Daytona Toyota - Service Center

My appointment for an oil change and tire rotation was 1 o’clock. I was there for almost 3 hours watching people who had been there 2 to 3 to 4 hours longer for the same thing we’re waiting. Some folks even o’clock. I was there for almost 3 hours watching people who had been there 2 to 3 to 4 hours longer for the same thing we’re waiting. Some folks even got loaners because the dealership was so far behind.. I brought it to the dealer because I’ve had pretty good luck at the Rochester dealer where I bought the car couple years ago. I didn’t wanna go to some small place who worked on but many different types of cars.. after one hour I went to talk to my Service person asked them if they hadn’t started working on the car. I’d like the car back. I wasn’t gonna wait any longer. She went to go get the keys came back without the keys and all of a sudden they’re working on the car, which was a bunch of baloney. after another 45 minutes, I went back in. She saw me standing there but then she was also waiting on somebody she came over told me they were pretty much done. Show me what they had done showed me what they recommended and I told them no to everything another 15 to 20 minutes went by and I got the car as I was a good 15 to 20 minutes from the dealer after leaving, I realize they never reset my maintenance record on the dashboard. I wasn’t about to go back. That’s not to say she wasn’t nice about it although I know she was lying about working on the car, but I just could not believe how backed up the service area was. I can’t believe that anybody just drives in with an emergency and can get their car serviced. i’m assuming the staffing is a big problem as it is everywhere but you cannot. You cannot expect people to wait five hours or longer for an oil change and a tire rotation and I’m not convinced that they rotated my tires and it wasn’t until I got back to my condo that I really check to see if there was clean oil in it because I wasn’t sure that they even did that. I’m pretty fastidious about the maintenance of the car. I learned that from my husband and I won’t be coming back there. More

Aaron the service mgr was very accommodating and courteous. The mechanic Conner was also very competent and helpful to explain why the repair was needed and explained the process of the TSB for the courteous. The mechanic Conner was also very competent and helpful to explain why the repair was needed and explained the process of the TSB for the brakes More

The process was fast and efficient. They kept me informed about my car during the process They kept me informed about my car during the process More

Angel is very knowledgeable of our vehicle since we have him every time. We usually don't have to wait very long him every time. We usually don't have to wait very long More

The service area is very clean and orderly. I was met by the service rep quickly and checked in promptly. He told me the service time would be "about an hour". I got my cat in 1:07 minutes. The I was met by the service rep quickly and checked in promptly. He told me the service time would be "about an hour". I got my cat in 1:07 minutes. The waiting area was clean, comfortable and orderly. Although this is not my dealer, I would highly recommend them. More

Karen Shank always makes me feel like I am valued as a Daytona Toyota customer and a friend. Karen was my first service advisor when I purchased my 2005 Highlander. I count on Karen’s advice and skills to Daytona Toyota customer and a friend. Karen was my first service advisor when I purchased my 2005 Highlander. I count on Karen’s advice and skills to keep my vehicle running smoothly. More

Great n quick. Pleasant, welcoming and professional from start to finish. Looking forward to meet with Shane for service check up. Pleasant, welcoming and professional from start to finish. Looking forward to meet with Shane for service check up. More

Always great experience with service department at Daytona Toyota. Timely communication, friendly yet professional, and treated like a valued customer from the advisor. Daytona Toyota. Timely communication, friendly yet professional, and treated like a valued customer from the advisor. More

Excellent experience. Friendly, efficient. Know what they are doing and do it well. Appreciate the snacks while waiting. Friendly, efficient. Know what they are doing and do it well. Appreciate the snacks while waiting. More