David Wilson's Toyota of Las Vegas

We had been shopping for an economical car for about two weeks. We had done our research with Consumer Report and pretty much had decided to purchase a Honda Fit. We only stopped into Flecher Jones to com weeks. We had done our research with Consumer Report and pretty much had decided to purchase a Honda Fit. We only stopped into Flecher Jones to compare the ride of the Toyota Yaris just to solidfy our car choice. Steve Cuomo proposed that we take a test ride in a Camry first before testing out the Yaris. That's when we recognized how quiet the ride was inside the Camry compared to the amount of road noise we could hear from inside the Honda Fit. The diffrence was dramatic. We immediately rejected the Honda Fit idea and focused on the Toyotas. Though we liked the power of the Camry the price was more than we wanted to spend and the gas mileage wasn't good enough so we purchased the Toyota Yaris. It only had 5 miles on the odometer when we first got in. We put another 5 miles on it during our test drive. We have now put on 2,500 miles and know that we made the right car purchase. Part of signing all the paperwork was to meet with Paderes Tinoco. He was great. He treated us like family. He was receptive to our questions and took the time to answer all of them. He was very personable and thorough as he explained the documents and the details of our warranty. After the close of the sale Steve even drove our other car home for us so we could drive our new car home. I thought that was great service after the sale. The reason I gave "Price" a low rating was that the final sales price of the car, with all the "fees", was $2,130 more than the sticker price. Considering the sticker price was only $15,015, the "fees" amounted to another 14.20%. Granted we had learned about sales taxs and transportation costs from the other dealerships we had shopped at but it would have been easier to budget for the 'real' price of this car had the out-the-door price been posted in addition to the MSRP. I really didn't like saying "yes" to a $15K car and walking out the door with a $17K debt. One thing I would do differently is not accept the extra 'service' that was tacked onto the price of the car for $350. This was for five oil changes and detailings, which isn't a bad deal, but it wasn't what we went into Fletcher Jones to buy. Toyota says that because the cost of the oil changes were added into the MSRP we cannot reject the package after the sale and get our money back. $350 is a lot of gas money at 32 MPG and considering the Yaris needs oil changes every 6,000 miles it will take me 2 1/2 to 3 years to use up the service. More

Staff and Service at Fletcher Jones Toyota has been excellent. People who answer the phone are kind and always eager to help book my appointments and get me in when its the best time for me! Sales pers excellent. People who answer the phone are kind and always eager to help book my appointments and get me in when its the best time for me! Sales person who sold me my pre-owned toyota highlander was nice and not pushy and helped make my buying experience a good one. If you are planning on purchasing a new or pre-owned toyota in the Las Vegas area I would highly recommend Fletcher jones Toyota !! More

Attempted to work through the Internet Sales team to purchase a certified used RAV4 with extended warranty. My initial contact (Justin) kept telling me he could not make `the' decision on my final offer purchase a certified used RAV4 with extended warranty. My initial contact (Justin) kept telling me he could not make `the' decision on my final offer & that only his manager (Mike Brady) could. Took almost a week to finally get on the phone with Mike & he immediately agreed that he/they would accept my final offer & promised the paperwork would be in my hands (via e-mail) "within an hour." I did not ever recieve anything in writing, and every contact attempt after that came from me. Mike was clearly backpeddling on his acceptance and kept providing a series of lame excuses to explain their lack of progress. It became pretty comical after a couple of days - for example, Mike told me in one conversation that he had a) driven the vehicle around the back to get it off the lot for me, but, b) now had to get approval from his boss on the deal, and that c) he was "fighting hard for me in there..." lol Mike just called today to tell me the vehicle had been sold out from under me. Not sure what the truth really is, but I'm outta there, and I registered a formal complaint with Toyota. On the positive side, they are polite on the phone. More