Davis Acura

Davis Acura is the worst dealership I have ever had the displeasure to work with. My complaint is attributed to the lack of integrity and dishonesty demonstrated to me by sales manager, Ed Riley. displeasure to work with. My complaint is attributed to the lack of integrity and dishonesty demonstrated to me by sales manager, Ed Riley. When I purchased my RDX in 2008 I had outstanding credit and the sales staff couldn’t have been more attentive. My lease was running out this February and I was hoping to purchase another RDX. I went to the dealership and immediately asked to speak with the sales manager. I met Mr. Riley and told him I had concerns with my credit and instead of wasting a salesperson’s time by negotiating a deal I would much rather know from the get-go if I was even eligible for a loan. Disclosing this information to Mr. Riley before price negotiations hurt my bargaining ability. But, I don’t believe in wasting anyone’s time. Mr. Riley ran my credit and told he would get back to me with his findings the next business day after speaking with his finance group. A few days went by and I never heard from. I decided to call him for an update. He said to stop by. When I did, Mr. Riley did not have an answer for me. He looked around for the credit report I first filled out but couldn’t find. He assumed it was “probably” torn up. This is personal information that should have been handled more professionally. I asked if it was worth the time to run the credit again if he thought my chances of approval was low. He was fairly confident he could get me approved. He ran my credit and promised to get back to me within a day or two. I waited a week and never heard back from him. I called again and he said he hadn’t been able to reach the ‘right people’ to discus my financing situation. He needed another day or two and this time would definitely get back to me with an answer. Over a week went by and I never heard back from him. Aside from feeling discouraged and disrespected by Mr. Riley, I also felt like I was not worthy to purchase a vehicle from Davis Acura. Feeling deceived, I contacted Mr. Glenn Davis, general manager, and told him of my experience. He agreed with me that the dealership mistreated me. He assured he wanted to do right by me. A little later that day Mr. Riley called me and asked why I was so disappointed with him. He said he wanted to work with me and would have an answer for me later that day. He did call back and said he was in the room with the ‘big boss.’ He said all I needed to do for the loan approval was to provide him with documentation that I was disputing a negative charge on my credit report. Once in hand, Mr. Riley expressed he was confident there was a good chance I could get financing approval that same day. After much effort I was able to produce this information. I faxed the documentation to the dealership and called an hour later to confirm it was received. I waited for days and never heard back from Mr. Riley. I called Mr. Riley to find out why I did not hear from him. He said he never received the paperwork. I don’t see how that is possible because the dealership confirmed it was received. He asked I fax it to him again. I resent the information and never heard back from Mr. Riley. No doubt all the positive reviews left by people on this board must have had excellent credit. There’s nothing shameful these days with having less than perfect credit. Everyone should be treated fairly and equally no matter what their credit situation is. It’s at the bank’s discretion to deny financing approval if the set guidelines are not met. However, it’s deceptive business practice if a dealership misrepresents and misleads a potential customer of their financing approval status. In the end, the dealership has a lot of pull with banks to approve or disprove someone for a loan. If Davis wanted to sell me a car they would have done so the first week that I walked in. I decided to write a letter to Mr. Glenn Davis to express my dissatisfaction with the dealership for treating a returning customer with such disregard and disrespect. I never heard back from Mr. Glenn Davis. More

Davis Acura was a great dealership to work with. I had originally gone to the acura dealership in Ardmore, PA which was not as friendly, I had to find a dealer, the dealer was not knowledgable, and they w originally gone to the acura dealership in Ardmore, PA which was not as friendly, I had to find a dealer, the dealer was not knowledgable, and they were not willing to negotiate price. When I went to Davis Acura it was a whole other experience and I was greeted when I walked in the door, and they were fair with price. The dealer was very knowledgable about the product and was extremely friendly and a pleasure to work with. I would highly recommend this dealership and dealer to others in the market for an Acura car. More

From the time I stepped from my car, I was greeted and treated very well. Dottie was very professional, helpful and extremely knowledgeable of her product. I was there for 4 1/2 hours and she answered al treated very well. Dottie was very professional, helpful and extremely knowledgeable of her product. I was there for 4 1/2 hours and she answered all quetions and provided all info with honesty and integity.She never rushed or pushed me for the sale. When I left with my "new to me" car, I was thrilled with my purchase. I would recommend Dottie to anyone in need of car. More

This being our first Acura and first car as a married couple, we are very happy! We would definitely recommend Davis Acura to others. The buying process went very quickly and our sales person, Greg , was couple, we are very happy! We would definitely recommend Davis Acura to others. The buying process went very quickly and our sales person, Greg , was great. There were no surprises when it came down to the sales agreement, and we left feeling like we got an excellent deal. More

From the moment we walked into Davis Acura we were treated as if we were family.We meet Joe Torpey who welcomed us to Davis Acura andhow he could help us today.We told him what we were looking for,a n treated as if we were family.We meet Joe Torpey who welcomed us to Davis Acura andhow he could help us today.We told him what we were looking for,a new rdx,silver with light gray interior and Joe with Ed Riley assisting found just what we were looking for.We ,then meet John Roach ,who set up our financing just the amount we was wanting to pay each month.We would not even consider any other dealership to buy our future cars from except one of Davis owned Dealerships More

I recently purchased a used vehicle from Davis Acura. The entire process was flawless. I was truly impressed at the organization and follow-up of the employees that I interacted with. Every aspect of my The entire process was flawless. I was truly impressed at the organization and follow-up of the employees that I interacted with. Every aspect of my purchase was explained to me in great detail to ensure that I was well informed during the entire process. The service was very profession and genuine. More

Joe greeted my father and me in a quick fashion. He then proceeded to provide such outstanding customer service, allowing us to test drive the vehicles, all while providing us with great knowledge on each o proceeded to provide such outstanding customer service, allowing us to test drive the vehicles, all while providing us with great knowledge on each of the cars. I recommend Joe to anyone looking to purchase a vehicle. Thanks Joe! More

I have prchased or leased three vehicles at the dealership. I am very happy with Sales staff and te service team as well. Overall the dealership is easy to do business with. They have made purchasi dealership. I am very happy with Sales staff and te service team as well. Overall the dealership is easy to do business with. They have made purchasing a vehicle a good experience. The service department has been very responsive whenever I have needed service. Each time I have gon eto the dealershipm in the ast 7 years y=they have been able to meet my needs for a new vehicle. More

I was treated very professionally by everyone and was very impressed how quickly the deal could be finalized thanks to Joe Torpy and the Davis Manager. The financial officer was also very competent in pr very impressed how quickly the deal could be finalized thanks to Joe Torpy and the Davis Manager. The financial officer was also very competent in processing the paper work for the new car loan! I was very pleased with everyone who expedited the sale. More

I was extremely satisfied after I purchased my new 2011 TL today. From the minute I contacted Glenn Davis, he bent over backwards to accommodate me in my search. We toured the new and used car lots, and TL today. From the minute I contacted Glenn Davis, he bent over backwards to accommodate me in my search. We toured the new and used car lots, and he gave me helpful pointers to help me narrow down my search. When I decided on the TL, I was given an excellent price on my trade (a 2007 350E benz), even with its dings and dents. I was relieved to learn of the relatively few problems with flat tires on the acuras as compared to my car (9 in 4 yrs) and readily purchased the roadside hazard warranty. Glenn then directed me to Rob Carcione, an extremely knowledgeable salesman who helped guide me through the process of more test driving, and purchasing my car. He took alot of time to help me set up my phone and show me the in and outs of the vehicle's navigation, phone, radio and controls. I was pleasantly surprised that there were no hidden costs or extra money layout that I did not know about. Mike helped me make some crucial warranty choices and handled all the financials quickly and efficiently. I put some down, and financed the rest (you can't be 0.9%!!!). The price was right, I felt like I should be giving them more money! I was pleasantly driving home my new car in two hours after all t's were crossed and i's were dotted. The folks that I didn't meet personally were also very pleasant and there was never a moment that I was waiting around idling. The dealership is clean and friendly, and people are fair and far from being pushy or annoying. The snacks and free popcorn were great for the kids. I would highly recommend Davis Acura to anyone looking for a new car, thanks again Glenn and company!! Sincerely, Jennifer Frabizzio MD More