Dayton Toyota

I dropped the Sienna 2014 for issues with break pedal getting stuck and need to jump start the car. I was informed for the following problems to fix: spark plugs, rear break pad, transmission fluid, rear getting stuck and need to jump start the car. I was informed for the following problems to fix: spark plugs, rear break pad, transmission fluid, rear torsion bar bushings, battery and water pumps. Charged me 3844.40 for labor and 1339.59 for parts. Got 10% discount. Total charge after discount and tax was 5006.61. the work performed by single engineer within 8 hr 46 min. Labor rate is 185/hr. This does not match with 3844.40. when I asked explanation to the manager, he said, the charges industry standard, engineer might have got helper assistant. Some engineers might perform faster. So the engineer accounted 22.3 hr of labor charging 3844.40, must be superman. I bought my Sienna 2014 from this dealer and a loyal customer for 10 years servicing both Camry and Sienna. I am very.very disappointed by the response by the manager and the way they charge. Untrustworthy business. I will never go or recommend this place to anyone. More

Lou only wants to make a sale. After buying my Toyota Corolla Cross 2024, I came back in to get my plates put on, he rushed me out, to make another sale. I called and texted multip After buying my Toyota Corolla Cross 2024, I came back in to get my plates put on, he rushed me out, to make another sale. I called and texted multiple times about not being happy with the manual liftgate and the extra key I had for my Camry that I traded in which I would have given to him when I came to get my plates put on, but because he rushed me out to make another sale, I forgot, no response. I finally spoke to him and he was condescending and skewed the information. I was not aware it was manual until after I bought it and came with my title. He said nothing can be done and didn't even care to look into it. I inquired that some LE's (Hybrid) have it and he said "You don't have a Hybrid" which I obviously know. I explained that my wrist hurts and inquired about getting it installed, his tone was apathetic and wouldn't even look into it. When I said that it seemed all he cared about was making a sale, he hung up on me. I am glad that I brought my father with me to purchase the car because his tone and attitude toward me without him was belittling, off-putting, and denigrating. More

We had a great experience with this dealership. Brian was very helpful in all aspects of buying our new Toyota Rav4. Brian was very helpful in all aspects of buying our new Toyota Rav4. More

My girlfriend was looking for a car and found one advertised online by Dayton Toyota that appeared to be just what she was looking for. When she told me about it, I had a couple questions about what advertised online by Dayton Toyota that appeared to be just what she was looking for. When she told me about it, I had a couple questions about what the ad said. I told her that she should call and ask the couple questions before she drove 25 miles to look at the car. She called and talked to a salesman (didn’t remember his name but she said he sounded like he had a mouth full of marbles and he name was maybe Jack, or something that started with ’J”- have to check one to post this so am checking Justin- might not have been him). Whatever his name, he didn't seem to be able to answer the questions. When he wanted to give her an appointment to come look at the car she wasn't sure she wanted to make the trip without getting my questions answered, and didn’t know exactly when she'd be able to get there anyway (this was a Saturday). First he said he was free until 3:45 but fully booked after that- then he changed that to is his “appointments were filling up fast". He wanted her cell phone number to text her and when she didn't want to give him her number he hung up on her. I expect used car salesman to be dishonest xxxxxxx- but they usually try to hide it. I thought that was unprofessional and rude enough that I called back to speak with the sales manager. I got his voice mail which informed me that he was off on Tuesdays- this was followed by 10-15 seconds of him having a conversation with someone else apparently in his office, so you had to wait until he was done with that conversation before you could leave a message. I thought that was a great indication of the professionalism of the dealership. I waited til he was done with recorded conversation, then left a message. Since I called around noon I expected a call back by the end of the day- didn't happen. I waited until after 3:00 pm Monday afternoon- still didn‘t happen. My already low opinion of Dayton Toyota was dropping. When a business annoys me enough that I don’t plan to do business with them in the future I generally, as a courtesy, call and inform the owner or manager as to why they lost my business. If they care then they can take steps to fix whatever the problem was. If they don’t care then it’s not my problem. So I called and asked to speak to the GM or the owner. I was transferred to the GM and got his voice mail. His message said that he was out of town and wouldn’t be back until May 28th. Today is June 10th so apparently I shouldn’t expect a call back til next year. Must be great place to work for if they give you a years vacation. I left a message and told him he could call me back if he cared to know why I was calling. Haven’t heard back so guess they don’t care why I was calling- or if they lose customers. Wish I had a business that was so successful I could just ignore things my employees did that pissed off the customers. More

This is the 5th car I bought from Dayton Toyota, since 1985 it has always been a welcoming and wonderful experience. My salesmen (last 3 cars) Jeff Marcus is knowledgeable, helpful, and patience. I ask d 1985 it has always been a welcoming and wonderful experience. My salesmen (last 3 cars) Jeff Marcus is knowledgeable, helpful, and patience. I ask d many questions and they were all answered with a smile. I also met Samantha Brown (finance dept) she took time to explain all of my options clearly and again answered all of my questions. I have never had a bad experience at Dayton Toyota. I would recommend the dealership to anyone looking to buy a car. More

Just a note to tell you about our experience at your dealership made possible by the professionalism of your salesperson Kevin Andino. He was polite and knowledgeable and made the experience pleasant. dealership made possible by the professionalism of your salesperson Kevin Andino. He was polite and knowledgeable and made the experience pleasant. More

I had a great experience with Lou! He was knowledgeable and responsive. Everything went well and I purchased a Camry with his help. He was knowledgeable and responsive. Everything went well and I purchased a Camry with his help. More

Mr Lou Narcisi was very knowledgeable and very helpful and knew a lot about the car. and knew a lot about the car. More

We had a great experience with Justin! He is very personable and professional. We were in to test drive a truck not knowing we would be driving home with it. Justin made purchasing our n He is very personable and professional. We were in to test drive a truck not knowing we would be driving home with it. Justin made purchasing our new vehicle a very easy process. This is our second from him…. We will be back!! More

Your new waiting room is very nice, but I would MUCH rather the money spent had gone to hiring another technician. Then, maybe, I would not have to wait 2 hours when promised it would be ready in 1 hour rather the money spent had gone to hiring another technician. Then, maybe, I would not have to wait 2 hours when promised it would be ready in 1 hour. Was there at 8am so there should not have been a backup at that time and I was only having tires rotated and air and engine filters rleplaced. More