Daytona Kia

Terrible customer service After purchasing a vehicle from Daytona Kia, I experienced horrible aftercare customer service from the staff - mainly Lisa, the person who answers th After purchasing a vehicle from Daytona Kia, I experienced horrible aftercare customer service from the staff - mainly Lisa, the person who answers the main line at Daytona Kia. She is rude, inefficient, incapable, and inadequate when it came to simple questions and requests about the car. She uses nasty language, interrupts you when you speak, and has no respect for customers. She refused to connect me with the owner directly and instead sent me to his voicemail. The owner himself will not pick up the phone nor answer any of my concerned messages regarding my purchase. I will always read reviews before I purchase another car from any dealer again - because by the looks of the reviews I would never have purchased from them to begin with. More

Read ALL your paperwork before leaving the dealership I purchased a brand new car, and had an excellent experience with my salesman, and the sales manager during the negotiation process. We reached agre I purchased a brand new car, and had an excellent experience with my salesman, and the sales manager during the negotiation process. We reached agreement on what I believe was a fair price. In view of the extensive electronics in Kia vehicles, and the fact that some systems are warranted for only 3 years (not 5 as the advertising suggests), I paid for an extended warranty plan - feeling it was insurance, as I keep my vehicles for many years. On returning home and reviewing the paperwork, I discovered that the F&I manager had given me only the first sheet of warranty materials, and that the remaining 7 sheets describing terms and conditions, how to obtain service, etc. were missing. I phoned the F&I manager. He at first rudely denied that there were any other pages, and then on my second call after I discussed with the warranty company he offered to give me "a few pages from another contract" if I drove the 25 miles back to the dealership. Fortunately, another member of staff of this company is an acquaintance of mine, and he kindly obtained the missing contract pages for me. I have checked with the warranty company and yes, the dealership did eventually register the warranty with them and make payment. Bizarre...... I hope someone did not believe they could get away with not registering and paying for the warranty and keeping my money. After all, it should be years before I need it and by then someone might have left the dealership ! More

Up front.. no games actually listened to you request didnt do the ol dog and pony show.. solid bunch of guys and a good deal... didnt do the ol dog and pony show.. solid bunch of guys and a good deal... More

went to buy new car and had cash money of 8000.00 and 2006 spectra 5 was told it was not worth a dime he quoted full price of new car my spectra is a nice car and now will keep it never will i go to any 2006 spectra 5 was told it was not worth a dime he quoted full price of new car my spectra is a nice car and now will keep it never will i go to any of the dealerships accointed with kia i was very upset with the way it was told to me. no more and the worst i bought the spectra 5 from them in 2006. More

Worst experience ever. Tom in sales only wanted to make a paycheck. I told him a set price and he waved bye bye which ticked me off so I walked out. He then called me back a mile down the road lying and sayi paycheck. I told him a set price and he waved bye bye which ticked me off so I walked out. He then called me back a mile down the road lying and saying the owner got involed. The managers sit in a glass box in the middle of the dealership which makes buying experience so impersonal. Even though I had a set amt they still went back and forth a thousand times. The finance guy Anthony was a monster! He was so cocky and made me cry as he kept pushing gap insurance from the second I sat down he kept shaking his head in disbelief that I didnt want it. He said it is a "no brainer" and "it is just a car!" He would highlight where I needed to sign and just put it infront of me with no explanation. He acted like he wanted me out of there in disgust. The only people who were accomodating where Randy and Kevin in sales. Otherwise I would NEVER recommend this dealership to anyone. I would say go to Carl at East Orlando KIA. More

After researching several sedans, we had more or less settled on a Kia Optima. A car with the colors and options we wanted was in stock, so, we decided there was no point in looking further if the Dayton settled on a Kia Optima. A car with the colors and options we wanted was in stock, so, we decided there was no point in looking further if the Daytona dealer could come up with a decent price. Our salesperson (Tom Caffrey) was friendly and straightforward. The price of the car we bought was fair and the process was hassle free. This was one of the easiest car purchases I have ever made. Based on my experience with them, I would deal with them again. More

It was TERRIBLE!!! I hate this place. They lie all the time. Price of Kia rio : $16.510 + $3999.99 what this ($3999.99) they explain me - "$3999 - this is additional price because we have many customers!" time. Price of Kia rio : $16.510 + $3999.99 what this ($3999.99) they explain me - "$3999 - this is additional price because we have many customers!" More

My wife has a 2001 Kia Rio,and she has problems starting it in the morning. After over one year and over a thousand dollars it still isn't fixed. They have one Kia mechanic because it is a mitsubishi dealer it in the morning. After over one year and over a thousand dollars it still isn't fixed. They have one Kia mechanic because it is a mitsubishi dealer, not a kia dealer. Nevertheless, the lack of communication between the mechanic and service dept. leave little to be desired. the service person tells you one thing then tells the mechanic something else. My wife experienced this when she spoke with the mechanic. We refuse to bring our cars to this dealer ever again because, in my opinion, they do not know what there doing. More

We recently wanted to purchase a 2011 Lancer from Mitsubishi Daytona through their internet pricing program. Prices seemed exceptionally great for a brand new vehicle. Their website states, "Intern Mitsubishi Daytona through their internet pricing program. Prices seemed exceptionally great for a brand new vehicle. Their website states, "Internet prices are reduced to save you time and money. They include all dealer discounts and available customer rebates plus dest. charges. Prices are subject to change without notice and are exclusive from any other offer or promotion." Being an educated person and having shopped for many cars over the past 20 years, I realized that this meant the price advertised probably included a loyalty rebate, a military discount, and/or other such rebates that car companies often offer. I also realized that we may not be eligible for some of these rebates and expected the price to be a bit higher than what was advertised based on what was applicable to our family. However, I did not expect to be argued with about the destination fees. Their website CLEARLY states that "dest. fees" are included in the internet price already. Nick, the Internet Manager, argued with me that the statement means destination fees will be added to the internet price. He spoke down to me as if I were beneath him, also seeming to assume I would not be eligible for the college graduation rebate. He also basically hung up the phone on me, after his unwillingness to discuss the false advertisement on their website. He argued that his dealership is the number one Mitsubishi dealer in the country and they've been advertising it that way for years. Statistically speaking, they may have the best sales in the country...I do not have those numbers to confirm or dispute his claim. However, just about every dealer claims to be the best and the most willing to complete the deal for the consumer. And just maybe, like so many consumers, no other person has read the site carefully, maybe few have purchased through their internet pricing program, I don't know. But I am certain that their statement which advertises their destination fees, grammatically and semantically means that those fees ARE included in the internet price. There is no other accurate meaning for the way it has been written. I do not appreciate being spoken to the way he spoke to me and I recommend that if you are in the market for a vehicle and are considering going with the internet pricing program of any dealership, you read the website carefully and question them if they do not live up to what they advertise. Needless to say, this "Number 1 Dealership in the Country" did NOT earn my business. In all fairness, one positive thing about the interaction I had with Nick was that he was willing to listen and look into the situation when I said we wanted to register our vehicle in Alaska. We are a military family and have had to leave Alaska, our state of residency, due to my husband's job in the military; however, we remain residents of Alaska and maintain all aspects of residency as much as legally possible since we will one day return for good. We've encountered many dealerships in the past that questioned us or refused us on this matter, so I was appreciative of that. More

I used email communication to get the best price on my new 2010 Mitsubishi Outlander. Unlike numerous dealers Daytona gave me the out the door over the curb price, with all taxes, tag fees and dealer fee new 2010 Mitsubishi Outlander. Unlike numerous dealers Daytona gave me the out the door over the curb price, with all taxes, tag fees and dealer fees included. When I showed up at the dealership with my check made out for the total there was no muss or fuss. Smooth friendly transaction. One week after delivery a Priority Mail package arrived with a tin of gourmet chocolate chip cookies and a "Thank You" card enclosed. More