Davis Nissan of Jacksonville

Deceiptful Sales Tactics and Horrible Dealership Oh, where do I begin with this place. We had purchased a few vehicles at this location over the past few years under a variety of names, but we had r Oh, where do I begin with this place. We had purchased a few vehicles at this location over the past few years under a variety of names, but we had received some e-mail from the newest version – Greenway. The e-mails indicated we could trade in our current car for a new one and reduce our rate and payments. My wife called and scheduled an appointment when we found out they had a Pathfinder she was interested in. Once we walked in, we told the sales rep if we cannot get the same payment we currently have, no deal will be made. After the test drive, the rep went over the numbers and as always, they were way too high. We were rolling some negative equity into the new loan, so we had some expectation of a low-ball initial offer. The next-level manager came out and went over another set of numbers. We again said no way. On the final attempt, he said that we can finance through Nissan and they are going to give us $7,000 towards our trade, but the monthly payment was insane. We said no way again, but then he said we could refinance it in a month to get to our desired payment. We felt something was off, but he kept saying with our credit score, we would have no issues doing a refinance. We were still leaning towards saying no, but they were very insistent we can refinance and it is done all of the time. We were even offered no payments for 55 days and free maintenance for two years. For some reason (and against our better judgement), we agreed to do the deal and went to financing. The final monthly payment was $380/month higher than the current payment, but we were reassured the refinance would be easy. The next day, we started looking at the paperwork and notice some strange things. The “free” maintenance was actually $825. The final price of the car was also $1,500 higher than what was on the manager’s paper. What we then found out is refinancing would be almost impossible for the price we wanted. On Monday, my wife called the dealership and the new owner agreed to speak with us. We met with him and explained out the other manager flat-out lied to us about being able to refinance and had no clue how to calculate interest. The owner said they did not make much money on the deal, but I called him out on it. The MSRP on the car was $43,000, but the dealer adds in around $5,000 for window tinting, locking wheel bolts, and nitrogen air in the tires (maybe $200 for the dealer to add this). I also said the final price was even higher on the final sales price. My guess is they made around $10,000 on the car, but the owner said not anywhere close to that. I brought up the $5,000 extra fee for crap and said that is pretty much all profit, and he said all dealers do that. We asked if there was any possible way to return the car and get our old one back, but we found out there is no possibility of this in Florida. The owner said at the end of the day, we could have looked up numbers while sitting at the dealership and we also did agree to pay almost $1,000/month for a new car. Very true, but we pointed out his manager should not be trying to be extremely deceitful when presenting refinance options and using 100% false numbers. Our next best option was to wait a few weeks and try to refinance. We called our credit union since they have a great rate and can refinance it as a new car, but they only valued the new car at $40,000. Even though the final price on the paperwork was $49,999, they could only value it at $40k. With the negative equity, we were not able to come in under their cap of 125% unless we put $5,000 down, which we did not have. Our final attempt was to trade it, but the trade value was down to $26,000!!! So, a 2019 Pathfinder SL with 500 miles on it lost over $23,000 in value in three weeks. In reality, all of the extra dealer fees destroyed any chance of us turning this into a positive situation. We will NEVER return to this disaster of a dealership. We know their job is to sell cars, but they took their deceptive sales tactics to a new level. I do not know how these people can sleep at night, but I guess when you are clearing thousands of dollars and there is not a thing the customer can do in the end, it might make it easier. If you decide to go here, TAKE YOUR TIME and look over the numbers VERY carefully. It may just save you from a major financial disaster the next day. More

Awesome I would like to thank my salesman Troy at greenway Nissan on Cassat Ave For is help he was awesome so if you ever in need of a vehicle please go see T I would like to thank my salesman Troy at greenway Nissan on Cassat Ave For is help he was awesome so if you ever in need of a vehicle please go see Troy 🤗 More

Don’t trust a We Owe You. We just purchased a used truck from them and they agreed to repair the holes in the bed of the truck and spray in a Bedliner. We had an I owe you from We just purchased a used truck from them and they agreed to repair the holes in the bed of the truck and spray in a Bedliner. We had an I owe you from them but I guess they figured 200 dollars would repair 12 holes in the in the bed and also cover the bedliner. Now I have a bill from the vendor who they agreed to let me have do it because they were local where I lived and said that they were only willing to pay 200 for it. I figured with a 31000 dollar purchase they would have a little more class and willing to pay for what they had agreed to. Unfortunately I originally was very happy when making the purchase with their customer service but after this now I have additional out of pocket expenses and have to go and pay the bill to get my truck back that they agreed to do. If I could give a 0 I would since it didn’t even cover half the bill. I would have recommended them to everyone if they would have done what they had agreed to but now I wouldn’t recommend to anyone and would actually caution anyone making a purchase. More

Great maintenance service The emplyees at Westside Nissan were friendly. I was offered coffee, snacks, and a comfortable place to sit and watch tv. They were very informative The emplyees at Westside Nissan were friendly. I was offered coffee, snacks, and a comfortable place to sit and watch tv. They were very informative when I was short money, as to where to find my bank. The wait is average time for me of about 2 hours because of other cars ahead of me somtimes or maybe it's my car their working on and just running checks. I don't want to go somewhere else where they do a rush job on my car and mess things up to cause me to be upset. Great job. More

Sales experience We just bought a car from Keith at Westside Nissan. He was a wonderful salesperson and answered all of our questions. But after the sale is what was t We just bought a car from Keith at Westside Nissan. He was a wonderful salesperson and answered all of our questions. But after the sale is what was truly great. My daughter lives in Gainesville and he arranged to have a service done for her down in Gainesville. The experience was excellent. More

This place is the worst. I went in because they e-mailed me and told me if I came in and test drove one of their vehicles I would receive a $25 visa gift card. Well, I have ye I went in because they e-mailed me and told me if I came in and test drove one of their vehicles I would receive a $25 visa gift card. Well, I have yet to receive the card and when I try to ask about it I either don't get a response to my e-mail or a answering machine when I call. Plus, the salesman (O.J.) knew less about the Titan platform than I did. I understand they may not be located in the best part of town, but some of us come from all over the place to shop for vehicles. Now I see why they have to spam people with apparently fraudulent offers to make them come in because I honestly think you would be better off with the crooks at the shady buy here pay here places down the street. Avoid this place at all cost. More

excellent customer service and staff explained the level of importance of the additional services needed.......My son really enjoy the play area for kids and t customer service and staff explained the level of importance of the additional services needed.......My son really enjoy the play area for kids and the complimentary popcorn More

The great experience I had at Westside Nissan Troy helped me get into another vehicle like I wanted and I just wanted to let him know he is greatly appreciated and you need more salemans like him Troy helped me get into another vehicle like I wanted and I just wanted to let him know he is greatly appreciated and you need more salemans like him he helps get the job done Thank you( Troy ) Westside Nissan. More

Customer Service I would like to thank Mr. Andre Stroman for his professionalism and kindness during this process. He is a very pleasant and knowledgeable young man. I would like to thank Mr. Andre Stroman for his professionalism and kindness during this process. He is a very pleasant and knowledgeable young man. More

Awesome Dealership Brought my 2017 Niassan Altima to get my oil changed. Friendly and speedy service. Would recommend to all my friends and family. Will continue to brin Brought my 2017 Niassan Altima to get my oil changed. Friendly and speedy service. Would recommend to all my friends and family. Will continue to bring my car to this dealership. Would purchase a car from this dealership also, if the occasion arose. More