David Wilson's Toyota of Las Vegas - Service Center

H. Luu is the Best. Probably the best Toyota Service Adviser in Southern Nevada, bar none. This guy continues to provide professionalism, care, support and concern for Probably the best Toyota Service Adviser in Southern Nevada, bar none. This guy continues to provide professionalism, care, support and concern for our vehicle servicing needs. The best service adviser at DavidWilsonToyota! Promote now!! More

service department Thank you so much again for your excellent service, and fixing my tires right away for my kids safety thank you to Scott Gafforini and Randy and the Thank you so much again for your excellent service, and fixing my tires right away for my kids safety thank you to Scott Gafforini and Randy and the whole team More

This dealership was the ONLY Toyota dealership that listened I had attempted to find a solution with a brake issue for a 2004 Corolla. I called every dealership in the Vegas area; the others were rude, very unp I had attempted to find a solution with a brake issue for a 2004 Corolla. I called every dealership in the Vegas area; the others were rude, very unpleasant, arrogant, unhelpful and that was if they bothered to answer the phone. There is no way I will ever consider their services. If they are that unpleasant on the phone how are they in service department? Yelp reviews - you nailed the other dealerships on the head! David Wilson's customer service actually answered the phone, were kind, resourceful, helpful, honest, knowledgeable and thorough! Mike Weaver was incredible, willing to help me solve the problem and was actually KIND, willing to find a solution and cared about the outcome for my vehicle. Sincerely, thank you! More

Long time customer; service is getting worst & cost increase This place was once pretty good (about 5-7 years before the management changed.) but now the services is slow and sluggish with price of oil change a This place was once pretty good (about 5-7 years before the management changed.) but now the services is slow and sluggish with price of oil change and parts costing more than I find fair. Today I have came for a oil change plus a engine flush (cleaning of the engine) and it has been more than 3 hours! Yet I am still sitting here waiting!!! I never had to wait this long for a simple oil change plus some simple maintenance. You can tell because I actually have the time to post a review using their own internet. I have avoided this dealership and went to the West Sahara Toyota dealership the last time I needed an oil change. They are much quicker at the job and offers a better service overall. They even have more models of Toyota and second hand cars to look at. (Yes, I have been through all their inventory during the 3+ hours here. And FYI, today is a Tuesday, not much people pulling in for services. Came in at 9:28 am and currently is 12:55 pm. Never coming back... a big waste of time here; even for a reasonable person who was prepared with a laptop and school work. ....I hope I don't have to come back and update this post from 3+ hours to 4+ hours for a simple oil change. I FEEL LIKE I WORK HERE! More

I recently got a price for replacing a timing belt from a I recently got a price for replacing a timing belt from a Toyota dealership near me . Your pricing was much more reasonable ,so i made an appoi I recently got a price for replacing a timing belt from a Toyota dealership near me . Your pricing was much more reasonable ,so i made an appointment and sat down with your service rep. His recommendations for things i hadn't considered will undoubtedly saved me a ton of unnecessary labor cost down the road. That's not even the best part ! for only $20 more than the other outfit , not only did get my timing belt replaced, i also got a new water pump installed, the crank shaft & both cam shaft seals replaced and a new serpentine drive belt . great service rep You're my guys now More

I have been a Toyota owner for the past 20 years and I bought my present Toyota Solara from Fletcher Jones Toyota, Las Vegas in 2006. Even though my experience with Fletcher Jones from the purchase UPTO n bought my present Toyota Solara from Fletcher Jones Toyota, Las Vegas in 2006. Even though my experience with Fletcher Jones from the purchase UPTO now has been far from pleasant, I continued to patronize Fletcher Jones because of the convenience of it's proximity to my place of employment. Today will be the very last time I would patronize this establishment and this will be the last Toyota I would own. Complaining to Customer Service has been a waste of time because all they do is come up with excuses for their lack of professionalism, honesty, and intergity, or avoid giving an answer altogether. I for one will make sure, moving forward that I would spread the word about Fletcher Jones very loudly through all avenues available to me, whether it be soclal media or word of mouth, to ensure that none of my friends or associates would have to experience it. More

My wife and I own 3 Toyota vehicles. I made a reservation for my wife's Highlander for an oil change with a Fletcher Jones complimentary coupon. It took approximately 3 1/2 hours for an oil change and window for my wife's Highlander for an oil change with a Fletcher Jones complimentary coupon. It took approximately 3 1/2 hours for an oil change and window repair which in reality, it was not necessary. However, 3 1/2 hours for an oil change is ridiculous. More