Daytona Toyota - Service Center

Recently ,this dealership replaced my dashboard.. MannyCacoilo inspected my car and coordinated withToyota National to have my dashboard replaced. He ordered the new dashboard and notified me when it MannyCacoilo inspected my car and coordinated withToyota National to have my dashboard replaced. He ordered the new dashboard and notified me when it arrived. He told me that Stephen Vento would be my contact point for the actual replacement. Shortly thereafter ,Stephen contacted me and explained the replacement procedure. He then cordinated a mutually acceptable date for the work to be done.Since this procedure was complex and time consuming, Stephen contacted me several times to update me on the progress. The work was completed on time and the work was excellent quality.The car was returned to me with no observable issues and the car was very clean. Throughout this entire process Manny and Stephen were very courteous and informative. I would also like to commend the technician who actually replaced the dash for his committment to quality work .In todays fast paced economy, quality is often an attribute that is overlooked. Great job Daytona Toyota. More

Ok, the reality of the situation is the service department is very poor. Yea, when you buy a car your told how great it is, how you'll get loaner cars, and quick responses, and "customer care". Wi department is very poor. Yea, when you buy a car your told how great it is, how you'll get loaner cars, and quick responses, and "customer care". With regards to my situation, this is not the case. I've brought my prius in three times now for the same problem. Each time, I've had to wait over a week for a loaner car. Each time it comes back with the same problem (which is, nothing lights up car won't start after you turn it off). First repair consisted of a computer reset. That didn't do anything... broke down again. Second time they said it was the key fob...broke down again. Then they said that even though the 12v battery tests good, thats the problem. So, $240 later, it breaks down on the side of the road again. During this time I called the dealership to tell them that every time I put it in park the "low key" light comes on. Jackie, a service rep, tells me, "we will document your issue." Of course, that's when she decides to call me back. Now, I am waiting, once again, for there to be a loaner car available so I can bring my prius back in to have another diagnostic test performed. You would think that when there is a chronic issue with a vehicle and your service department is having difficulty in the diagnosis, that customer care would be brought to the forefront. For instance, come get the vehicle; tow the vehicle to the service department; have loaner cars available. See, when you live 45 minutes from the dealership you kinda rely on good service to help you when you have a problem. Yes, we could get the vehicle there but if they want to keep it for a couple days, offer to bring me home! Do something! I don't expect a dealership to necessarily treat their customers like royality, but taking 4 days off work to drive to the service department over the course of a month is more burdensome than you think. You can buy a vehicle from anywhere. What makes one dealership stand out over another is their service after the sale. Sure, oil changes and tire rotations are great, but when it comes to a real issue, I want a dealership that can step up and deliver on that service promise. More

Brought car in for front brakes and he said car was recommended by Totoyta for timing belt change. I called our Toyota dealer in Rhode Island and was told absolutely not...seems we have chain not belt recommended by Totoyta for timing belt change. I called our Toyota dealer in Rhode Island and was told absolutely not...seems we have chain not belt....amazing, wonder if they would have said ops my fault or just charged me the $265 I was quoted...sad part is we are going to buy new hybred Camry from them but not now...we will find another dealer here in the Daytona area.. More

I came in at 7:05am with no appointment to get my oil changed and to get my horn working again. They offered all the other things to be done ok i fell for that. I was told that it would take a little o changed and to get my horn working again. They offered all the other things to be done ok i fell for that. I was told that it would take a little over an hour. 2 1/2 hours later i left the dealership very frustrated. My service adviser was busy with someone else so asked another service adviser if they could check on my car and stated no i would have to see the original adviser and walked away. He wasn't doing anything. Finally i saw my advisor he said be patient it takes time i'll call back and see how much longer. He couldn't find the technition. After about 15 min. he said it took most of the time to check the wire that went to the horn (what max it could be 3ft. long, come on). Yes, and how much longer? Quoted about a minute he is driving it around now. 20 min. later i go to the cashier to ask for a bill and a manager (to no avail) but she was trying to find my car. She got the bill and i paid it (CASH) so you wouldn't have to wait for your money I'm just waiting for my car. 10 min. later they finally found my keys. Was i told where my car was? NO, I had to ask. I know this will fall on deaf ears but i could have went to Wal-Mart had the oil changed (for less money) they would have NOT moved my seat or the mirror and they would have vacuumed it out in less time than your dealership took. I am happy with my toyota rav4 (my 2nd) thank God i did not buy it from your dealership . My car will never be back there again. In fact i am thinking about getting a Chevy or at least find a dealership that is NOT connected to this one. I am a locally resident and have been all 63yrs of my life you just lost my business. More

OK, stuff sometimes happens, my F-150, which I purchased OK, stuff sometimes happens, my F-150, which I purchased a few days ago, was having an issue with starting, it seems the battery was low on juice. Al OK, stuff sometimes happens, my F-150, which I purchased a few days ago, was having an issue with starting, it seems the battery was low on juice. Also at the time I did not know if anything else was wrong, like maybe some electrical or starter problems. So back to Daytona Toyota. Well, their service dept was very busy when I arrived around 1:30 on a Monday afternoon. But no problem, Bill took care of me right away. I was in and out of there in a little less than an hour. With a new battery and a complete electrical check, also they did not just give me some cheapo battery, I got a top of the line high cranking battery. Of course, with no charge to me. Let me also say this about Daytona Toyota's service Dept. I found it to be vey clean and friendly. Contrary to another review. The service waiting area had a very nice wifi set up in one room and in the other waiting area they had a big screen TV and very comfortable seating. Oh and also their nacho's and cheese are very good and also their free hot dogs aint bad either. Thanks Bill for getting me in and out of there in a very short amount of time, with a free lunch. Hank Zaleski Palm Coast More