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Dayton Andrews Chrysler Dodge Jeep Ram Fiat Clearwater
Clearwater, FL
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Was not clearly informed prior to work being done that the warranty on my 2015 ProMaster Van had expired (emissions warranty). The warranty expired only 41 days earlier. This was at least the 5th service the warranty on my 2015 ProMaster Van had expired (emissions warranty). The warranty expired only 41 days earlier. This was at least the 5th service being done by DA on this van all of which were warranty issues ( other than a few regular maintenance items). My service advisor knew my frustration with this van and the continuing nagging check engine warnings. Only 6 months earlier they had replaced what seemed to be the entire DEF system ($3700.00), surely these parts were still covered. Ah but no these were different part numbers and now at the time of pick up after the work had been completed we owed $1300.00. I did not purchase this van from DA but as a RAM authorized dealer/service center I relied on them to repair the issues that are clearly a manufactures defect. This van is only 5 years old and has less then 50K miles. It should not require 11 trips to dealers for service. This Service department needs to be more diligent in informing customers clearly and concisely when items being repaired are covered on warranty and when you will be responsible for the charges. My advise is not to by any diesel vehicle from FCA as they clearly do not have their act together. More
Had been looking for a vehicle for about six weeks with repeated disappointments. Was about to give up when I saw a vehicle I was interested in at Dayton Andrews. I spoke with Jason Clarke and went right repeated disappointments. Was about to give up when I saw a vehicle I was interested in at Dayton Andrews. I spoke with Jason Clarke and went right over. There was no hard sell or pressure, just clear information. Everything went smoothly from the test drive through finance. Follow-up was excellent as well. Have already recommended the dealership multiple times. Would gladly contact Jason again and purchase through this dealership. More
The best car buying experience! Those are words I thought I would never in my life say about a dealership! My wife and I have purchased a lot of cars through dealerships not a single one was enjoyable. Prett I would never in my life say about a dealership! My wife and I have purchased a lot of cars through dealerships not a single one was enjoyable. Pretty stereotypical drawn out process. Our salesman Randy took the time to listen to our wants and needs provided us with feedback and helpful information. No pressure at all ever! There was no rush to buy asap with whatever was on the lot. We were shown vehicles coming that were in transit with the options we were looking for which is where we ultimately found the truck we wanted. The buying process was amazing even sitting in the finance box Everyone was awesome! The car buying experience was fun words I thought would never come out of my mouth!! The only thing we regret is not buying from them in previous purchases! We'll be back!!! p.s. Skylar in Service did an awesome job answering all the questions we had and was very knowledgeable. (I like to know if there are any known problematic issues with certain vehicles etc) Shout out to the detail guys! Our truck came right off the trailer and they didn't have much time between us showing up and purchasing the truck they did an awesome job. Thank you! More
Crap experience, I went to the dealership after looking at their website in a particular vehicle. The vehicle was damaged and had a lot of dings and paint chips. None which was disclosed in the description at their website in a particular vehicle. The vehicle was damaged and had a lot of dings and paint chips. None which was disclosed in the description or the pictures. After driving an hour there I told them my out the door price. They were 1k over it. I left. The next day I get a text saying they will do my price out the door. I go to the dealership to buy the truck, once in with finance manager (who was rude and didn't go over any of the documents) I notice the price is higher. The finance manager can't tell me why it's higher even though we agreed on an out the door price. I didn't want to argue anymore and took the vehicle at the higher price. The next day after buying the vehicle I come across a miss fire while driving at a certain speed. Take it to local dealership and they tell me the coils need to be replaced. A little over $800 for the parts and labor. I contact my sales rep and dealership to have then fix it for me at their expense and they refused saying vehicles are as is. Very poor experience. I DO NOT RECOMMEND THIS DEALERSHIP. More
I had the best experience buying my car. The service department is another story. The first time the kid was as rude as a 5 year old. I ask him about how to putvthe battery in my key vob, he treated me department is another story. The first time the kid was as rude as a 5 year old. I ask him about how to putvthe battery in my key vob, he treated me like I was an idiot. Yesterday I go for my first oil change. 2 hours and 25 mins for an oil change. 1. Should have been told at start. 2. Someone should have had the decency to keep me uodated. 3. Then woman comes in get her car before 2 people ahead of her unexceptable. I paid for my oil changes in advance. I do not think I will be useing them here. I may be asking for a refund. When it takes longer to get an oil change than buy a car, there is a big problem. More
I leave my Ram 2019 to check and do some service, but when i come to pick up my truck, i see scratches on the drive side. I talk with director operations, his name’s Ron, he no want repair the scratches when i come to pick up my truck, i see scratches on the drive side. I talk with director operations, his name’s Ron, he no want repair the scratches so now I’m wait to talk with Mrs. Allied Andrews the owner, let’s see what he gonna do. I’m very disappointed!!! More
Jordan at Dayton Andrews Clearwater provided me all of the information I needed to make an informed, quick decision on making my decision regarding purchasing a new Dodge vehicle. He was knowledgable and the information I needed to make an informed, quick decision on making my decision regarding purchasing a new Dodge vehicle. He was knowledgable and personable and represented the Dayton Andrews staff well. More
Jason Clarke with Dayton Andrews CDJR Clearwater if this name shows up in email or text find someone else. I was interested in a 2019 Jeep Cherokee Trailhawk that I found on CarGurus and sent in a inquiry t name shows up in email or text find someone else. I was interested in a 2019 Jeep Cherokee Trailhawk that I found on CarGurus and sent in a inquiry to find out the price and more about the car. He sent me a link to make sure we were talking about the same car. I confirmed that we were and asked what the price was because if it was out of my range I did not want to waste his time. He continued to ask me more qualifying questions. He asked if I was local I told him Sanford, FL. He then asked and I qoute" Your pretty far away. What are you trying to accomplish?" I explained to him I asked for the price first and foremost so I was not wasting his time. It should not matter how far away I am untill I ask about home delivery. I then realized that I was wasting my time. When I explained to him a few other details I told him not to contact me again. He then replied back to me and I quote again" Sanford is 126 miles away and 2 hours from my store. I apologize for asking questions. lol Have a good day." Was an acceptable answer till he had the LOL in there. Some people drive for the best deal. Since Covid-19 is going on you think they would want any business they could get to sell units. I will make sure NOT TO PROMOTE THIS DEALERSHIP!!!!!!!!!!! More
I worked with Jason Clarke from finding the vehicle online to a few hours later leaving with my dream Ram Rebel at the best price I could find across the southeast. Jason is a straight shooter who is r online to a few hours later leaving with my dream Ram Rebel at the best price I could find across the southeast. Jason is a straight shooter who is really knowledgeable and made it super easy. He cut the b.s. and we immediately got to the best price. Mike Amodeo worked on the financial aspect and paper work. He was really quite exceptional! Made the signing tolerable and made sure to know I actually knew what the signatures meant. These two guys are the real deal. Ill be recommending them and purchasing here for all my vehicles. More
I’m so disappointed in the Jeep Grand Cherokee. I’ve leased these vehicles for the last 5 yrs and I have problems with each one. This vehicle isn’t even 3 yrs old and I’ve had multiple issues. The servi leased these vehicles for the last 5 yrs and I have problems with each one. This vehicle isn’t even 3 yrs old and I’ve had multiple issues. The service department is doing the best the can but I don’t like that they have no error messages and cannot duplicate what is happening. I have spend hours upon hours at several dealerships, very frustrating. The least they can do is give me a loaner while they figure out what is wrong. I should be able to get in, start the vehicle, and drive to where I need to go in something that is less than 3 yrs old! Dale, the service advisor, is pleasant and efficient. I just wish my vehicle had no issues and I didn’t need to see the advisor just about every 3 days. More