Davis Nissan of Jacksonville - Service Center

The experience was good and the customer service was great they took really good care of me and my car great they took really good care of me and my car More

Took too long for my tire rotation, and they didn't put air in tires. air in tires. More

We appreciated Donnelly who was constantly updating us on the status of the vehicle. He made sure that we had a loaner vehicle for any inconvenience that could have arrived. The service was excellent! the status of the vehicle. He made sure that we had a loaner vehicle for any inconvenience that could have arrived. The service was excellent! More

They is really nice to all of their coustsoms they super nice I will tell my friends about them nice I will tell my friends about them More

This dealership is a scam. They sales cars that’s not worth it and have you paying so much for the cars. They act like you can trade within a year and some back they don’t want They sales cars that’s not worth it and have you paying so much for the cars. They act like you can trade within a year and some back they don’t want the car back. I feel like I was ripped off at this point. More

Communication is very important. I wasn't updated on changes to the status of my vehicle's completion time. I was sent a text message saying that I could communicate with someone fro I wasn't updated on changes to the status of my vehicle's completion time. I was sent a text message saying that I could communicate with someone from the dealership by sending a text. I sent a text and didn't receive a response. My car took an additional hour to be serviced, which would've been fine if I was notified that this would be the case. Lastly, I called to let them know that I needed my truck soon so that I can pick up my kids from school. I was told that I had to wait for a particular service worker to call me back instead of someone assisting me at that time. I didn't receive a call within 30 minutes so I called back. The lady I spoke with was dismissive. Overall, there needs to be additional customer service training offered with a focus on communication. I don't plan to return to this location. I'll drive the extra 20 minutes to the dealership I purchased my vehicle at. Good luck. More

Service was great everybody was professional it was even done earlier than I expected Great service done earlier than I expected Great service More

Excellent communication concerning my vehicle and clean waiting area. Everyone was very polite. Short wait waiting area. Everyone was very polite. Short wait More

They were very helpful and they service my vehicle in getting it back to me on time. getting it back to me on time. More

Both Isabell and Chuck had GREAT customer service! I did not get the very professional employees in the bay when I arrived, but they were great as well. I did not get the very professional employees in the bay when I arrived, but they were great as well. More