6,128 Reviews of Daytona Toyota - Service Center
Service girl brittany dufesne was very un attentive My visit was horrible. Consultant brittany did not focus on my problems. Actually kept picking up her cell phone and messaging someone. 3 times!!!! My My visit was horrible. Consultant brittany did not focus on my problems. Actually kept picking up her cell phone and messaging someone. 3 times!!!! My car was not fixed right. Nor was the cleaning done!! She was defensive and told me not her fault. I would never reccomend a place that employees spend more time on their cell phones than taking care of customers! More
In and out great service Went in on sat for an 1130 appointment with Jerry Sprague. Got me in on time took what info he needed from me and preformed a recall check. No probl Went in on sat for an 1130 appointment with Jerry Sprague. Got me in on time took what info he needed from me and preformed a recall check. No problems over all in and out very qucikly with great service om my 10k service More
Why I use Daytona toyota I've enjoyed all experiences from purchasing, finalizing sale and service with Daytona toyota personal. In the last 5 years, my wife and I have purcha I've enjoyed all experiences from purchasing, finalizing sale and service with Daytona toyota personal. In the last 5 years, my wife and I have purchased five new vehicles and have been and I'm sure will continue to receive the personal attention shown todate Kevin and Craig are fantastic, they always find a vehicle with the bells and whistles requested down to my color selection. After sales I receive calls to insure my expections have been totally satisfied. Siege completes the paper work, explaining each document and payment options so efficiently you feel and know he's looking out for what's best for your options Manny and the staff in the service department are totally committed to respond to all requests, insure the work is performed timely, advise if additional maintainence followups are required to insure optimum performance with follow up e mails to insure all was done to my satisfaction Love my toyotas and Daytona toyota More
very disappointed Took our 2014 4Runner limited for some minor bodywork was told that we could get a loaner car but I guess the $100,000 we spent there in the last 2 ye Took our 2014 4Runner limited for some minor bodywork was told that we could get a loaner car but I guess the $100,000 we spent there in the last 2 years wasn't enough so no loaner car(they said we have a relative who works there so we cant get a loaner?...does that even make sense?) ...dont like being lied to we wont be buying there again and I suggest you dont either More
Update Jan 1 2014, It has been 3 months now and I still have not heard from Daytona Toyota regarding the below complaint. I changed my own oil yesterday because of their poor service and failure to even co have not heard from Daytona Toyota regarding the below complaint. I changed my own oil yesterday because of their poor service and failure to even contact me about this problem. I did manage to temporary use some of my own hardware to fix the problem below but still want/need the correct hardware. Guess I will have to go online and order the correct hardware and install it myself. On October 7th 2013 I had my wife take my 2010 tundra in for an oil change. Once she returned home I took a look at it as always for oil leaks etc. I then discovered that the front metal skid protector plate where it attaches to the frame and the front bumper flap had three (3) missing fasteners and was not attached in any way. I immediately called Daytona Toyota and had to leave a message for the service department about the situation. So I waited until after noon time today Oct 7th 2013 to give them a chance to get back with me and still have not heard back from them. So at around 12:45 PM today I made another call to the service department and explained my situation again and was transferred to the service manager. I then had to leave another message about my situation. Also sent email to customer service and still no response from them. More
Mark Ingalls provided GREAT WHITE GLOVE service from my phone call for service until I left your service center. Mark is a valuable asset to your organization and he knows people and the service product th phone call for service until I left your service center. Mark is a valuable asset to your organization and he knows people and the service product they receive. More
Recently ,this dealership replaced my dashboard.. MannyCacoilo inspected my car and coordinated withToyota National to have my dashboard replaced. He ordered the new dashboard and notified me when it MannyCacoilo inspected my car and coordinated withToyota National to have my dashboard replaced. He ordered the new dashboard and notified me when it arrived. He told me that Stephen Vento would be my contact point for the actual replacement. Shortly thereafter ,Stephen contacted me and explained the replacement procedure. He then cordinated a mutually acceptable date for the work to be done.Since this procedure was complex and time consuming, Stephen contacted me several times to update me on the progress. The work was completed on time and the work was excellent quality.The car was returned to me with no observable issues and the car was very clean. Throughout this entire process Manny and Stephen were very courteous and informative. I would also like to commend the technician who actually replaced the dash for his committment to quality work .In todays fast paced economy, quality is often an attribute that is overlooked. Great job Daytona Toyota. More
Ok, the reality of the situation is the service department is very poor. Yea, when you buy a car your told how great it is, how you'll get loaner cars, and quick responses, and "customer care". Wi department is very poor. Yea, when you buy a car your told how great it is, how you'll get loaner cars, and quick responses, and "customer care". With regards to my situation, this is not the case. I've brought my prius in three times now for the same problem. Each time, I've had to wait over a week for a loaner car. Each time it comes back with the same problem (which is, nothing lights up car won't start after you turn it off). First repair consisted of a computer reset. That didn't do anything... broke down again. Second time they said it was the key fob...broke down again. Then they said that even though the 12v battery tests good, thats the problem. So, $240 later, it breaks down on the side of the road again. During this time I called the dealership to tell them that every time I put it in park the "low key" light comes on. Jackie, a service rep, tells me, "we will document your issue." Of course, that's when she decides to call me back. Now, I am waiting, once again, for there to be a loaner car available so I can bring my prius back in to have another diagnostic test performed. You would think that when there is a chronic issue with a vehicle and your service department is having difficulty in the diagnosis, that customer care would be brought to the forefront. For instance, come get the vehicle; tow the vehicle to the service department; have loaner cars available. See, when you live 45 minutes from the dealership you kinda rely on good service to help you when you have a problem. Yes, we could get the vehicle there but if they want to keep it for a couple days, offer to bring me home! Do something! I don't expect a dealership to necessarily treat their customers like royality, but taking 4 days off work to drive to the service department over the course of a month is more burdensome than you think. You can buy a vehicle from anywhere. What makes one dealership stand out over another is their service after the sale. Sure, oil changes and tire rotations are great, but when it comes to a real issue, I want a dealership that can step up and deliver on that service promise. More
Brought car in for front brakes and he said car was recommended by Totoyta for timing belt change. I called our Toyota dealer in Rhode Island and was told absolutely not...seems we have chain not belt recommended by Totoyta for timing belt change. I called our Toyota dealer in Rhode Island and was told absolutely not...seems we have chain not belt....amazing, wonder if they would have said ops my fault or just charged me the $265 I was quoted...sad part is we are going to buy new hybred Camry from them but not now...we will find another dealer here in the Daytona area.. More
The people that served me at Daytona Toyota were fantastic. I am very impressed with their service department. I had stayed away from dealerships in the past due to previous bad experiences. The fantastic. I am very impressed with their service department. I had stayed away from dealerships in the past due to previous bad experiences. The people at Daytona Toyota are prompt, upfront, honest and fair. They handled my needs quickly and went beyond just satisfying my needs - I was delighted. I'd recommend them. More