Daytona Toyota - Service Center

Very professional intake. Did thorough diagnostic evaluation of vehicle and my service rep Dan made sure I understood what needed to be done, why and how long the repairs would take. Dan was accessib evaluation of vehicle and my service rep Dan made sure I understood what needed to be done, why and how long the repairs would take. Dan was accessible throughout this process. Dan communicated directly with insurer to assure smooth coordination/ authorization of reimbursement. Interactions were reassuring and pleasant; repaired car looks great and runs well. More

Had no clue.. I brought my vehicle in for some touch-up paint. This is only supposed to take overnight. My service manager couldn't find my appointment in the sever I brought my vehicle in for some touch-up paint. This is only supposed to take overnight. My service manager couldn't find my appointment in the several disorganize piles on his desk. Initially, I had to wait 10 minutes for him to come back from somewhere. It was almost a half-hour before my car was checked in. When I returned to pick up my car a day later, they had repaired one of two areas that I had pointed out to them that needed to be repaired. I was told that they would take care of it without any explanation, apology or comment. I returned two days later, and again I had to wait almost 15 minutes for my service manager to return from his smoke break. When I brought my car in, it was clean as I had just picked it up after purchasing it from Daytona Toyota two days prior. When I picked it up after four days of being in the service area, the car had a significant dust cover and there were fingerprints all over the driver side door and driver-side window. Then as I drove off the lot I looked at the odometer and saw that there were 17 unexplained miles on the car since I dropped it off. Again, it was only in there for touch up paint. I have been using the Daytona Toyota service area for years. This is without a doubt my worst experience. I left there feeling like no one there really cared about me or my car. If I have another experience like this I'll be finding another Toyota service dealer. More

They always come through for me. Squeezed me in cause I thought I had a roofing nail in my tire. They checked it quickly for me and got me out quickly with no need for repair. thought I had a roofing nail in my tire. They checked it quickly for me and got me out quickly with no need for repair. More

All associates we were in contact with were awesome. We came in for an oil change and ended up buying a new vehicle. We are extremely satisfied with the dealership and the three people with whom we dealt We came in for an oil change and ended up buying a new vehicle. We are extremely satisfied with the dealership and the three people with whom we dealt. More

Routine Maintenance + Quotes requested, Great experience! I had some time ago requested a new Service advisor from the Service Manager. and was referred to Howard Vann who has been great, but retired, so I I had some time ago requested a new Service advisor from the Service Manager. and was referred to Howard Vann who has been great, but retired, so I requested another similar one. Met Steve Robinson who was great! This was the first time I met him and he listened , did exactly as we discussed and gave me quotes for services I requested which I will set up very soon. More

We believe the color used on the fender is much darker than the hood. The guy who Looked at the car with us said oh it’s just because of the rain on the car at that time. It is still darker than the or than the hood. The guy who Looked at the car with us said oh it’s just because of the rain on the car at that time. It is still darker than the original paint. I can send a picture if you want. This is from the collision department. More

Friendly staff and quick service.. I like the hot dogs and nachos in the waiting area. Also the shuttle service is great. It really helps when you have to leave your vehicle and nachos in the waiting area. Also the shuttle service is great. It really helps when you have to leave your vehicle More

Very professional On time and great service> I guess I need to continue writing even thou I really don't have anything else to say. Thank you On time and great service> I guess I need to continue writing even thou I really don't have anything else to say. Thank you More

The service performed was timely but I just hate being swarmed by salespeople. I was approached twice within 100 feet of the door then 6 times more while stretching my legs while waiting for my car. Way t swarmed by salespeople. I was approached twice within 100 feet of the door then 6 times more while stretching my legs while waiting for my car. Way to much. More

5000 mile check up and recall 5 stars to Cio Montalvo. She's right on top of her knowledge about Toyota maintainance!!!!! The quiet room is a blessing indeed. With everything else 5 stars to Cio Montalvo. She's right on top of her knowledge about Toyota maintainance!!!!! The quiet room is a blessing indeed. With everything else going on it's nice to be able to settle in to reading a good book without listening to a blasting TV. or other peoples comments about world news! More