill” was simply awful. Very rude and condescending, I called another dealership and was able to have my concerns Decozen. When it comes to service, “Bill” was simply awful. Very rude and condescending, I called another dealership and was able to have my concerns heard and my vehicle scheduled for service in a timely manner. Instead of lecturing, the other dealership understood the issues and the receptionist was very kind. More

I went in for an oil change. My truck was handled with care and professionally. The service was quick and made it very easy for me to pick up and drop off. care and professionally. The service was quick and made it very easy for me to pick up and drop off. More