Dayton Andrews Chrysler Dodge Jeep Ram Fiat Clearwater

Poor after delivery care, quality and service Mr. Andrews - Clearwater location - I'm writing to express my deepest disappointment and shear shock in my experience yesterday with your Sales Manag Mr. Andrews - Clearwater location - I'm writing to express my deepest disappointment and shear shock in my experience yesterday with your Sales Manager, Pam. Pam is by far the most combative, insincere, arrogant person I have ever dealt with, and I spent 20 years in customer service! I purchased my second challenger from your dealership nearly two weeks ago and the detailers gave me back me car with scratches and looking worse than when I dropped her off. After talking to Pam she assured me that she would make things right, so NOT the case! She used my car as a clip board to take notes and it gets worse from there! The chip in my door reappeared, the detailers are sloppy.. I was told I am " a perfectionist" and my car will never be perfect and she had the nerve to say your folks are not professionals!! ADDITIONALLY PAM LET ME KNOW SHE WAS" BUSY" AND DID NOT HAVE TIME TO LOOK OVER MY CAR! I was already upset, why wouldn't you take 5 minutes to look it over AND go fill it up with gas as promised??? My next car will be purchased from Suncoast due in part to Pam and the lack of pride and ownership your dealership takes in it's work! More

Were here to make money.....really on Warrenty work? This Email is addressed to Charley the Operations Manager and any other in ownership. I am upset over non repair of a paint flake on front of trunk This Email is addressed to Charley the Operations Manager and any other in ownership. I am upset over non repair of a paint flake on front of trunk. Charley called and told me not covered , "were here to make money". As the owner of a 2019 Limited Ram at $70,000 i am upset. This truck was sold with Bad software in it the screen has locked up over 10 time's. I had dealerships disconnect battery 4 times to reset. Had tailgate latch replaced, had 2 recalls, and the Radiator fan has locked on High twice, again disconnect battery and reset. That is a lot of my wasted time and inconvience. I could have lemon lawed it. Your dealership will have a poor rating. More

Appalling customer service. Purchased a 2019 Ram, has several safety recalls that needed to be addressed. Took multiple phone calls and three visits just to get treated with rude Purchased a 2019 Ram, has several safety recalls that needed to be addressed. Took multiple phone calls and three visits just to get treated with rudeness and excuses. Service personnel are immediately argumentative and make excuses to avoid work. This dealership only wants your money and it’s obvious when they refuse to address safety recalls and warranty items. Do yourself a favor and go to any other Dodge location for service! More

Defective headlight .So after buying a few trucks from them and sending people to buy from here. My truck ha a defective headlight and they won't replace it .I thought af .So after buying a few trucks from them and sending people to buy from here. My truck ha a defective headlight and they won't replace it .I thought after spending $80.000 for a 2015 2500 truck and buying others they would have a little COMPASSION FOR CUSTOMER LOYALTY .I GUESS NOT!!!!!! Something funny is that I have called many times in 2 years to trade my truck in and all I get is the run around. THIS IS CUSTOMER APPRECIATION More

Beware The BBB revoked Dayton Andrews accreditation !!!! Please BEWARE of Dayton Andrews Service Dept on Gulf to Bay Clearwater, FL The BBB revoked their accreditation!! If you look them up they have a D- wi Please BEWARE of Dayton Andrews Service Dept on Gulf to Bay Clearwater, FL The BBB revoked their accreditation!! If you look them up they have a D- with many unresolved Customer complaints!! If you are thinking about using Dayton Andrews Service Dept on Gulf to Bay Clearwater, FL's for anything, run!!! Charlie Flatley, who is in charge of the Service Dept was very dishonest with me and my husband. When I confronted him he yelled at me over the phone. I'm still in a battle with them because they did not fix my car yet charged me insane amounts of money for their supposedly "guaranteed" work. When I brought it right back in as it was/is still having the same exact issue, they refused to fix it and quoted a whole new price, for a whole different problem, for the same exact symptoms I just paid them for. Even a former employee of theirs left because he witnessed too many horror stories. Like the lady who barely made it down the road, and could have been killed, after they changed her tire...her tire flew off because the mechanic there didn’t put some of the bolts back on. Wow, just wow. That's a small job so if you can't even trust someone to do that? I wish I had known this before I took my vehicle to them. I seriously will make it my mission to worn everyone I know about them. I reported to the BBB and to the Florida Dept of Agriculture & Consumer Services. They could have just made good on their "Guarantee" or given me a refund on my credit card. Apparently that's not how they handle their customers and that is probably why they have the D- rating they have with the BBB and why their Accreditation was revoked. Anyone can look this up at the BBB website for themselves. More

Negligent Customer Service If I could give negative stars I would. Beware of Clearwater Service Department. My Jeep Grand Cherokee has been in the shop since May 2nd when I left If I could give negative stars I would. Beware of Clearwater Service Department. My Jeep Grand Cherokee has been in the shop since May 2nd when I left for my conference. The Dayton Andrews Clearwater Service Department failed to notify me that parts were on back up order until I physically went to the dealer on May 7th to pick up my rental. So let’s do the Math: May 2nd I confirm what Work can be done via my cell phone. I was informed my car was unsafe due to power steering issues and Informed the parts take up to 7 days. No one ever calls me back to inform me the parts are on back up order; May 7th informed when I show up to pick up a rental. Ignored my calls rest of the week when I was requesting updates. Now it’s May 11th, car rental is done and no one is returning my calls. Technically, per original quote, my car should be done by May 11, but the staff think by ignoring me I’ll just go away. After leaving multiple messages on the service advisor and manager line, the manager finally picks up and speaks to me on May 11th. Extremely rude, unprofessional and lacks customer service skills. States it’s not their responsibility to offer me a courtesy vehicle or pay for my rental because my extended warranty is not through them and could not provide an answer as to why I was not informed prior to me physically being at their dealer on May 7th. Why did it take so long? By the way, I reminded the service manager the car was bought there 5 1/2 years ago and for the past 5 1/2 years I have been only going there for anything my Jeep needs. However that means nothing to them. Then, tries to blame me for not having updated contact information in the system but can’t respond to the statement why was the Service Advisor contacting me before. So let’s try and find the customer at fault rather than try to even meet them half way. No apology for being negligent to inform me. No apology for not returning calls. No solution offered. May 11th, email sent to Service Director expressing my concerns for extreme negligence of staff communication and not providing me with answers or solutions. May 14th, 12 days later, solution provided is to put after market parts, no courtesy vehicle by Service advisor or even offer to pay for half the rental. Take it or leave it attitude towards me. So if the after market parts had been available this whole time why was that not offered sooner? No apology offered for unprofessional tone service manager used towards me and lack of informing the customer of the back up order. No answer as to why the time delay to offer solution occurred. Only response I received from the Director, was a response in regards to me requesting the part names. May 21st, no parts, no contact by dealer with any updates or even to check in. At this point, hoping since I involved corporate, some help is provided. More

Carlos and Jeremy were great This is a great place to buy a new car. And their customer service is outstanding. They make you feel like family when you purchasing a car This is a great place to buy a new car. And their customer service is outstanding. They make you feel like family when you purchasing a car More

Easy, Pleasant Experience at Clearwater Dayton Andrews Neil ODonoghue was the most friendly,no pressure salesman I ever met. Everyone here was a pleasure to deal with.Neil took the time to show me how ever Neil ODonoghue was the most friendly,no pressure salesman I ever met. Everyone here was a pleasure to deal with.Neil took the time to show me how everything worked on my new ram 1500. Thank you for making this a Great experience. More

TERRIBLEEEEE DO NOT SHOP HERE!!!!! I BOUGHT A BRAND NEW CAR, THEY GAVE ME 1 KEY THAT WORKS AND ONE THAT DOESN'T. I ONLY JUST FOUND OUT BECAUSE I GOT INTO A CAR ACC DO NOT SHOP HERE!!!!! I BOUGHT A BRAND NEW CAR, THEY GAVE ME 1 KEY THAT WORKS AND ONE THAT DOESN'T. I ONLY JUST FOUND OUT BECAUSE I GOT INTO A CAR ACCIDENT ON WEDNESDAY AND NOW DO NOT HAVE A KEY. THIS DEALERSHIP WANTS ME TO PAY TO TOW MY VEHICLE IN SO THEY CAN PROGRAM MY KEY WHEN THEY SHOULD HAVE MONTHS AGO!!!!!!!!!!! I WORK AT A CAR DEALERSHIP I KNOW HOW THIS WORKS. POOR CUSTOMER SERVICE AND A WHOLE BUNCH OF SORRY EXCUSES. THERE IS NO EXCUSE FOR THIS AT ALL AND I WILL BE LEAVING NEGATIVE REVIEWS EVERYWHERE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More

Easy, professional, organized I had a great experience at Dayton Andrews - from the salesman (Jeff Kassman), to the sales manager, and the finance department (Wanda). All the inter I had a great experience at Dayton Andrews - from the salesman (Jeff Kassman), to the sales manager, and the finance department (Wanda). All the interactions I had were on a personal level. I went prepared knowing what I wanted, and was never pressured. I had a bottom line in mind and a price I would not exceed. Jeff was very helpful, and I easily stayed within my price bracket. More dealerships should follow their model. More