Daytona Toyota - Service Center

very disappointed Took our 2014 4Runner limited for some minor bodywork was told that we could get a loaner car but I guess the $100,000 we spent there in the last 2 ye Took our 2014 4Runner limited for some minor bodywork was told that we could get a loaner car but I guess the $100,000 we spent there in the last 2 years wasn't enough so no loaner car(they said we have a relative who works there so we cant get a loaner?...does that even make sense?) ...dont like being lied to we wont be buying there again and I suggest you dont either More

Mark Ingalls provided GREAT WHITE GLOVE service from my phone call for service until I left your service center. Mark is a valuable asset to your organization and he knows people and the service product th phone call for service until I left your service center. Mark is a valuable asset to your organization and he knows people and the service product they receive. More

Recently ,this dealership replaced my dashboard.. MannyCacoilo inspected my car and coordinated withToyota National to have my dashboard replaced. He ordered the new dashboard and notified me when it MannyCacoilo inspected my car and coordinated withToyota National to have my dashboard replaced. He ordered the new dashboard and notified me when it arrived. He told me that Stephen Vento would be my contact point for the actual replacement. Shortly thereafter ,Stephen contacted me and explained the replacement procedure. He then cordinated a mutually acceptable date for the work to be done.Since this procedure was complex and time consuming, Stephen contacted me several times to update me on the progress. The work was completed on time and the work was excellent quality.The car was returned to me with no observable issues and the car was very clean. Throughout this entire process Manny and Stephen were very courteous and informative. I would also like to commend the technician who actually replaced the dash for his committment to quality work .In todays fast paced economy, quality is often an attribute that is overlooked. Great job Daytona Toyota. More

Ok, the reality of the situation is the service department is very poor. Yea, when you buy a car your told how great it is, how you'll get loaner cars, and quick responses, and "customer care". Wi department is very poor. Yea, when you buy a car your told how great it is, how you'll get loaner cars, and quick responses, and "customer care". With regards to my situation, this is not the case. I've brought my prius in three times now for the same problem. Each time, I've had to wait over a week for a loaner car. Each time it comes back with the same problem (which is, nothing lights up car won't start after you turn it off). First repair consisted of a computer reset. That didn't do anything... broke down again. Second time they said it was the key fob...broke down again. Then they said that even though the 12v battery tests good, thats the problem. So, $240 later, it breaks down on the side of the road again. During this time I called the dealership to tell them that every time I put it in park the "low key" light comes on. Jackie, a service rep, tells me, "we will document your issue." Of course, that's when she decides to call me back. Now, I am waiting, once again, for there to be a loaner car available so I can bring my prius back in to have another diagnostic test performed. You would think that when there is a chronic issue with a vehicle and your service department is having difficulty in the diagnosis, that customer care would be brought to the forefront. For instance, come get the vehicle; tow the vehicle to the service department; have loaner cars available. See, when you live 45 minutes from the dealership you kinda rely on good service to help you when you have a problem. Yes, we could get the vehicle there but if they want to keep it for a couple days, offer to bring me home! Do something! I don't expect a dealership to necessarily treat their customers like royality, but taking 4 days off work to drive to the service department over the course of a month is more burdensome than you think. You can buy a vehicle from anywhere. What makes one dealership stand out over another is their service after the sale. Sure, oil changes and tire rotations are great, but when it comes to a real issue, I want a dealership that can step up and deliver on that service promise. More

Brought car in for front brakes and he said car was recommended by Totoyta for timing belt change. I called our Toyota dealer in Rhode Island and was told absolutely not...seems we have chain not belt recommended by Totoyta for timing belt change. I called our Toyota dealer in Rhode Island and was told absolutely not...seems we have chain not belt....amazing, wonder if they would have said ops my fault or just charged me the $265 I was quoted...sad part is we are going to buy new hybred Camry from them but not now...we will find another dealer here in the Daytona area.. More