Daytona Toyota - Service Center

Ash, I came to you for help and I trusted you! I am a VERY upset customer and if you couldn’t handle it you could have gone on your way and sent me to someone else. I don’t appreciate how you were angry VERY upset customer and if you couldn’t handle it you could have gone on your way and sent me to someone else. I don’t appreciate how you were angry towards me, the customer. I had one issue to be fixed However, I seem to need to return every week. The service department stinks! You told me “No more freebies” meaning what? I recorded the service manager while checking my car. He states that the work on my car could have been better. I picked up my car with a leak that wasn’t there before dropping it off. He also states that I received and alignment when I bought new tires. Now, a month later my alignment is bad. I’m not sure who I need to contact because I’m blocked by everyone who listens to C.M. Service advisor. I have had very difficult time. I tried to explain that she’s has been spiteful and you responded with there are two sides to every story. Seems like you picked yours. I dropped my car off at 7:50am to Mark I. And he pushed my case off to Cio M. My car wasn’t complete until after 6pm. She NEVER puts in anything that I report! I had to come to you to get as far as I did. Too bad I didn’t think to show you my phone. So thanks for making me feel like crap! I’m not looking for a handout. I have a job and a Toyota credit card. Everything I have reported has turned out to be on Toyota...... BTW my water leak was from a plug they didn’t put back near the flywheel. (Stated by service manager in video) My car also needed a alignment which should have been done when I purchased the tires per the service manager. Disappointed that I had to get upset! More

Excellent service Mark, our service point individual is very friendly, efficient and explains service needed in a very understanding way. He has been our service repres Mark, our service point individual is very friendly, efficient and explains service needed in a very understanding way. He has been our service representative for 5 years and we are quite happy with him. More

Superb! Consistency. Excellent customer service and mechanical work on our families Toyotas is always done right the first time. Very friendly and work aroun Consistency. Excellent customer service and mechanical work on our families Toyotas is always done right the first time. Very friendly and work around our schedule. More

Great experience. Technical advisor Steve Robinson was awesome. Checked on service every step of the way. Steve and mechanic caught a service warranty amendment regardi Technical advisor Steve Robinson was awesome. Checked on service every step of the way. Steve and mechanic caught a service warranty amendment regarding a transmission issue that saved me a significant expense in the long run. More

Amanda in the parts department was superior!!! Wow! I've always avoided Daytona Toyota to do and type of work and would drive dozens of miles just to get warranty or ANY work done on my vehicles. T Wow! I've always avoided Daytona Toyota to do and type of work and would drive dozens of miles just to get warranty or ANY work done on my vehicles. Then I met Amanda, on the phone, what a breath of fresh air. It was like I was in a different universe, after being bounced around 3 different times to get my passengers airbag replaced I got Amanda! She not only listened to my issues at Daytona Toyota but liked to hear my HORRIBLE experiences at my personal bank, I think she was just sharpening her skills, dang shes really sharp. Then she scheduled my parts replacement so I didn't have to be another basketball on the phone. I'll be trying to recruit her out of the company ASAP. Please dont praise her or give her a big raise in salary she deserves. Thanks. More

Great Experience Overall! My personal Service Representative, Cio Montalvo is truly the best! She always makes me feel like I'm her top priority, a real pleasure to work with. My personal Service Representative, Cio Montalvo is truly the best! She always makes me feel like I'm her top priority, a real pleasure to work with. In fact, I saw her wonderful skills being used on my last visit while dealing with a difficult personality. She was engaged, attentive and responsive to the customer. I was impressed and the ownership is lucky to have Ms. Montalvo on their service team. More

Great Service Department. They are very knowledgeable and do not force other services on you. Just what is needed and what might be needed in the future. Department. They are very knowledgeable and do not force other services on you. Just what is needed and what might be needed in the future. More

Great Service in a Pinch! I work down the road from this dealership and they were more than willing to help me with checking my battery because I commute from an hour away for I work down the road from this dealership and they were more than willing to help me with checking my battery because I commute from an hour away for work and was concerned about driving home and getting stranded. They took every possible step to figure out what was going on with my battery and look at the history on my car and discovered that my battery was covered under warranty and it didn’t cost me anything for them to replace my battery and I was worked in with other cars without an appointment and was still in and out within 1 1/2 hours. I will definitely buy my next Toyota from them when the time comes to get a new car. More

Active Life time Warranty Our 2010 Prius Hybrid system malfunctioned. I had it towed to Daytona Toyota service department and a major component had failed. I was informed that Our 2010 Prius Hybrid system malfunctioned. I had it towed to Daytona Toyota service department and a major component had failed. I was informed that the repair was under warranty and would performed at no cost to me. I was astonished and what a wonderful gift 💝..When I need service and purchase a new vehicle I will definitely look 👀 at Daytona Toyota. Thanks from the bottom of my heart ❤️ I appreciate your help! More

First service easy! Appreciated the reminder email from Seymour Small for my 5,000 mile service for my new RAV4. It was quick to get an appointment time. Appreciated the reminder email from Seymour Small for my 5,000 mile service for my new RAV4. It was quick to get an appointment time. More