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Daytona Toyota - Service Center

Daytona Beach, FL

4.5
6,494 Reviews

6,494 Reviews of Daytona Toyota - Service Center

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June 14, 2023

Steve was informative to every detail, your crews are awesome. We will return. Thank you More

by jbrowett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2023 -

Daytona Toyota responded

Thanks so much for sharing this great 5-star rating and review for Steve! We're so glad to know you had a positive service experience and we hope to work with you again!

June 14, 2023

Waited 2+ hours with an appointment to get first service done - oil & rotate. Service department staffed with idiots that can't do their jobs. More

by Bill60
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Angel Otero
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2023 -

Daytona Toyota responded

Bill, we're saddened to hear that you had a negative experience with our service department and we would like to speak with you in order to learn more. When it is convenient please reach out to our Service Manager, Aaron Garcia at 386-255-7475 ext. 1702.

Jun 15, 2023 -

Bill60 responded

Your general mgr better be on phone to me because you sir walked away when I was being disrespected in your service lane. Why is it your concern now and wasn't when I was there ? This was my first service on a vehicle I purchased at your dealership, it was also my 11th Toyota I have purchased. I have already contacted Toyota to make sure I can switch dealers and get the service I deserve as a Toyota owner should. This was absolutely the worst experience I have ever had at any dealership I've done business with or worked at.

June 14, 2023

They lost my rental keys and making me responsible for them. And leaving them with them is what I was told to do by the rental car service. So if you have the option try to return the car yourself befor More

by Shab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean
Jun 15, 2023 -

Daytona Toyota responded

Shab, we're sorry to hear about this situation and we would like to opportunity to discuss the details of this review with you. When it is convenient please reach out to our Service Manager, Aaron Garcia at 386-255-7475 ext. 1702.

Jun 15, 2023 -

Shab responded

All employees in the service is aware of this situation I've been speaking with them for the past two days. At at the end of day it's part of the rental transition is for you leave the keys with the collision dept., now its seems to be only my responsibility to replace list keys. So unjust.......

June 13, 2023

rive was great. they were ready and waiting for our car. loaner car was ready. More

by EDHRUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Crocker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Otero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Karen Shank, James Brady, Kelly Jordan
Jun 14, 2023 -

Daytona Toyota responded

Thanks so much for sharing this fantastic feedback for our service team! We're thrilled to know you had a 5-star experience and we hope to work with you again!

June 12, 2023

The service I had was great, customer service to the tech, to the cashier overall excellent More

by Aaron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Crocker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Otero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Melanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Forgot the service advisor I felt with he was great, Karen Shank, Kelly Jordan
Jun 13, 2023 -

Daytona Toyota responded

Aaron, we appreciate you sharing this great rating and review for our service team! We're thrilled to know you received great customer service and we hope to work with you again!

June 12, 2023

Employees are people friendly and try to help wherever they can. Appreciate the service recei ed. More

by CYNTHIA.WALDEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karen Shank
Jun 13, 2023 -

Daytona Toyota responded

Thank you for sharing this great rating and review, Cynthia! We're really glad to know Karen provided 5-star service!

June 11, 2023

Kimberly Smith, Steve Robinson, and Mike Entrekin were all very helpful and knowledgeable and kind. More

by Mynewaddress3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Entrekin and Kimberly Smith
Jun 11, 2023 -

Mynewaddress3 responded

Thank you for great service.

Jun 13, 2023 -

Daytona Toyota responded

Thank you for sharing this great 5-star rating and review for Steve, Mike, and Kimberly! Please let us know if we can assist you with anything else!

June 11, 2023

Pleased with my mechanical counselor, Angel- he's always thorough, friendly, and professional. I feel many of the services are over priced- otherwise, I'd have you do more work on the vehicle. More

by annushkah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Otero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2023 -

Daytona Toyota responded

Thank you for this wonderful feedback for Angel! We're so proud to know our service team provided you with friendly and professional service!

June 11, 2023

Kimberly Smith is fantastic! She clearly explains what the technician will do to the vehicle and will check with customer if anything else arises. More

by Cody
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kimberly Smith
Jun 13, 2023 -

Daytona Toyota responded

Cody, thanks so much for sharing this great 5-star feedback for Kimberly! We truly appreciate your rating and review!

June 10, 2023

Prompt and Professional Service, was very satisfied with working with Daytona Toyota Collision in Daytona Beach More

by Frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Crocker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Otero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Melanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Karen Shank, James Brady, Kelly Jordan
Jun 10, 2023 -

Frank responded

Prompt and Professional Service, was very satisfied with working with Daytona Toyota Collision in Daytona Beach

Jun 13, 2023 -

Daytona Toyota responded

Frank, thanks so much for sharing this great 5-star feedback for our service team! Please reach out if you need anything else!

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