Dayton Toyota

Resolved issue with complete satisfaction. I had a tech issue with my new purchase and Paul Cifaldi and Ralph Ruggiero resolved the problem. It was handled professionally and most importantly I had a tech issue with my new purchase and Paul Cifaldi and Ralph Ruggiero resolved the problem. It was handled professionally and most importantly I would highly recommend this dealership without hesitation. Thank you! More

Great service experience! My Toyota RAV4 needed a couple of maintenance and repair items done. Alberto Alvarez was assigned to manage the required services. He carefully listen My Toyota RAV4 needed a couple of maintenance and repair items done. Alberto Alvarez was assigned to manage the required services. He carefully listened to my description about the repair needed. He ingeniously find a solution to the repair in a way that save the time (a couple of days for the part) and the resulting cost. He went along with my choice of other needed maintenance items. Mr Alberto Alvarez is an invaluable asset at Dayton Toyota! More

Great Car Buying Experience! I went in unsure of which model I wanted. Mark Zupko answered all of my questions,explained differences in the different models with great knowledge a I went in unsure of which model I wanted. Mark Zupko answered all of my questions,explained differences in the different models with great knowledge and patience. Love my new Camry. Would recommend the dealership and car to anyone! More

CUSTOMER DELIGHT IS THE AIM The short answer is I like doing business with Dayton Toyota. Over the years I've purchased 5 new Toyota vehicles from Dayton Toyota -- three 4Runners The short answer is I like doing business with Dayton Toyota. Over the years I've purchased 5 new Toyota vehicles from Dayton Toyota -- three 4Runners and two LandCruisers. People on the Sales side were always professional, accommodating, eager-to-please, and the price was always where it needed to be to make a fair deal. Similarly, the Service Department is very easy to work with. There are NO price surprises nor extraneous charges. Charges for all services are made crystal clear prior to the work being performed. Appointments are easily scheduled, Service Managers are welcoming, professional, knowledgeable, respectful, and accommodating. Special Recognition to Jyoti Restrepo and to Hazel Otarola, who most recently oversaw the service performed on our 6th Toyota. In my direct experience, the Service Technicians have completed the job(s) properly and when promised. My only' "Could-Do-Better" suggestion is to change the channel on the television in the Waiting Room to FOX Business or CNBC. More

Exceptional Customer Service The staff were all friendly and made sure me and my son were taken cared of. David Serrania explained everything we need to know about the car and a The staff were all friendly and made sure me and my son were taken cared of. David Serrania explained everything we need to know about the car and also answered all our questions. David was very attentive to our needs. It was a hassle free experience. He made buying a new car so easy. He was so calm and collected. It didn't take long before we close the deal. Dealing with David was a pleasure! Brian Hyneman is a pro in his field. He thoroughly explained all the options available to us and made a few suggestions. David and Brian worked together to help us get a lower car insurance coverage which we all know is much higher than the cost of monthly payment of the car. That's teamwork at it's best. Kudos to David Serrania and Brian Hyneman! More

Great experience at Dayton Toyota very quick and easy to tra Good dealership easy and close to my house. Sales agents very knowledgeable with the products. I had to come in because my leased vehicle was already Good dealership easy and close to my house. Sales agents very knowledgeable with the products. I had to come in because my leased vehicle was already up to the maximum mileage and I still had about ten payments left. So I traded my current Rav4 XLE for the Rav4 LE. Toyota put So many more added features into the XLE that I got priced out. In hindsight, I believe I could have gotten a much better deal. The dealership made it seem that they were going to eat my 10 payments left on my lease, But in fact I paid for them by putting $3000 down which is the exact amount of what I had left to pay on my old lease. More

Overcharged The manager did not informed me of what it would cost to check out the noise on my tires. The representative seem to be a new employee. I was charged The manager did not informed me of what it would cost to check out the noise on my tires. The representative seem to be a new employee. I was charged $192.09 for rotation of my tires and to inform me that my tires are worn down on the edges. To leave the dealership with almost $200 less in my pocket and the only work that was done was the rotation of my tires seems to be very expensive. It was $140 to tell me that my tires are worn. It was $29.95 for inspection & rotation of tires. It was $10.20 supplies/disposal, which I don't know what was disposed because I only had tires rotated It was $11.94 tax $192.09 and I only had a tire rotation. More

Friendly, efficient, hassle free A stress free experience. Mark in sales was eager to answer questions and was knowledgeable in all relevant areas. Brian in finance was very thoroug A stress free experience. Mark in sales was eager to answer questions and was knowledgeable in all relevant areas. Brian in finance was very thorough and took the anxiety out of the purchase. I did not feel rushed during the entire process, even though the deal wasn’t completed until well after business hours. As far as only giving 4 stars on the price...who doesn’t want a better price 😜 More

Treated like family It was the most relaxing experience I ever had and I've purchased many different cars and makes. Jeffrey explained everything and there was no pressu It was the most relaxing experience I ever had and I've purchased many different cars and makes. Jeffrey explained everything and there was no pressure. Jeffrey explained all the options for us and answered all of our questions. Omar was wonderful in Finance explaining all the options of coverage without influencing our decision. Knowing Frank Swercheck works there as a top mechanic is having the peace of mind the car will be well serviced and taken care of. More

all Was very good Everyone was very courteous and helpful. The service advisor was very nice and kept me informed of the process. Explained the service performed in d Everyone was very courteous and helpful. The service advisor was very nice and kept me informed of the process. Explained the service performed in detail was service was completed. Everyone in the dealership was very nice and kind to everyone that was waiting during the service. More