Davis Acura

Service representatives were both very helpful. Car was done is estimated time. Requested work was completed. Car was done is estimated time. Requested work was completed. More

I brought my car in for a problem starting. They could not get it to replicate the issue so they claimed, and after a week asked me to pick up my car. The very next day I was stuck at 39th & They could not get it to replicate the issue so they claimed, and after a week asked me to pick up my car. The very next day I was stuck at 39th & Walnut St in Philadelphia having to repeatedly push to start my car until it started. I sent a video to the service writer, was told he was waiting for his manager to get back to him and that he would get back to me. Nobody got back to me yet! Since then, I have had numerous occasions of driving, parking, then getting back in to have my car not start up and need multiple attempts to start. This is not ideal since I am a realtor and take clients to multiple showings and my car is not reliable. I also work in two major university hospitals in not so great areas of the city and need a car that starts right up. I spoke with a mechanic elsewhere about my issue and he is pretty confident it is a dead spot in the starter and the starter just needs to get beyond the dead spot to start and that would explain why sometimes it doesn't start up right up but eventually does after multiple attempts, and that the starter should be replaced. This is not the first time I have taken my car to Davis for an issue and had to return multiple times for them to be able to diagnose and fix the problem. This is the main reason I do not chose Davis' service center. Also, I understand that warranty jobs don't make the shop the money that cash services do, but they are part of the job and customers under warranty shouldn't feel less important or brushed off, and that is exactly how I am treated when my cars are under warranty. I do love acuras and the certified pre owned program but I do not like Davis at all. When I was shopping for my car and came to Davis I was also not treated well, so I bought my car elsewhere. Davis definitely needs to do better. More

I think the dealership could have at least vacuumed out the car after spending $300 for a diagnostic the car after spending $300 for a diagnostic More

The staff were friendly and professional. The establishment was clean and comfortable, and there were snacks in the waiting area which I always appreciate 😀 The establishment was clean and comfortable, and there were snacks in the waiting area which I always appreciate 😀 More

Fast and accurate service. Found the issue and resolved it in less than an hour. Very courteous and professional. Found the issue and resolved it in less than an hour. Very courteous and professional. More

Great experience. Fast, courteous and thorough. Comfortable waiting area. Service advisor was very friendly. Easy to schedule appointment onl E. Fast, courteous and thorough. Comfortable waiting area. Service advisor was very friendly. Easy to schedule appointment onl E. More

My advisor is very helpful. He is very prompt and professional. I would like to keep him every time I need to have my car service He is very prompt and professional. I would like to keep him every time I need to have my car service More

I received excellent service! Thank you!! The men were very helpful and curteous! So, a great experiience!! Thank you!! The men were very helpful and curteous! So, a great experiience!! More

The service department was great Capil, Frances, Victor always listen to our concerns about the car and work with us. As well as polite. Sales team also was very friendly and courteous. always listen to our concerns about the car and work with us. As well as polite. Sales team also was very friendly and courteous. More

My service was excellent. My air conditioning problem has been resolved. Over my vehement opinion that I knew what should be done, Caphil, the more experienced service manag My air conditioning problem has been resolved. Over my vehement opinion that I knew what should be done, Caphil, the more experienced service manager and shop worker of 15 years indicated another less invasive solution. Of course, they were right and I was dead wrong! Saving me time and money in the end. Thanks to both of them things have been cool ever since! More