Davis Chevrolet

Two Different Types of Customer Service I will start by saying that Davis Chevy's Customer Service on the front end of the relationship of purchasing a car meets and exceeds the type of cust I will start by saying that Davis Chevy's Customer Service on the front end of the relationship of purchasing a car meets and exceeds the type of customer service you would expect. On the back end when you take your car in to the service department you do a complete 180. So in regards to the question of would I recommend this dealer, I would say yes for Sales; no for Service. Thankfully I've only had to use service three times since I bought this vehicle. Twice for oil changes, and once for a state inspection. They get you to come back to the service department after you buy the vehicle by giving you special customer pricing, plus I'm a loyal GM Customer, so I'm going to support GM. . For my two oil changes I went in on Saturday's and I knew I was going to have to wait, but I was prepared for it, didn't have anything else to do. I will say the waits that I have had at this dealership are not my typically experience at other dealerships with my last vehicle. For my state inspection I made an appointment on a Monday for that Friday, because I wasn't able to get in on the weekend, so I planned ahead and scheduled an appointment. I thought with the appointment I would be the next person in a bay but come to find out that's not the case. Thinking I would be able to get in and out of there at lunch was stupid on my part. It took them two hours to have the inspection completed . Don't get me wrong I could have gotten it done at any corner shop, but I'm a loyal GM customer I support GM. My thinking on this also was they have been the only ones to touch the vehicle, that's the way I want to keep it. If something's wrong it's still under warranty, they are going to fix it. So I'm not one to sit quietly back so I speak up when the wait has gotten ridiculous, (should of spoke up sooner) and the response is oh it's ready, we will get you going right away. (Get the pissed off customer out of here fast, so other customers don't see or hear her). So the next steps to me speaking up are as follows: 1. Submitting an e-mail via their website, their response let us sell you a new vehicle, they don't even take time to read the e-mail they receive they just try to sell you another one. 2. Left a voice mail for Matt Davis (who was on vacation at the time), never received a call back. I waited three days from the date he was supposed to return according to his voice mail, before I proceed with #4. (So disappointed in you Matt, when we saw you on the sales floor while we were buying the car, you looked so much more involved with your customer's happiness). 3. In the meantime I received a survey via e-mail from the dealership asking how they did, answered honestly, the automatic response was someone will be contacting you, but in the mean time please feel free to tell GM how we did when you receive the corporate survey. (I think they were trying to make sure the corporate survey's only went to people who had a positive response). Never heard back from them. 4. Had a nice little chat with GM Dealer Relations (Corporate) letting them know my experience, they forwarded my info to Tom Pearson's, and I did get a call back within an hour. But it was more of a call to say hey I called you, I listened to what you had to say, I did what was expected of me. Sorry Tom that's not how the conversation should have gone down. Don't blame it on recalls or this or that. I've had my vehicle serviced before recalls and received similar levels of customer service. (You knew four days in advance you were going to have a customer in for this type of appointment, you should have been staffed appropriately.) At this point in time I've left it with #4 in dealing with Davis. I'm waiting for GM Dealer Relations to call me back to follow up on this situation and I'll tell them how I feel with the way Tom handled it. Trust me Davis, I'm not going to let this rest until I feel this situation has been addressed appropriately, to not even care about my experience is bad business on your end. More

My Chevy truck does not start sometimes so I took it to Davis Chevrolet to have it repaired. After checking my truck in Mark explained to me they charge $118.00 to look at the truck and then they charge $ Davis Chevrolet to have it repaired. After checking my truck in Mark explained to me they charge $118.00 to look at the truck and then they charge $10.00 for shop supplies that will be needed to look at my truck. Afraid of getting stranded I left my truck with them. A few hours later Mark called and told me that they were stumped and couldn't do anything about the starting problem. I asked him to replace with windshield washer container and I would come get my truck. Total bill, $328.00! And my truck is stuck in the drive way with a very clean windshield. More

I had visited once, and then conversed via emails and telephones. On 5/15/2013, the salesman called me and offered me a deal. I asked him to confirm the details via email, which he did. When I showed telephones. On 5/15/2013, the salesman called me and offered me a deal. I asked him to confirm the details via email, which he did. When I showed up to actually purchase the vehicle, the sales person told me there had been a mistake and I would have to $750 more. When I refused, he offered to split the difference. I again refused, and he then agreed to honor the original deal. The first time he wrote it up, he added an additional $270 to the bottom line. When I pointed out the mistake, he "apologized for the mistake", and went back (again) to the original offer. These people are not honest, and I would not recommend them. I eventually did purchase the vehicle, and for the originally offered price, but they SILL owe me the 2nd set of keys. More

OOO yeah let me tell you how they took care of me!!!! OOO yeah let me tell you how they took care of me!!!! I spent a week getting to gather financing for the 05 king ranch they have. I have an email OOO yeah let me tell you how they took care of me!!!! I spent a week getting to gather financing for the 05 king ranch they have. I have an email from Jamie stating that they would give me $5000 for my truck. I get everything done that I need to to make this happen. I rented a trailer for $145. Took off of work. Spent about $250 in gas. Did ALL this to drive up there and have them screw me!! They offered me $3000 for the truck. Obviously I was pretty PO'd. I was already approved for the loan on the truck. Bank already had the Vin number and everything was ready to go. All they had to do to make the sale was give me what they had told me. That's how they took care of me!!! I wasted my money and my time for nothing!!! Thanks Davis Chevrolet!!! Thanks Jamie!! thanks Used car Manager!! I will make sure never to do business with you guys and make sure everyone I know never does either!! More