Davis Chevrolet

Customers are not a priority only worried about $ After coming from another state to buy a 2015 Tahoe . The dealership employee who changed the grille on the Tahoe scratched and had gashes on my front After coming from another state to buy a 2015 Tahoe . The dealership employee who changed the grille on the Tahoe scratched and had gashes on my front bumber, driver's side handle and piece below the bumper. I was told by the salesperson to get estimates from my local body shop and dealers to have the damaged fixed. After getting two estimates the damages totaled over $700 dollars. The sales managers of new car sales decided to try to force me to put over 600 miles on my new Tahoe and drive 6 plus hours to get it done at their dealership, I was told them having to pay someone else to do it "cut into their profit" I explained numerous times that because of a medical condition it was impossible to drive back to Houston. Due to the fact that I lived out of state to pay for the damages that one of their employees did on my new vehicle. I thought because I had spent so much money and hoped that they put the needs of their customer first before greed over profit they would agree to having the damages repaired at my local dealer\body shop but the refused. Then after days of going back and forth they agreed to ONLY pay $300 instead of the $700 and didn't care that I would of had to pay the remainder of the cost out of my own pocket ! They damage my new Tahoe and want me to pay ...how's that for being concerned with customer satisfaction! More

avoid this dealership go anywhere else Went in for a 2015 Chevy Volt. Steve was very nice at first over the phone and the test drive until we got to his desk. I had done all my research and Went in for a 2015 Chevy Volt. Steve was very nice at first over the phone and the test drive until we got to his desk. I had done all my research and knew what all the costs would be based on hundreds of current volt owners and numbers provided directly by Chevy. Steve started bringing in additional fees, charges and prices that were outrageous after we got to his desk. After going back and forth discussing the origin of all these extra costs and numbers that didn't match with advertised prices or chevy's website he brought in his manager to "clarify things". His manager QUICKLY killed off any remaining possibility of closing a deal. He was extremely rude and condescending towards myself and my girlfriend. I absolutely will not purchase a vehicle from this dealership and because of this horrid experience it has left a bad taste in my mouth with Chevy. I will strongly advise any friends or family to stay far away as well. I hope everyone reading this heeds my warning and that of others, stay far far away from Davis Chevrolet. Go absolutely anywhere else! More

Two Different Types of Customer Service I will start by saying that Davis Chevy's Customer Service on the front end of the relationship of purchasing a car meets and exceeds the type of cust I will start by saying that Davis Chevy's Customer Service on the front end of the relationship of purchasing a car meets and exceeds the type of customer service you would expect. On the back end when you take your car in to the service department you do a complete 180. So in regards to the question of would I recommend this dealer, I would say yes for Sales; no for Service. Thankfully I've only had to use service three times since I bought this vehicle. Twice for oil changes, and once for a state inspection. They get you to come back to the service department after you buy the vehicle by giving you special customer pricing, plus I'm a loyal GM Customer, so I'm going to support GM. . For my two oil changes I went in on Saturday's and I knew I was going to have to wait, but I was prepared for it, didn't have anything else to do. I will say the waits that I have had at this dealership are not my typically experience at other dealerships with my last vehicle. For my state inspection I made an appointment on a Monday for that Friday, because I wasn't able to get in on the weekend, so I planned ahead and scheduled an appointment. I thought with the appointment I would be the next person in a bay but come to find out that's not the case. Thinking I would be able to get in and out of there at lunch was stupid on my part. It took them two hours to have the inspection completed . Don't get me wrong I could have gotten it done at any corner shop, but I'm a loyal GM customer I support GM. My thinking on this also was they have been the only ones to touch the vehicle, that's the way I want to keep it. If something's wrong it's still under warranty, they are going to fix it. So I'm not one to sit quietly back so I speak up when the wait has gotten ridiculous, (should of spoke up sooner) and the response is oh it's ready, we will get you going right away. (Get the pissed off customer out of here fast, so other customers don't see or hear her). So the next steps to me speaking up are as follows: 1. Submitting an e-mail via their website, their response let us sell you a new vehicle, they don't even take time to read the e-mail they receive they just try to sell you another one. 2. Left a voice mail for Matt Davis (who was on vacation at the time), never received a call back. I waited three days from the date he was supposed to return according to his voice mail, before I proceed with #4. (So disappointed in you Matt, when we saw you on the sales floor while we were buying the car, you looked so much more involved with your customer's happiness). 3. In the meantime I received a survey via e-mail from the dealership asking how they did, answered honestly, the automatic response was someone will be contacting you, but in the mean time please feel free to tell GM how we did when you receive the corporate survey. (I think they were trying to make sure the corporate survey's only went to people who had a positive response). Never heard back from them. 4. Had a nice little chat with GM Dealer Relations (Corporate) letting them know my experience, they forwarded my info to Tom Pearson's, and I did get a call back within an hour. But it was more of a call to say hey I called you, I listened to what you had to say, I did what was expected of me. Sorry Tom that's not how the conversation should have gone down. Don't blame it on recalls or this or that. I've had my vehicle serviced before recalls and received similar levels of customer service. (You knew four days in advance you were going to have a customer in for this type of appointment, you should have been staffed appropriately.) At this point in time I've left it with #4 in dealing with Davis. I'm waiting for GM Dealer Relations to call me back to follow up on this situation and I'll tell them how I feel with the way Tom handled it. Trust me Davis, I'm not going to let this rest until I feel this situation has been addressed appropriately, to not even care about my experience is bad business on your end. More