Davis Nissan of Jacksonville

Poor customer service. Went in for a recall on my headlights and never received them, even though I was approve to receve and approved to get new replace ones. C The chang Went in for a recall on my headlights and never received them, even though I was approve to receve and approved to get new replace ones. C The changed management over 6 time in service department during these times. Last time i went to question about the headlight after over a year of going back and forward through different managers and service rep, Nissian customer service and Nissian customer board, Miss Isabella lied and told me she was the service manager (our first encounter) ( which was a straight out LIE), then telling me she would "take care of the problem" and "if any problem comes up she will personally give me a call before my service date of 11-25-2023" . She never called before that date and so am thinking she has did whayever she needed done to get these replacement lights on my oil change service date and there was no problem but the date of service Chuck Ward the authentic/title service manager tells me I stilled didnot get my replacement lights and she ( Miss Isabella) LIED and was not the service manager AT ALL. I called Nissian customer affairs back and was told that if it is the deadline Nissian has the claim number so they will recevied repayment for the headlights. But I received a call from customer service rep on December 12,2023 Dee (something), thinking she was following up to make sure I received the replayment, but no, (again), she saying she would look into it and give me a call back in about an hour. Nothing came so after i got i went to the dealership and this rep (told me she had just started and was a manager over customer sercice rep) was at lunch so i waited and when she came back, and she comes to me and tells me "pre her manager Miss. Issabella) with Miss.Isabella standing there with her hands on her hip like she's ready to do battle, "who with a rude tone said" there is nothing we can do for you!" So I asked her why she was there because i didnot want to speak with her. Miss.(disrespectful) Isabella told in a sarcastic matter fact, and arrogant tone "am her manager and you can leave" (pointing her finger like i was a two year old). I then told the service rep"you told me you was a manager or something!?" I had already address the issue with Miss isabella and Mr.Charlie Ward who gave me a copy email from the Nissian rep. Saying i was over the date to get approved and replaced headlights. Again explaining I got approved in the time period and Gateway of Nissian never replace them or called me back for replacements after 17 calls to the dealership and 9 visits ( which including 4 or 5 different service manager and countless different service reps) and over a year of going back and forward of asking when i would receive the replacement lights. Only to be told everytime "we will call you when the come in" or "they come in buck and when yours come we will call you" Over a year now and still don't have my replacement lights. And last time i was there the encounter with Miss disrespectful Isabella who when i ask to speck with someone higher told"she was the manager and i could leave" so i said will i will see if i can look into a lawyer because this was not right. Miss disrespect pulled the customer service rep arm and said disrespectfully " you can get out and I have nothing left to say to you" i asked her why was she being disrespectful and she said " you can leave or i will call the police on you" and jumped on the phone calling the police to the property. Which i ask her "for asking you a question because this company fell to do their job?" Really??!! Yes, police. Everyone at this service depatment is a lier, misleading, don't follow up after giving their word. Thats why there has been over 4 service managers since i first took me car in for service. Lied about there job title like Miss Isabella. And the last service rep Nasia (i think) and disrespectful and lack cusomer service skills or problem sloving ethics. This company has not ethics and do bad business. More

Everyone was very nice and respectful and Jason Hendrix and Michael Clayton went over and beyond to get me the car I wanted and Michael Clayton went over and beyond to get me the car I wanted More

Everyone was was friendly and very helpful. Took time to explain everything so I could understand the process. Took time to explain everything so I could understand the process. More

Very accommodating and helped me rectify a loan where I owed more than my trade-in was worth owed more than my trade-in was worth More

Personable, comfortable environment. Great customer service. Able to answer your questions in understandable terms. Patient. Great customer service. Able to answer your questions in understandable terms. Patient. More

The dealership would I recommend someone to buy or get there car service 🤔. Yes I would recommend to get service. Especially they are amazing . there car service 🤔. Yes I would recommend to get service. Especially they are amazing . More

Took car in for a bad censer. Kept car for four days wouldn't give a loner. Every day they said car would be ready at 11: am next day. Kept calling no one would answer. Drove buy Kept car for four days wouldn't give a loner. Every day they said car would be ready at 11: am next day. Kept calling no one would answer. Drove buy saw car went in got car. They couldn't be bothered to call and say car was ready! More

Ian explained what is needed for maintenance to keep my car in shape. He suggested the brake fluid replacement and I authorized it to go ahead and have my brakes checked. He is very good in pleasing his cu car in shape. He suggested the brake fluid replacement and I authorized it to go ahead and have my brakes checked. He is very good in pleasing his customers. More

Very considerate and helpful. Understood whWas needed to be done.and understood that I would schedule the extra work Ta later date. Understood whWas needed to be done.and understood that I would schedule the extra work Ta later date. More

Sales team & new car sales Mgr awesome! Finance Mgr Glen is the best!! Mike was so patient and even delivered my vehicle! Thanks for the great service! Finance Mgr Glen is the best!! Mike was so patient and even delivered my vehicle! Thanks for the great service! More