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Davis-Moore Chrysler Dodge Jeep RAM FIAT
Wichita, KS
485 Reviews
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Showing 485 reviews
July 02, 2015
Terrible Customer Service Made appointment around June 24th, was told to bring vehicle in at 10:30am on July 1st and it would take about an hour if we wanted to wait on it. We Made appointment around June 24th, was told to bring vehicle in at 10:30am on July 1st and it would take about an hour if we wanted to wait on it. We decided to drop it off at 8:00am to give them more time. I finally called at 3:05pm as I had no call from DM. When I spoke to the service advisor he said they had not worked on it yet. I asked what the appointment was for at 10:30 and was told the appointment I made a week prior was to just speak to the service advisor, not to work on the vehicle. A week just to speak to an advisor? His response, we just that busy and that’s the way we do things around here. They didn’t know if they would even get to my vehicle. I arrived at 5:00pm and sat in the lounge area to wait for the vehicle and of course the vehicle was ready about 5:50pm when I checked on it, but the WO says it was ready at 5:16pm, what a surprise it was just released at 5:50pm. Of course, noting fixed. Also provided my contact information when I dropped it off, WO is not even in my name, but my wife and son’s name. They have no concept of what customer service is. I have several Davis Moore vehicles that will get service at other dealerships after this experience. More
by NewJeepster
Employees Worked With
James LaFountain, Chris Lies
June 10, 2015
Wonderful IC was incredibly professional and made my car buying experience enjoyable. He made sure I received a great rate for the right vehicle for me. IC was incredibly professional and made my car buying experience enjoyable. He made sure I received a great rate for the right vehicle for me. More
by jstcole80
June 05, 2015
2012 RAM Engine Knock My 2012 Dodge RAM 1500 recently acquired an loud knock coming from the engine area. Bob, my Service Advisor, took care of what turned out to be a ser My 2012 Dodge RAM 1500 recently acquired an loud knock coming from the engine area. Bob, my Service Advisor, took care of what turned out to be a serious engine repair. I appreciated Bob's explanation of the problem and his periodic updates on the repair status. I especially appreciated Bob's honesty following a minor hiccup during the repair process. Davis-Moore RAM did me fair and square on getting this major repair resolved. More
by Tailspin
Employees Worked With
Bob Garrison
May 14, 2015
Above and Beyond I went in for an oil change and they identified for me other work that needed to be done and even made time to get the work done today instead of me h I went in for an oil change and they identified for me other work that needed to be done and even made time to get the work done today instead of me having to come back on another day. They called thinking there was additional work they needed to do but after I gave my approval to do the additional work, they looked into it a little deeper and did not do the work because they felt like it would still work for me at least until my next oil change. Not only did they do all of the defined work on my car, they also washed the outside of the car, vacuumed the inside of the car, and buffed out some paint on my front bumper where I had scrapped my car on my garage frame. They are always very pleasant and helpful. I have had my car for 16 years and I have always brought it to Davis-Moore for service. More
by JeepFan
Employees Worked With
Tim Engle
May 07, 2015
Great experience all around I loath car dealerships and buying cars, so I was ready to spend half a day bickering with someone and their imaginary manager to get into a new vehic I loath car dealerships and buying cars, so I was ready to spend half a day bickering with someone and their imaginary manager to get into a new vehicle. What happened was as far from that as possible. Jason Bass and I.C. Collins were a pleasure to deal with. I.C. had our financing laid out in easy to understand terms, all options we had, and was truthful in our dealings. Not once did he have to "check with a manager". Jason helped my wife with setting up several of the things in our new vehicle, and showing her how things worked. After all was said and done, we drove off in a new vehicle we love, with a payment that is actually lower overall, and don't feel like we were bled for every dime we had. It was a pleasure working with these two, and you have my business in the future. Thank You!!!! More
by drthompson75
Employees Worked With
Jayson Bass, IC Collins
April 27, 2015
Fast and Friendly Service I scheduled my 1997 Jeep Grand Cherokee for factory recall work. The labor was estimated to take approximately 2 hours in length. Davis Moore actually I scheduled my 1997 Jeep Grand Cherokee for factory recall work. The labor was estimated to take approximately 2 hours in length. Davis Moore actually finished the job in 48 minutes. Everything looked great. Davis Moore has a very nice, modern facility with a comfortable lounge for waiting customers. I am happy both with my vehicle and the customer experience. More
by bhr2015
Employees Worked With
Tim Engle
April 27, 2015
Service Fast, friendly customer service, highly recommend. Excellent faciality clean and all employee's were very friendly and had excellent knowledge of the Fast, friendly customer service, highly recommend. Excellent faciality clean and all employee's were very friendly and had excellent knowledge of the product. Thank you More
by gladfelter, Dennis F
Employees Worked With
Bob Garrison
March 14, 2015
Not a good experience. Will not return. I had an appointment scheduled for 7 am on 3/14/2015. I dropped off my car the evening prior (3/13) around 5 pm. When I returned at noon on the 14th t I had an appointment scheduled for 7 am on 3/14/2015. I dropped off my car the evening prior (3/13) around 5 pm. When I returned at noon on the 14th the service had not even been started. This was for a simple transmission fluid change. Why bother scheduling appointments? More
by Jdp
Employees Worked With
Name unknown
March 05, 2015
Avoid this dealership Recently retired back to Wichita & have had 2 experiences with davis moore service & terrance a service advisor. Both experiences terrible, lied to re Recently retired back to Wichita & have had 2 experiences with davis moore service & terrance a service advisor. Both experiences terrible, lied to repeatedly, repeated attempts to rip off, terrible attitude by terrance as other reviewers have noted. 1st time was the recall of the dangerous airbag that has been all over the national news, injuring or killing people. When called to replace told my vin# not on recall. After receiving another letter notification from Chrysler that my car was at risk & on recall, called again but again told not on recall. Called Chrysler, they said definetly on recall, so I called dealer back & told did not have part and don't know part will ever be available. So called Chrysler Corp. again & told the dealership does have part in stock. Called dealer and told ok will schedule appt. but have to order part and it will be weeks. Called Chrysler Corp. who called dealer telling them, "you have part in stock, replace the air bag". When went in told it would tear up my whole dash & would cost $$ not covered under recall. Chrysler Corp. says airbag in steering wheel, dash is not touched and there is no charge for recall replacement. Dealership finally replaced grudgingly. 2nd experience, Worse with Terrance. A simple plastic splash shield under motor that takes 30 minutes to install and I had confirmed the part cost $80 & $50 to install. When I got there, they had to do a diagnostic? Then came back with a price of $380., To summarize: Terrance when asked to explain gave me repeated false prices for parts &/or parts not needed & falsely telling me the front splash shield could not be replaced alone. The parts department verified all the parts prices he was giving me were not correct, usually double, I asked terrance to let me deal with another advisor, he refused this or to let me talk to the service mgr...I called back and left several messages to the service mgr., Chris who never called. I just cut my losses & picked up the car and took it to the Chrysler dealership on the west side. They replaced it & I was back out in 40 minutes for $137 vs the $380+ quoted by terrance. They also did not demand a diagnostic cost to replace the obvious missing part nor did they attempt to use the fear tactics Terrance used, Other reviews I read, many sound like shills rather than honest reviews. I will quote two reviews I read that were spot on to what I experienced: "Maybe your service department needs a lesson on how to fix things and not just how rip people off". ""They will cheat you every single time they get a chance" And to top it all off, while I was writing this review a letter from Davis Moore came requesting I come in to take advantage of their incinitives to their valued customer to trade or sell my car. More
by ryanbox45@gmail.com
Employees Worked With
Terrance
March 05, 2015
service After getting the last experience taken care of I was suppose to get a credit on my next services. My husband took my car in and did not get the credi After getting the last experience taken care of I was suppose to get a credit on my next services. My husband took my car in and did not get the credit I was told I would get. I had to call them after everything to get the credit. I got a check sent to me and problem solved but wasn't happy that the service guy had told my husband that there was no credit and had to pay for everything. I will still buy cars but wi l not get services done there anymore. I had way to much hassle and still really expensive for an oil change. I would recommend someone to buy a car but not for services More
by 27kansas
Employees Worked With
unknown/dodge ram quick service
