DeCozen Chrysler Jeep Dodge Ram

Im from upstate NY and contacted Cheryl M. and Tiffany S. today about a used Land Rover via e-mail. After the subject line of her email that told me she had the information I requested my wife called. She today about a used Land Rover via e-mail. After the subject line of her email that told me she had the information I requested my wife called. She provided no information, was rude and told her they cant do anything unless we came in to see them. A 4 hour drive from where we live. My wife called back and talked to a actual sales person who advised that the vehicle already had a deposit on it and was at another dealer being fixed for an issue it had although I was assured by Cheryl it was in "tip top" shape. The vehicle wont even be back till next week. Glad I didn't take an entire day for a vehicle that's not even there and this nonsense. More

I had a great experience shopping for my Jeep Grand Cherokee. Joe was very responsive and respected my time. This is my second time leading from DeCozen. I’ll certainly return again. Cherokee. Joe was very responsive and respected my time. This is my second time leading from DeCozen. I’ll certainly return again. More

Joe was such a great help. Always returned my calls. I highly recommend him. Thank you highly recommend him. Thank you More

Great service from John the salesguy and Carmine who did financing. John was knowledgeable and worked with me to get close to the price I was looking for. carmine was extremely personable and efficient in t financing. John was knowledgeable and worked with me to get close to the price I was looking for. carmine was extremely personable and efficient in the financing aspect. More

Excellent sales service was provided by Chris with no sales gimmick or pressure to buy. The original initiator of the entire process was Cheryl Mickens . sales gimmick or pressure to buy. The original initiator of the entire process was Cheryl Mickens . More

Chris and Carmine made my experience awesome! Will definitely be back. definitely be back. More

I had an excellent experience at the dealership. Everyone was more than helpful. was more than helpful. More

Staff is friendly and helpful. Everything was done in a timely manner. timely manner. More

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Incredible selection of cars. Helpful, patient and knowledgable staff and salesmen. My principal criticism of the dealership is the addition of a "market adjustment price" to the sticker price of the knowledgable staff and salesmen. My principal criticism of the dealership is the addition of a "market adjustment price" to the sticker price of the car adding thousands of non-negotiable $$ to the final price. We're in Covid or post-Covid times and the dealership apparently feels if it can get away with this "adjustment", if the market will bear it, heck why not do it? I get it but if you want customer loyalty and brand loyalty, you're making (well, you've made) a mistake. I've purchased from DeCozen previously because I thought the process was fair to the dealership and the customer. That's not the case on this occasion. So, buyer beware of pricing but staff and salespeople are great and helpful. Kudos to them. More