Daytona Dodge Chrysler Jeep Ram and FIAT

HORRIBLE What an AMAZING Staff I THOUGHT!! Mark J was so great IN THE BEGINNING OF THIS PROCESS!!! ONCE FINANCED NOTHING!!! Having issues that should have been What an AMAZING Staff I THOUGHT!! Mark J was so great IN THE BEGINNING OF THIS PROCESS!!! ONCE FINANCED NOTHING!!! Having issues that should have been CAUGHT WAY BEFORE IT WAS EVER PUT ON THE DELIVERY TRUCK!! Cant use ANYTHING THAT IS ELECTRONICALLY CONTROLLED THROUGH THE RADIO SCREEN AND THATS EVERYTHING!! When I brought it to this dealership attention exactly what was wrong with it I was told "CALL CHRYSLER!!" Was told that my copies of my SIGNED paperwork would be sent to me NEVER RECEIVED!!! I truly thought customer concerns and customer service your DEALERSHIP FORTE BUT THATS SO FAR FROM THE TRUTH!! More

Tire repair The dealership fixed my tire. I had a nail in it. When I went in Loretta helped me. She was really nice and made sure all four of my tires were checke The dealership fixed my tire. I had a nail in it. When I went in Loretta helped me. She was really nice and made sure all four of my tires were checked. She was really nice and easy to talk to. My car was ready really fast. Great service!! More

Great sales and service James K the service advisor was very courtesy and detailed when explaining my guarantees and service records.He showed he knew detail and the actual James K the service advisor was very courtesy and detailed when explaining my guarantees and service records.He showed he knew detail and the actual parts of the vehicle he is discussing, which is huge to me. Definitely puts off a positive vibe for the location and truly cares about what he does and the service he provides. More

SCAMERS DON'T GO HERE. THEY CHARGE FOR WORK THAT DON'T NEED TO BE DONE. THEY DON'T KNOW WHAT THEY ARE DOING. I WENT IN TO HAVE A RADIATOR REPLACED CAUSE THAT DON'T GO HERE. THEY CHARGE FOR WORK THAT DON'T NEED TO BE DONE. THEY DON'T KNOW WHAT THEY ARE DOING. I WENT IN TO HAVE A RADIATOR REPLACED CAUSE THAT IS WHAT I WAS TOLD THAT I NEEDED A NEW ONE AND THAT WAS NOT THE PROBLEM . ALL THAT NEEDED TO BE DONE WAS JUST TO TIGHTEN UP A CAP. DON'T GO HERE UNLESS YOU WANT TO BE RIPPED OFF.BEWARE. More

Scam Artists and Fraudsters, AVOID! Total crooks and fraudsters here, stay away! Lied to my wife about what work would be done, ended up charging her $150 for no work done, when she comp Total crooks and fraudsters here, stay away! Lied to my wife about what work would be done, ended up charging her $150 for no work done, when she complained they basically called her a liar. She came home in tears at how she was treated. I tried to get a resolution from Jeff Hernan, the Asst Mgr of Service, but he was an arrogant xxx who pretty much laughed in my face. I'm in the process of filing a fraud complaint with the BBB and talking to Dodge Corporate about this (who so far have been no help). My Dad was a lifelong Dodge/Chrysler customer, I inherited that from him, but no more...the Daytona Dodge Dealership has certainly cured me of that! I can't remember the last time I was treated so shabbily by a business. Stay far away from these scam artists, you have been warned! More

Best Buying Experience EVER! I love that new car smell as much as the next person, but when it comes to buying a new car I have always hated it! It usually isn't the salesperson, I love that new car smell as much as the next person, but when it comes to buying a new car I have always hated it! It usually isn't the salesperson, but the F&I folks that made the experience so awful. Hubby started talking about trading in our 2012 Grand Caravan for a new 2017....I dreaded it instantly. We went through the Sam's Club Auto Buying Program, and the "sharks" started emailing and calling immediately (I asked him to answer all of those calls lol). He talked to Patrick Graham who sent over information about one of the vans they had available. It was nice, but it didn't have the creature features I was hoping for, so I started looking at others and found one I liked. That was Monday around 3 PM. By Tuesday we had secured preapproved financing, agreed on a price for the vehicle and gap insurance and arranged to be at the dealership on Wednesday at 11:00 AM to sign the papers. We were passing the dealership on our way back from Ormond Beach, and I asked hubby if we could stop in and see the vehicle since we had only seen pictures until that point. The staff was so friendly! We first met Chris who was happy to show us the features of what would become our new van the following morning, he even got the keys and let us ride it around the block. As we were leaving the sales manager, Aaron, came out to see if everything was ok and offered to process our paperwork that evening, but it was around 7 PM, and we were tired and hungry, so we kept our appointment with Patrick the following morning. We arrived a little after 11 AM and found Patrick. we had already sent over our insurance information and driver licenses so he was able to get the paperwork moving for a quick close. He took us to meet the service manager, showed us their quick lube center, and their car wash while we waited for Manny to finish up with another customer. It did take a little bit to get in with Manny, but he was on his own that morning, so it was understandable. I have to admit, when I heard I had to go into F&I to sign the paperwork I was worried about how what had so far been a fantastic experience would end, that's usually where we encounter very rude and pushy people pushing the add-ons. Then it was our turn. I could feel the knots in my stomach as I worried that the deal we were so happy with was going to soon tank. But, it didn't! Manny was fantastic! We were just about done with the signing of the paperwork when hubby asked something along the lines of "Is this when you're going to start trying to sell me an extended warranty?" To which he responded that he couldn't as part of the deal because we had brought our own financing and they wouldn't allow it. However, we did talk about the options with him and will more likely than not be returning in a few months to purchase the unlimited service plan. Overall, this was my BEST experience ever! There is no doubt in my mind that our future vehicle purchases will be from them! More