DeCozen Chrysler Jeep Dodge Ram

It was a great experience while going to buy the car. After a month, when I received the finance description I noticed there was a charge of 7,000 dollars for an extended guarantee I didn’t know about. T After a month, when I received the finance description I noticed there was a charge of 7,000 dollars for an extended guarantee I didn’t know about. The finance manager tried to convince me that he told me about it when I know I wouldn’t pay for that and I didn’t agree on having an extended guarantee. He said he couldn’t do anything about it when he knew I have the option to cancel it. Him and the Manager keep telling lies about whom should I speak with and throwing the ball at each other as if I were a child, just be careful and be sure that every charge on the paper is explained. More

HORRIBLE experience with this service department. Drop HORRIBLE experience with this service department. Drop my car off Friday for a constant front knocking sound when driving. Tony called Friday aftern HORRIBLE experience with this service department. Drop my car off Friday for a constant front knocking sound when driving. Tony called Friday afternoon and stated they didnt hear any knocking and pick up my car.. I refused and asked if can it be re-examined. They called back and said yes we heard the noise and we are changing your wheel bearings. They called at the end of Friday and stated they still heard the noise and now they are changing struts and mounts. I received my car Monday didn't even exit the parking lot and I heard the knocking. Tony and a mechanic takes the car for another test drive with me and we heard the knocking. Manger DAN stated I don't know what to tell you, cars make noise and he didn't see nothing alarming nor does he think safety is an issue. There was nothing further he can do for me. The conversation was recorded and I will be seeking a claim with arbitration. The level of INCOMPETENCE at this dealership is indescribable!! More

Awesome experience from start to finish! Thanks John and Carnine! Will gladly recommend to all of our friends and family. Thanks again for a great experience! and Carnine! Will gladly recommend to all of our friends and family. Thanks again for a great experience! More

It was great meeting this sales rep he was funny and a amazing man I will definitely recommend this dealer and i drove away with a brand new jeep amazing man I will definitely recommend this dealer and i drove away with a brand new jeep More

I have been a loyal customer at DECOZEN for years. Joe Manze and Jerry Cerino are hands down the best in the business! Thanks again guys! Manze and Jerry Cerino are hands down the best in the business! Thanks again guys! More

Special thanks to Chris Hurricane Logan for his great service and continued support during and after the sales process. He made the experience much more pleasant than what we have experienced in the past service and continued support during and after the sales process. He made the experience much more pleasant than what we have experienced in the past. Also thanks to Joe Manza during the process of finalization of documentation and financing. More

I inquired about a vehicle. It had a deposit. Then the deal fell through they contacted me and raised the price $4k then raised it a total of 6k from the price I originally inquired about in addition adde deal fell through they contacted me and raised the price $4k then raised it a total of 6k from the price I originally inquired about in addition added a $1500 document/delivery fee on top of all that. More

Chris Logan is the man. Easy to deal with. Straight to the point. He really made the purchase a lot easier than it usually is. the point. He really made the purchase a lot easier than it usually is. More

Did not fix any of the 3 issues with my vehicle. Bought 3 vehicles from this location, I always have this issue with the Decozen service department. Vehicle went in for brakes issue, radio freezing and auto vehicles from this location, I always have this issue with the Decozen service department. Vehicle went in for brakes issue, radio freezing and auto stop/start not working. They said they replaced the battery for auto start stop issue and on my way home, the first stop I made that did not work. They said "the radios suck" and the brakes typically go bad by 20k miles. I have 18k.miles and he told me himself the brake pads are in very good condition with a lot of thickness but the brakes are squeeling and he said I don't know why. This place is ridiculous. I will never buy another jeep again due to the fact that I have always had multiple trips to service and multiple headaches due to the service dept. On every single jeep I have had. I even went as far as going to corporate who told me to go to another service department. Terrible. More

We were very satisfied with our experience at Decozen. We would recommend this dealership to others. And getting free oil changes is definitely a plus. would recommend this dealership to others. And getting free oil changes is definitely a plus. More