David Wilson's Toyota of Las Vegas

My husband and I were both very pleased with the courteous and efficient service we received at Fletcher Jones Toyota from our phone call and introduction to Larry Francis, to our leaving the dealer courteous and efficient service we received at Fletcher Jones Toyota from our phone call and introduction to Larry Francis, to our leaving the dealership that evening with our brand new Tacoma. Larry was very patient while I gave him the specs of what I was looking for over the phone, and his knowledge of the Toyota procucts was very evident. There are so many different packages to choose from, and although what I wanted was not on the lot, he knew what I wanted had just come in on the truck! Larry immediately got the process rolling to have the truck ready for me to test drive when we arrived at the dealer. Very impressive! In the finalization of our purchase, Sam (last name?) was very efficient and explained the warranty packages. Sam shared his own experience being a Tacoma owner, and was very genuine, we felt very comfortable and absolutely no pressure to purchase a warranty, and yet, we did :) Our experience purchasing this vehicle was very simple, stress free and eventhough we live over 100 miles away, we would definitely return to Fletcher Jones for any future service or purchase. More

Who doesn't love to ride a new car if it wouldn't be for the inconvenience of having to buy it first...If you are like me just to think about car dealers and salesmen make me sick!But believe it or not afte the inconvenience of having to buy it first...If you are like me just to think about car dealers and salesmen make me sick!But believe it or not after meeting Larry and Beth I definitely have to change my opinion. I contacted him regarding a deal on the website and this gentleman was so polite and kind since the very beginning that made the trip to the site worth it for me (I hate to get into a dealer...)Having Larry taking care of me, made the whole process so simple.He worked with me honestly, and carefully solved every single issue or situation just to make the experience enjoyable thanks to his great professionalism and outstanding customer service.Last but not least, Will; at the financial department couldn't be better as well.Thank you guys at Fletcher Jones Toyota.Yes, this a place and the kind of people I would recommend to my friends! More

Based on several experiences akin to pulling teeth through your nose with buying cars from dealers, I was naturally reluctant to want to be put through the meat grinder once again, but I finally made through your nose with buying cars from dealers, I was naturally reluctant to want to be put through the meat grinder once again, but I finally made up my mind and used Edmunds bidding service to start the process-- Although I clearly stated I was going to purchase a new vehicle in 24 hours, I got a few cursory bids, but the one person who followed up appropriately and stuck to my request for email contact only until I was ready, was Larry- He kept the process going and literally was the only person who followed up- amazing-- a qualified buyer standing in front of 3 local dealers who weren't paying attention (except 1 who got the sale!) When I came onsite, Larry was very courteous and we got the purchase started... It was a little scattered at first and took a bit longer than either of us hoped due to some snafu's with the keys and the 19 miles he had to run- but in the end, it all worked out- If any dealer would figure out how to get a buyer in and out in less than an hour without any hassles, they'd all be earning 7 figures... But alas, I'm a very cynical car buyer who can't stand the process, but I will say this dealership and Larry got it right-- I'd even go back and do it again with them.. If you knew me, you'd get that really means something-- More

Best experience I had with a car dealership ever! I had my price set with St George Utah Toyota dealership and was ready to travel 2 hours and bring it back. But Fletcher Jones Toyota actually beat their p my price set with St George Utah Toyota dealership and was ready to travel 2 hours and bring it back. But Fletcher Jones Toyota actually beat their price! I didn't have to fight and haggle for 5 hours like Findley Toyota and be charged all kinds of garbage fees and a overpriced warranty insurance. After dealing with Fletcher Jones, I realized how much I got ripped off from Findley Toyota last year when I bought my Prius there. Along with the long waiting times at Findley, I will do my business at Fletcher Jones from now on. Love the way Fletcher preps the car and parks it in the showroom so it stays cool inside! Sal Medina was super and his sales manager, Carlos, gets my business referrals from now on. More

I contacted this dealership via Autotrader. Larry Francis was polite and Beth answered all my questions regarding the College Grad incentive. I ended up at another dealership while spending time with a frien was polite and Beth answered all my questions regarding the College Grad incentive. I ended up at another dealership while spending time with a friend. My experience there was poor, but they had the car I wanted: a white 2012 XD 5 speed. I left Larry a message to let him know I had purchased a car already to save him the trouble. He called back on Monday, obviously upset with me, trying to inform me he could have transferred the vehicle. While the return called seemed less professional, I admit I would have rather dealt Larry than Dante at Desert Toyota Scion. More

After a disappointing visit to Findlay Toyota I called Fletcher Jones Toyota. I'd had a good experience with Fletcher Jones doing body work on my 2006 Toyota Prius after an accident. I had a date expire Fletcher Jones Toyota. I'd had a good experience with Fletcher Jones doing body work on my 2006 Toyota Prius after an accident. I had a date expired prepaid service coupon for my 55,000 mile service on my Prius, which was an oil change and rotating tires. I didn't need that because I'd just had it done at Costco. I called Fletcher Jones to see if they would give me a discount given my prepaid coupon. I spoke to Andrea Ruggles and after she checked with the service manager, told me that they would do the work for half price, around $25. I made an appointment, went in and was greeted by Andrea and introduced to the service advisor who would be helping me. At Findlay Toyota, they overfilled my oil 80% of the time, so I mentioned that to the service advisor who assured me that they would not overfill it. The dealership is pleasant and my car was done in an hour. It had been washed and when I checked, the oil had not been overfilled. Fletcher Jones has a new customer. I will never go back to Findlay. More

Is there anything worse than having car trouble when you are traveling? I was in Las Vegas for vacation this past week and while there my truck began to make a noise I hadn't heard. Needless to say I was st are traveling? I was in Las Vegas for vacation this past week and while there my truck began to make a noise I hadn't heard. Needless to say I was stressed not knowing the area so I look online for a Toyota dealership and found Fletcher Jones. I chose this one based on other reviews and it wasn't far from where I was staying so that was a plus. Scott Gafforini met me at my truck the second I pulled into the bay and diagnosed the noise before I turned off the igniton. I had no appt. and he assured me they could get me fixed and out the door the same day. I cannot tell you the relief I felt, from that moment on I knew I was in good hands. True to his word he had it fixed before days end and I was back on the road enjoying my vacation. I even found out some things about my truck the dealer I bought it from didn't tell me. It was a great experience and I can't thank you enough for the service I received, my stress was immediately relieved. If I lived in the area I wouldn't go anywhere else. Thank you so much Scott for the great service. Sincerely, Tam in Boise More

The sales team was extremely helpful and informative. Customer service was awesome and I'd recommend the team I had any day of the week. Great Job. Customer service was awesome and I'd recommend the team I had any day of the week. Great Job. More

We stopped bringing our Lexus to the local dealership, and instead have been bringing it to Fletcher-Jones Toyota. It's a much longer drive for us (over 20 miles), but there's one reason we do it: Chad J and instead have been bringing it to Fletcher-Jones Toyota. It's a much longer drive for us (over 20 miles), but there's one reason we do it: Chad Julius. He is the most friendly, laid-back guy to work with, and he always carefully explains what needs to be done and why. We've been bringing Toyotas to him for years, and when he said Fletcher-Jones would begin acceping the Lexus, we jumped at the chance. (The Lexus dealership is all about pomp and circumstance, but it's all show and no substance.) The rest of the Fletcher-Jones team is likewise great to work with, and the maintenance staff is always willing to go the extra mile to repair things like untoward rattles that are hard to find. They're happy to ride with us to find what we're talking about. Chad and his "partners in crime" at Fletcher Jones bring in business, pure and simple. This was a very expensive service call (90,000 miles), but even that felt painless (kind of) thanks to the way we were treated. And I'm fairly certain it was less expensive than Lexus would have been ... without the overlay of trying to make you feel important when you get the feeling, deep down, the Lexus dealership thinks all Lexus owners are pompous idiots. (And yes, they're right much of the time.) Thanks, Chad! More

I did an online price quote and Tony Gatto of Fletcher-Jones responded. We talked on the phone and exchanged emails a few times and he was very helpful, knowledgeable, and patient with my request Fletcher-Jones responded. We talked on the phone and exchanged emails a few times and he was very helpful, knowledgeable, and patient with my requests. Since the vehicle with the options we wanted was not available at the dealership and since we had a particular time frame in which we wanted it, we went to see Tony. He carefully surveyed incoming but not landed vehicles and found several other dealers that he could potentially make a trade with. The first turned him down, but he quickly made the trade with the next and the vehicle was to our exact specifications including color and options. The car arrived a few weeks after and we arrived at the dealer to pick it up. Tony thoroughly went over all the things we needed to know, gave us to the financial guy and then back to Tony who filled it up with gas and sent us on our way. All in all, it was a very good experience and if anyone should be interested in a Toyota, I'd strongly recommend that they see Tony at Fletcher-Jones. More