Daytona Toyota - Service Center

Made appt. for my free oil change. It took 3 hrs & 20 minutes. Seems excessive. Did I sit & wait while paying customers got better service? minutes. Seems excessive. Did I sit & wait while paying customers got better service? More

Routine service Maint light lit up for service on 2012 Camry. Opted for alignment also. After waiting 1 1/4 (75 minutes) Went to service desk to talk with Jill, my ne Maint light lit up for service on 2012 Camry. Opted for alignment also. After waiting 1 1/4 (75 minutes) Went to service desk to talk with Jill, my new service contact apparently). A service man next two her looked at my paperwork, and said my car should be available shortly. After another 20 minutes I sought Jill. As I was talking to her, I mentioned that the tv screen in the waiting room showed customer names and status of work being done. My name was not up on screen. So be it, but she had no idea why service was taking so long. Little later, she brought paperwork to me to pay cashier. She put paperwork on cashier's counter (paperwork facing cashier) with no discussion of items listed. I then told her I wanted to review items. She tried to review, but seemed to gave no clue of many items described. My previous long term sales rep, John Feore (sp?) would come out to talk with me re: service status, etc. I suspect Jill is new, but training is someone's responsibity, not mine. Lastly, when Jill brought me paperwork, she said she hastened process. Not exactly true; she hastened process after I came out to service desk and prompted her. I dislike being negative, but to take 2 hours for what should have been more like an hour total time, plus not reviewing work and paperwork with me caused me to be upset. I live 27 weeks yearly in Florida, and 25 weeks in NY. My last two Toyota's were bought at Daytona, and before that in NY. I'm not sure where my next Toyota will be purchased. More

Extremely slow service Only needed a routine oil change and it took 2 hours. Last few times I've brought my car to be serviced the wait time has been horrible. Service manag Only needed a routine oil change and it took 2 hours. Last few times I've brought my car to be serviced the wait time has been horrible. Service managers need to scheduled their mechanics where they aren't overloaded. More

Terrible While I was happy with the service Thomas provided it unfortunately does not make up for the first half of my experience. I went in for an appointment While I was happy with the service Thomas provided it unfortunately does not make up for the first half of my experience. I went in for an appointment to get a recall issue taken care of as well a trunk latch but was told that I didn’t have an appointment countless time despite having email confirmation and having been called by a sales representative just that morning telling me I had an appointment. Instead of thoroughly checking I was told I would that nobody would call me to let me know about my appointment especially since they “probably didn’t have the parts”. All of this is even worse because while I was trying to make the appointment a week prior no one in the service department would pick up phone calls and I had to speak with someone in the parts department and they had to physically go get someone to pick up the phone which still went to voicemail and when I called back I was met by a receptionist who rudely asked for my information saying they were busy then said someone would call me back which I never received that was on a Saturday. I called again on Monday and was told that an appointment was made without my knowing. More