Dayton Toyota

brought a highlander in for 15,000 mile service. They forgot to check the engine air filter or the cabin air filter. This generally should be replaced at about 15,000 anyway. i checked myself and it was forgot to check the engine air filter or the cabin air filter. This generally should be replaced at about 15,000 anyway. i checked myself and it was in poor shape, dirty and cracked. I brought it back and spoke with SERVICE Manager TOM KULESA. Tom was not friendly, accused me of damaging the filter, but acknowledged the receipt had no indication that it was checked. He was shown the condition and although he is not a mechanic he just said that it looked fine. The bottom line they didn't bother checking and rather than apologizing they chose to blame the customer. I have been buying Toyotas for 35 years , have owned 8 of them . I will not come back here to buy or service again. They failed to document their work and then made up excuses. Oh and by the way , don't believe that they wash the cars as promised, each time I come the car wash system is "not available" Oh, and the service staff rarely bother with masks. The service manager did not have one on even though he was standing 2 feet away . More

Had an appointment for an oil change at 9:15, car still had not been touched at 11. They called and texted me at least 4 times to confirm the appointment. Drove away at 11 am. I spoke to the service writer had not been touched at 11. They called and texted me at least 4 times to confirm the appointment. Drove away at 11 am. I spoke to the service writer, the service manager and left a message for the general manager, no one cares. Try someplace else they just do not care and I purchased the car there. More

Excellent service. Beth, my sales rep., seemed to click into my needs, listened to my woes, and shared about her own life! All good stuff! Jack, the internet manager came to introduce himself, and Jason, t into my needs, listened to my woes, and shared about her own life! All good stuff! Jack, the internet manager came to introduce himself, and Jason, the finance man was kind, helpful, had very good communication skills and talked me through it step by step. I highly recommend this dealership! My first Toyota! More

Worst service experience, Service is very expensive Brand new car bought from same dealer and not even 7000 mileage on car. I had given my 2021 Toyota Sienna to Dayton Toyota to fix the fl expensive Brand new car bought from same dealer and not even 7000 mileage on car. I had given my 2021 Toyota Sienna to Dayton Toyota to fix the flat tire. Next day I got call from them for below estimate. Mount and Balance 1 tire: $$170.20 Tire Sensor Broke Off: $$278.42 Power steering rack tie rod end is bent: $$1248.48 Alignment ( Four wheel)-$$ 124.95 They gave me 70% higher estimate to fix those problems than another dealer i ask for. Next day when I asked them to give a estimate on Toyota letter pad to submit my insurance then doubled the price for power steering rack tie road to $$2758.48 from $$ 1248.48. When I asked for the price change reason then i was told verbally on phone call by Jesenia Dupuy that labor price was not included in $$1248.48 so they add labor $$1510.00 to fix only power Power steering tie road.. Ridiculous are they kidding??? I asked her to give detail break down on Toyota letter head for part and labor price and she refused. worst part is that I was adding her manager Tom Kulsea in every email conversation I had with her but he never replied me. I had to call about 15 times in a day to reach Jesenia or Tom kulsea but they are never reachable on call neither got reply from voice mail I left. Tried to reach out Michael Dooley director of fixed operation but no success, left voice mail but no replay. I was really disappointed and frustrated so reached out to Toyota customer service manager Marissa Kuebler. The only help i got from her is she is always reachable at her extension without that nothing. If i want to talk to service department then i had to call Marissa first and she informed service department and then i got call back from service department. Sometime I feel it is easy to reach president compare to Jesenia or Tom Kulsea. I bought new tire and tire sensor with road side hazards insurance from outside authorized dealer in $ 150.00 which was 70% less price compare to Toyota estimate. I fixed my power steering tie road and wheel Alignment by Toyota in $$3130.00. This whole process took two week and they denied to give even loaner car. however this was a simple job and this team failed to deliver. Whole service department needs training how to handle customer. Terrible service experience. I will never recommend this dealer to anyone. Do not ever go to this dealer. They will treat to good when you wants to buy new car but when it comes to service they will charged you more compare to other dealer and not willing to help even in any circumstances. More

My wife and I been looking to purchase a RAV4 for a long time and finally comes that we need another car. We visited like 5 Toyota dealers until I came to Dayton and was able to purchase a 2021 RAV4 XLE Hy time and finally comes that we need another car. We visited like 5 Toyota dealers until I came to Dayton and was able to purchase a 2021 RAV4 XLE Hybrid that we wanted to get and it was available on the lot. The other dealership did not have it. I was greeted by Justin as we went in the door. He allowed us to test drive it without any issues. We liked the car and the paperwork went thru very smoothly. I understand the prices are high due to chip shortage and lack of inventory. We had a fair price and able to get a good finance deal so that made my day. I know that I will encounter a salesperson without any knowledge of the car or any power to negotiate the price without having their manager speak to us. We didn't need it. Justin gave us the price and the price was fair. Justin is very well experienced on what he is doing and don't need to give me me a headache on a car purchase. I usually dread going to car dealership as I wasted all day with stupid salesperson interrupting our talk on the phone or back and forth have to talk to the manager BS. We finished the deal in a few hours and off the lot with our new car. Thank you again hope that we will do business again in the future. More

Alberto provides great service, explains in a way I can understand and is always very professional. I always feel confident dealing with him. I have been a customer for almost 10 years and not been disapp understand and is always very professional. I always feel confident dealing with him. I have been a customer for almost 10 years and not been disappointed once! More

This is my 3rd vehicle purchase from Dayton Toyota . Being a savvy car shopper for decades,  I  can truly appreciate  the superior car buying experience Dayton Toyota provides and that makes me a loyal Being a savvy car shopper for decades,  I  can truly appreciate  the superior car buying experience Dayton Toyota provides and that makes me a loyal customer. Once again,  the whole process was seamless and pleasant. There was no pushiness, no hassles and no gimmicks  at any point in the process.  I really  appreciate that! I was taken very good care of by a team of  professional, accommodating , honest, patient and quite knowledgeable staff. They listened to my needs and used their expertise to find the perfect vehicle for me. They took their time to  cover all necessary details in the process making it a very individualized experience. They always have an impressive  inventory and  make great deals. In my opinion, this is an absolute treasure of a dealership which has perfected the art of  customer satisfaction. I am grateful for such a wonderful car shopping  experience and am beyond thrilled with my vehicle!   I have recommended people I know  who could not thank me enough and I would  highly recommend Dayton Toyota to everyone! More

Jason is a pleasure to work with. He is friendly, super helpful, efficient and explained everything clearly. I leased my 2021 Rav4 XLE through him. helpful, efficient and explained everything clearly. I leased my 2021 Rav4 XLE through him. More

4 N E W T I R ES!T h a n k f o r t h e s e r v i c 4 N E W T I R ES! T h a n k f o r t h e s e r v i c e s . 4 N E W T I R ES! T h a n k f o r t h e s e r v i c e s . More

I leased my 2021 Rav 4 hybrid from David Kicks. He was an absolute pleasure to deal with!! I highly recommend Dayton Toyota and Dave!! absolute pleasure to deal with!! I highly recommend Dayton Toyota and Dave!! More