Davis-Moore Chrysler Dodge Jeep RAM FIAT

Great Place to Buy a Car I recently purchased a used car from Davis Moore, and I had the best car-buying experience I've ever had. My old car gave out on me suddenly, so I was I recently purchased a used car from Davis Moore, and I had the best car-buying experience I've ever had. My old car gave out on me suddenly, so I was unexpectedly in the market and needed something fast. My dealer, James Schmeidler was professional, nice, and gave us a GREAT deal on my new Santa Fe. Satya was our finance guy, and he was fantastic and made the whole process as smooth as possible. I am fresh out of college and have only ever paid cash for cars, so this was the first loan I've ever had to take out, and both of the guys worked with me on keeping my payments where I needed them to be and finding me the best deal from a bank. They walked me through the process and made me feel like I was making a smart decision. I never once felt hassled or bombarded the way other dealerships have made me feel, and I felt fully informed about the car I chose to buy. I would highly recommend this place...the people seem honest and trustworthy, and the whole experience just felt right. More

Great dealership and great customer service My salesperson, Aaron Mursch was really great. His attention to detail and the fact that he stayed in touch with me almost on a daily basis on my car My salesperson, Aaron Mursch was really great. His attention to detail and the fact that he stayed in touch with me almost on a daily basis on my car's status was very helpful. I would recommend Aaron to anyone looking for a vehicle. He did a great job with the purchase and he really takes care of his customers. I actually drove from Kansas City area to work with him on my 4C purchase. The dealership was clean and well maintained. The entire staff was nice and helpful. As I went into financing, Satya was very helpful and gave me recommendations on financing options and was very friendly. The entire process from initial contact to the final delivery of the vehicle was a seamless process. I cannot state enough that Aaron Mursch is a valuable asset to the Davis-Moore team and I look forward to doing business with Aaron again. More

Horrible Service, Jeep, Scheduled Appointment I was told it would take 48 hours to complete an 8.5 hour job, no worries 7 days later it was completed. I called Monday(3 days late) and left a voice I was told it would take 48 hours to complete an 8.5 hour job, no worries 7 days later it was completed. I called Monday(3 days late) and left a voicemail with service rep and heard nothing back after an hour and a half I called back and was told I could leave a voicemail and said no I will wait to speak with him directly. He informed me he still needed to check with the tech working on the jeep as he was unsure of it's status but believed the part's weren't on hand why schedule an appointment if your not going to have everything available. This same service rep told my wife I was a liar when she had brought the jeep in to see why the light was on again. I was driving the jeep in June and had a check engine light come on I pulled into the shop and I think it was Terrance who assisted me and was able to tell us that the satellite radio package was out dated and how to get it fixed. Less than a month my wife went in because the check engine light kept going off and on and talked to James who told her they would never do something like that there and your husband doesn't know their codes and was wrong. Needless to say when I went in to the shop because the light was on permanently as well as change oil light that they would do the oil change and diagnose the problem. Oil was not changed since the problem was a cylinder but I was charged for the oil we noticed the next day and had the oil change credit fixed not a big deal accidents happen but a bit frustrated. Scheduled the appointment to be done in 2 weeks as they needed to order the parts understandable not all parts are on hand. However when you make an appointment and told 48 hours after 72 hours a Courtesy call would have been nice I read the sheet and on there it had promised on 7 Aug that was never discussed otherwise it would be a different story and I would have made other arrangements for a vehicle. If it's possible to change my prepurchase oil changes to another dealer I would love that opportunity as I will not recommend Davis-Moore Service Department to my worst enemy. This is not my first Jeep but my fourth one it is also my worst experience in customer service. More

Go elsewhere I took in my Car 1999 Old Intrigue for some minor repairs. The repairs were scheduled to take 2 days. Parts didn't get ordered. Then the wrong parts g I took in my Car 1999 Old Intrigue for some minor repairs. The repairs were scheduled to take 2 days. Parts didn't get ordered. Then the wrong parts got ordered. 9 days after taking the car in (and 7 days after it was supposed to be done) it was finally completed. What did I get for my trouble? $50 off of a $1,700 bill. I won't ever have my car worked on by them ever again. I won't buy a car from them and I will recommend that anyone looking for a car go anyplace but there. How are they still in business? More

Horrible Customer Service Known transmission issue and no resolution yet. Keep getting the run around. Vehicle barely has 4300 miles and this is the second time taking it in to Known transmission issue and no resolution yet. Keep getting the run around. Vehicle barely has 4300 miles and this is the second time taking it in to be serviced for the same issue. As far as the customer service, it was horrible. When I was originally greeted, all I was told was "what can we do for you". I did not even know the name of the person assisiting me. When I expressed concern, there was no acknowledgement whatsover. When I came time to pick up my vehicle, he then became friendly and told me "not to kill him" on the survey. Being a Supervisor of a Call Center, my profession revolves around customer service. This is the complete opposite of what we teach and expect from our reps. I was treated very poorly and did not feel like a valued customer, eventhough I purchased a $30,000 vehicle. Update: After 3 visits and updates being performed, the Jeep is still much the same. Now I am being told that there is an update coming out in about 2 weeks, but may not correct the issue. Basically they are saying that I am making it a bigger deal than it is, since it is not preventing me from driving the vehicle and because it is not causing more damage. I test drove an identical vehicle (which was not doing what my vehicle is doing) but then again "nothing is wrong with it", but they can't explain why it's doing what it is doing. The transmission has started clicking 3 times again, when putting the vehicle into park and the service manager does not know why. This is because he was "unaware" of that issue happening with my vehicle, even though It has done that 2 out of the 3 times it has been taken in and the service department has been made aware of this. They are attempting to say the issues I am having is "normal" and that switching the transmission would not help. More

Horrible Customer Service Their service department is in need of a lesson on customer service. I had an appointment last week that they cancelled on me after I had already bega Their service department is in need of a lesson on customer service. I had an appointment last week that they cancelled on me after I had already began my 1.5 hour drive for my appointment "because they were too busy". They rescheduled me for tomorrow morning at 9am and at 8 pm tonight, they call to tell me they need to reschedule because "even if i showed up they won't have time to see me". THEY scheduled my appointment. How can they be too busy at 9am on the day they scheduled me for a week in advance? And they never once apologized for any inconvenience. More

Great Purchase Experience After doing a lot of online research I contacted Davis-Moore though internet sales. I made initial contact with one of the internet sales associates After doing a lot of online research I contacted Davis-Moore though internet sales. I made initial contact with one of the internet sales associates who placed me in the hands of Jayson Bass. Jayson did a nice job showing me the vehicle I was interested in, along with discussing the specific features of the vehicle I was looking at. The negotiation process went smoothly and I never felt pressured by Jayson. I'd recommend him for sure. Mark More

Terrance Hill Took my 09 ram in for an air conditioner problem I dealt with Terence Hill he is probably the best service writer I've ever dealt with great guy!! th Took my 09 ram in for an air conditioner problem I dealt with Terence Hill he is probably the best service writer I've ever dealt with great guy!! the bill would've been close to $1300 when I picked it up he told me that there was a factory recall and it cost me $0, he called me twice a day to inform me if the progress of my truck Most professional service writer I have ever dealt with . He will be the only writer I deal with anymore .I don't know how muck $ he makes but he needs a raise!!!!! THANK YOU Terrance More

Damaged vehicle returned, given misinformation throughout. I came in from out of town to fix a recall problem. I was told with no uncertainty the work would be finished before the close of business that day; s I came in from out of town to fix a recall problem. I was told with no uncertainty the work would be finished before the close of business that day; so I waited several hours. Upon returning, I was informed that the vehicle doors had to be removed and gutted and I would have to return the following day. This was an annoyance, but things happen. When I returned the next day after pulling my jeep from the garage I noticed a 4 inch crack in my front windshield that started directly where the mirror would have hit the windshield during the door removal. I immediately called the service department, pulled to the side of the road, and sent pictures of the damage. I was told a supervisor would contact me on Monday, as it was the weekend. Monday came and went with no attempt for me to be contacted. I contacted the dealership again, and was finally contacted by a member of management Tuesday afternoon. He of course told me that it was impossible for them to have caused the damage, because they did not remove or do major work to the doors. I informed him this was the exact opposite information from what I recieved when the original work was completed late. I was given no real response to that. I was told that high heat caused the damage. It was a rainy overcast day. Bottom line, car went in u damaged, came back damaged. So I called to give them the opportunity to do the right thing, expecting to be told I could eat it; and I got told to eat it. Not shocked. The people in the actual shop were friendly, so I guess that's something. More