David Wilson's Toyota of Las Vegas - Service Center

UPON MY ARRIVAL ON 02/27/12 @ APPROXIMATELY 4:45PM, CONTACT WAS MADE WITH MR. MEL BEATTY (FLETCHER JONES TOYOTA COLLISION ESTIMATOR). I HAD A SMALL PROBLEM/SITUATION INVOLVING MY 2011 TOYOTA MATRIX CONTACT WAS MADE WITH MR. MEL BEATTY (FLETCHER JONES TOYOTA COLLISION ESTIMATOR). I HAD A SMALL PROBLEM/SITUATION INVOLVING MY 2011 TOYOTA MATRIX AWD. MR.MEL BEATTY WAS VERY VERY PROFESSIONAL, INTUITIVE, INTELLIGENT, AND VERY VERY EXPERIENCED IN ASSISTING ME WITH MY SMALL VEHICLE PROBLEM. HE NEVERTHELESS HELPED ME SOLVE MY MINOR PROBLEM. THIS INDIVIDUAL OBVIOUSLY BELONGS WITH THE FAMILY OF FLETCHER JONES TOYOTA/SCION PERSONNEL. MR.MEL BEATTY IS DEFINITELY AN ASSET WITHIN THE FLETCHER JONES TOYOTA COLLISION CENTER STAFF. FLETCHER JONES NEEDS TO PROMOTE THIS GENTLEMAN AS SOON AS POSSIBLE FOR HIS PROFESSIONALISM, COURTEOUSNESS, EFFICIENCY AND TECHNICAL SKILLS. More

Billy Chang in service has provided me with the best service I have ever received from a dealershnip. I have had a few issues with my truck and have had the peace of mind to know it was going to be take service I have ever received from a dealershnip. I have had a few issues with my truck and have had the peace of mind to know it was going to be taken care of. More

Billy Chang is a very good service adviser. I have an outstanding experience with Billy. I recommend him to anyone who wants an honest and very good service adviser. A+ for Billy! outstanding experience with Billy. I recommend him to anyone who wants an honest and very good service adviser. A+ for Billy! More

They are honest, helpful, kind people that will not take advantage of you and make sure that you are receiving the highest of quality assistance at all times. advantage of you and make sure that you are receiving the highest of quality assistance at all times. More

My experience with Billy has been outstanding. I never have to wait to bring my car in and the service is done in a timely manner, usually while I wait. Billy always makes sure all my problems are address have to wait to bring my car in and the service is done in a timely manner, usually while I wait. Billy always makes sure all my problems are addressed and fixed. He never tries to sell me stuff I don't need. I recommended him to my friends and they're also happy with him. Keep up the good work Billy! More

The best Toyota dealer in town, I was looking for long time for a Rav4, I Remembered Billy Chang from Fletcher Jones Chevy and when I heard from a friend he was at Toyota i called him and told him i was time for a Rav4, I Remembered Billy Chang from Fletcher Jones Chevy and when I heard from a friend he was at Toyota i called him and told him i was looking for a used Rav4, he told me he would keep an eye out and a few weeks later he called me and said there a was used rav4 that one of his customers had traded in recently and was in great shape, he personally had checked the car and knew it was a good car, I was impressed Billy remembered me, I went down and bought the car the next day, Gina in sales and Fernando help with the process, everyone very professional,I have very confusing work schedule so I had to come back a couple of times to install lo jack and to sign for extended warranty but everyone was very patient with me. my english is not good, Billy explained to me about the extended warranty and i am happy i have it, i dont think i will need it, because Toyota is a good car. i recomend Fletcher Jones Toyota, and Billy and Gina are best. I work at the Bellagio and i showed pictures of my beutiful Rav4 to friend and I told her about my experience, she went to fletcher jones and bought a brand new corolla. she love her corolla. More

I have a 2005 Corolla and I love it! Im a single Mother and dont know much about cars so I depend on proffesional advise and I know I can always count on Mr. Chang for true honest and very friendly advise. and dont know much about cars so I depend on proffesional advise and I know I can always count on Mr. Chang for true honest and very friendly advise. I highly recomend Fletcher Jones Toyota, specially Billy Chang in service, my car is always serviced fast and washed, every one is very nice and the waiting area is very comfortable, there is a room for kids and a really nice coffee bar, free wi-ffi and free coffee and donuts, all i can say is wow, thats customer service. More

I ARRIVED AT THE FJ TOYOTA/SCION SERVICE DEPARTMENT ON 09-06-11 @ 0800HRS, WITH MY NEWLY PURCHASED FJ TOYOTA 2011 MATRIX A LITTLE DIRTY AFTER THE LABOR DAY HOLIDAY RAIN, AND NO APPOINTMENT SCHEDULED. T 09-06-11 @ 0800HRS, WITH MY NEWLY PURCHASED FJ TOYOTA 2011 MATRIX A LITTLE DIRTY AFTER THE LABOR DAY HOLIDAY RAIN, AND NO APPOINTMENT SCHEDULED. THE SERVICE STAFF WAS ABSOLUTELY BOGGED DOWN WITH VEHICLES SCHEDULED FOR SERVICE. MR. GRAY ASKED ME WHAT I NEEDED, I TOLD HIM MY NEW VEHICLE WAS DIRTY AND NEEDED A WASH. HE, WITHOUT QUESTION JUMPED RIGHT IN AND MOVED MY VEHICLE TO THE BACKLOT AREA FOR WASHING. THIS HAPPENED RAPIDLY. WITHIN A MATTER OF TIME, MY NEW VEHICLE WAS WASHED AND READY @ THE SERVICE PICKUP/RELEASE AREA, JUST LIKE THAT. MR. RICKY GRAY HAS ALWAYS GONE OUT OF HIS WAY TO ASSIST MYSELF & OTHER CUSTOMERS, SINCE I PURCHASED MY 2008 SCION XB, ACROSS THE STREET AT THE "OLD" FJ TOYOTA PROPERTY LOT FROM THE CURRENT FJ TOYOTA "NEW HOUSE" LOT. I AM VERY HAPPY TO KNOW THAT FLETCHER JONES TOYOTA HAS A TERRIFIC SERVICE/PARTS DEPARTMENT MANAGER ON DUTY, CONSTANTLY MAKING SURE THAT I GET TREATED FAIRLY AND MY VEHICLE GETS SERVICED ON TIME. HE ALWAYS WANTS TO KNOW IF EVERYTHING IS GOING OKAY WITH MY VEHICLE'S. THAT MAKES ME FEEL LIKE HE REALLY, SINCERELY CARES ABOUT MY SERVICE NEEDS. PROMOTE THIS MANAGER SOON!! HE IS REPRESENTATIVE OF THE FEELING OF THE FLETCHER JONES TOYOTA FAMILY OF ASSOCIATES WHOM CARE ABOUT THEIR CLIENTS. THANX AGAIN MR. RICKY GRAY FOR ALL YOU DO AT FJ TOYOTA/SCION. More

Service with Fletcher Jones Toyota, and in particular with Billy Chang, is always fast, friendly and completed enthusiastically and knowledgeably. Not my first rodeo, I bought the car from FJ 18 months with Billy Chang, is always fast, friendly and completed enthusiastically and knowledgeably. Not my first rodeo, I bought the car from FJ 18 months ago, and have been taking it to them for regular oil changes and scheduled maintenance ever since. If I forget, then I get a great reminder. And if I have an issue with the car, I can call and ask what I need to do and get a prompt, informed answer.....no guess work. It's the best experience I've had with car ownership yet.....and I've had a few. Highly recommend this dealership and Billy. More

Bill was very good answer all my questions about the service and others I had about the vehicle in general. I liked it because he did not try to sell any service that was not needed which i appreciate v service and others I had about the vehicle in general. I liked it because he did not try to sell any service that was not needed which i appreciate very much. He was professional and direct and courteous. More