David Wilson's Toyota of Las Vegas - Service Center

We were on a 4 week 5000 mile vacation and the 4Runner needed scheduled maintenance to keep the service agreement up to date. I called on Saturday afternoon to schedule service Monday morning. No problem needed scheduled maintenance to keep the service agreement up to date. I called on Saturday afternoon to schedule service Monday morning. No problem getting it in early. We were only planning one night in Vegas and needed to get away by mid day to get to Grand Canyon. Arrived at dealership as scheduled and met immediately by a service rep. Then sat down with Robert as he tried to get in contact with our service agreement company. This took some time but Robert was determined to make it work. I had discussed on the road service with my dealer before and they said if I had to pay for it they would work to get it reimbursed. Robert said he would get it to work like it is supposed to and there would be no cost out of my pocket. Well he did after several calls. After that we went to Fletcher Jones waiting area and WOW! What a nice place. They even have a small cafe there. If we are ever in need of service while in the Vegas area, this will be the go to dealer. Ron Denison, Texas More

I have used Fletcher Jones for service for several years and have never had a bad experience. I've grown to trust them to meet my car care needs. I have since purchased a second new car from them and foun and have never had a bad experience. I've grown to trust them to meet my car care needs. I have since purchased a second new car from them and found their Sales Department to be a good as their Service Department. I have and will continue to recommend them to others. More

I appreciate the very friendly and helpful service staff. They answer fully every service question that I ask, and then inquire if I have any other questions. They answer fully every service question that I ask, and then inquire if I have any other questions. More

Took my Sequoia in for a routine oil change. The staff did a great job all the way around. They ended up exceeding my expectations by washing the truck and steam cleaning the engine compartment at no cha did a great job all the way around. They ended up exceeding my expectations by washing the truck and steam cleaning the engine compartment at no charge. Well done... More

Drive into the service area and the service manager was there to meet me. I had an appt for 11AM and the service manager new my name and what I requested to have done for my Solara. I will return to F/J To there to meet me. I had an appt for 11AM and the service manager new my name and what I requested to have done for my Solara. I will return to F/J Toyota again, for great service. Thank you, R. Burreson More

I've been here 10 years and bought new cars from many different dealerships. This is the best service I've had from any of the dealerships and that's why I came back to buy a 2nd one. Billy Ayling different dealerships. This is the best service I've had from any of the dealerships and that's why I came back to buy a 2nd one. Billy Ayling in the service department is very good, helpful, and polite. He gives Toyota a good name. More

ALWAYS RECIEVE SUCH GREAT CUSTOMER SERVICE ESPECIALLY FROM SERVICE ADVISER CHAD JULIUS AND ROBERT ZIMMER. THEY BOTH ALWAYS EXUDE TERRIFIC CUSTOMER SERVICE & PROFESSIONALISM, WHEN I HAVE AN APPOINTMENT FO FROM SERVICE ADVISER CHAD JULIUS AND ROBERT ZIMMER. THEY BOTH ALWAYS EXUDE TERRIFIC CUSTOMER SERVICE & PROFESSIONALISM, WHEN I HAVE AN APPOINTMENT FOR SERVICE AT FLETCHER JONES TOYOTA. More

Don & Bill always make me feel special like I am the only customer they have which of course isn't the case as I can see they are really busy. They make sure I get home if it is going to take awhile, & picke customer they have which of course isn't the case as I can see they are really busy. They make sure I get home if it is going to take awhile, & picked up when they are done. I won't go anywhere else. More

I was very concerned with the dealer that we bought the car(s) from - Findlay Toyota of Henderson. Their service, on more than one occasion was extremely poor. I looked for another dealership and found F car(s) from - Findlay Toyota of Henderson. Their service, on more than one occasion was extremely poor. I looked for another dealership and found Fletcher Jones Toyota. I called the dealership, and was pleasantly surprised when an actual person answered the call. I scheduled a maintenance appointment. When I arrived, I was greeted with an extremely service adviser. After receiving the service, the service adviser, brought me my paperwork and took the time to describe the total condition of my car. The other dealership service advisers I became in contact with never provided me with this service. I would recommend Fletcher Jones Toyota to anyone. It was a pleasure doing business with Fletcher Jones Toyota. A. D. Llorente More

Awesome service! Made my appointment by phone, came it at the right time for my 30k service, was told about and hour, 30 minutes later, my car is done, clean and ready to go! The service waiting area is quit the right time for my 30k service, was told about and hour, 30 minutes later, my car is done, clean and ready to go! The service waiting area is quite clean and comfortable. The coffee is hot (and free), and theres a place to keep my kid entertained while we wait! Will always come back here for service and for my next car. More