Davis-Moore Chevrolet

Wow.....best experience ever...My sales person Steve was the most professional person I have dealt with when buying a car. Helpful....nice.....and not pushy. I have bought many cars in my life and dealt w the most professional person I have dealt with when buying a car. Helpful....nice.....and not pushy. I have bought many cars in my life and dealt with many dealers but I would have to say that my family and I will be Steve Novacek customers for life. More

My husband and I went in looking for a small mid-sized vehicle that could accommodate our growing family we had also purchased from Davis-Moore Chevrolet before. We needed a replacement vehicle for our vehicle that could accommodate our growing family we had also purchased from Davis-Moore Chevrolet before. We needed a replacement vehicle for our poor little Escort that had seen better days and was unreliable. We were looking for a SUV with at least a 3rd row and electrical windows and locks. When we headed to the dealership we already had a few cars in mind to look at and had called ahead and spoke to David who stated he would have the vehicle there for us to try because it was on another Davis-Moore lot. When we arrived we were introduced to Chris who got us in to test drive a few options they had. None really seemed to fit at first and most other things seemed out of our price range. However Chris took the time to drive us over to another Davis-Moore lot to look at some Dodge Journeys that they had that had been marked down due to recent hail damage. I believe the second one I sat down in was the one we ended up with. Sure it had a couple dents here and there but nothing that wasn't fixable. Chris asked if we wanted to test drive it back to the other lot and we said sure. By the time we got back to the lot we were sold. We had every intention of not buying anything that day but given the great mileage (23,000) the year (2011) and all the bells and whistles plus the price we decided we couldn't pass it up. Oh and they also offered to fix the damage obviously at a higher price but if not they would take money off. We decided the damage wasn't that important to us. Anyway they got us an amazing deal and at the affordable payment we needed it at. It was definitely a great experience. More

We, me and my wife, knew what we wanted and we had agreed on a maximum amount to spend. We were not counting on finding what we wanted right away, and were willing to walk away if the deal was not right for on a maximum amount to spend. We were not counting on finding what we wanted right away, and were willing to walk away if the deal was not right for us. We told the sales staff what we were looking for and they showed us several vehicles that were similar to what we wanted. Once we decided to deal on the one we wanted everything went well after a bit of haggling. The real bad experience came once we had made the deal and signed the papers with the sales staff. They told us we had to go deal with their finance guy to pay, even though we were writing a check and paying in full right then. After we were left waiting on him for over 30 minutes, while he was in his glass office clearly not busy with anyone else, I finally went over and knocked on his door and asked him if we could "get this show on the road", to which he replied "I've been waiting on you". He then brought us into his office and proceeded to try to convince us to finance the vehicle we were buying rather than writing a check using cash we already have. After about 15 minutes of that conversation going in circles he then began to full blown, outright argue with me that it would be "smarter" to save the cash we were about to spend and just finance. We then reminded him that we were only in his office to write him the check and told him "we are done, are we writing a check or are we leaving?" He then moved on to trying to sell his additional warranty packs burning up another 15 minutes. He finally gave us the total balance and accepted our check only after my wife rather loudly said "STOP, I'm writing the check NOW, how much does it need to be. We finally got our keys and and got to leave. I would have rated the customer service better, but the salesman would have had to buy my family dinner to make up for that finance guys poor and very unproffesional behavior. More