David Wilson's Toyota of Las Vegas

I had a very positive experience with Fletcher Jones Toyota Scion and Oswaldo Hernandez specifically. I knew exactly which car I wanted to Lease and had a few conversations with Oswaldo Hernandez befor Toyota Scion and Oswaldo Hernandez specifically. I knew exactly which car I wanted to Lease and had a few conversations with Oswaldo Hernandez before I got to the dealership. I was very satisfied with the time of the transaction and Osawaldo Hernandez was thoroughly professional and very nice to work with. Oswaldo Hernandez and the Fletcher Jones Toyota Scion team made my purchase a very pleasant experience The professionalism of the dealership was amazing!! More

El trato que recibi fue muy excepcional y genuino. . Mi El trato que recibi fue muy excepcional y genuino. . Mi senti que verdaderamente se interesaron por mis necesidades. Esta es la primera vez que no me El trato que recibi fue muy excepcional y genuino. . Mi senti que verdaderamente se interesaron por mis necesidades. Esta es la primera vez que no me presionaron al comprar el vehiculo. Enorabuena Salvador Medina por ser un excelente profesional. More

Larry Francis, Beth Kittelson and Zoran Nikolic are three people who demonstrate outstanding product knowledge, are very efficient, honest, no pressure and genuinely caring and sincere. I had done my "homew people who demonstrate outstanding product knowledge, are very efficient, honest, no pressure and genuinely caring and sincere. I had done my "homework" before visiting the dealership and instantly knew the numbers they were quoting for the car I wanted and my trade in value were both a very fair price. Let's face it; with the information available on the internet today, no one should enter a dealership without a good understating of fair pricing for their purchase and trade in value. No dickering back and forth required here! It amazes me that other dealerships don't just cut to the chase and put there best numbers on the table in the first place and make the whole process flow as smoothly as it did at Fletcher Jones. It would save everyone a lot of time and take the adversarial aspect out of the car buying process. With the huge inventory, it was easy to find the exact model, color and options I was looking for. No compromises needed. One aspect that really stood out amidst an already outstanding and very positive experience was the actual delivery of the vehicle. You have to experience it to believe it. I felt like I was taking delivery of a new Rolls Royce, not a new Corolla. Don't take this wrong, the new Corolla is an outstanding car by itself. This our 5th Corolla now. Larry did the delivery in a well lit very clean enclosed delivery area. Larry patiently answered every question we had and several we didn't even know to ask! Larry demonstrated every feature of the car in a simple easy to understand manner. Larry did a meticulous exterior inspection of the car to insure it was in perfect condition before he was done. The ownership and senior management of Fletcher Jones must be first class in order to have found and keep quality people like Larry, Beth and Zoran. Thank you all for the best vehicle purchase experience to date. Please note: I am 65 years old and have purchased over 150 vehicles in my lifetime. I know, there must be something wrong with me, but I have managed to stay married to the same wonderful woman for 44 years. Seriously, I am not related to, neighbors of or life long friends of the individuals mentioned. If I had had a bad experience, I would not hesitate to write a negative review. So I feel compelled to write a positive review when it is warranted. And it is. More

Larry Francis is a great salesman, he didn't use the Larry Francis is a great salesman, he didn't use the tactics that usual car salesman tend to do when trying to get you to buy. Since I came in th Larry Francis is a great salesman, he didn't use the tactics that usual car salesman tend to do when trying to get you to buy. Since I came in there with knowing what I wanted, the transaction was easy and he was a pleasure to deal with. They should use him as a teacher to other salesman in how to be in customer service and how to treat potential buyers. This time around buying a vehicle was a great experience, I was there about 5 hours and it felt like 2 hours. This is because I did not feel pressured and I got what I selected in a vehicle and the salesman was respectful and treated me like a valued customer. Diana Madden More

It was a very good buying experience. You guy did you job and did it well. There was no pressure, and very helpful. Will come back. -- Thank You and did it well. There was no pressure, and very helpful. Will come back. -- Thank You More

My family had a wonderful experience here. We hate going to dealerships and dealing with the whole process but Larry, Beth, and Fernando made us feel at home. We even brought our 3 year old who had a great to dealerships and dealing with the whole process but Larry, Beth, and Fernando made us feel at home. We even brought our 3 year old who had a great time. The process was smooth and stress free! Larry has been so wonderful answering our questions and explaining things about the vehicle with no pressure. Such an awesome guy!!! More

I was very pleased with my recent experience at Fletcher Jones. The staff was very nice, professional and "treated me right". I would have liked to have saved just a little more on the price but I could not Jones. The staff was very nice, professional and "treated me right". I would have liked to have saved just a little more on the price but I could not get them to come down any more. I was very happy with the trade in value offered to me. I had been to Fletcher Jones last year thinking about trading it in and did not have as nice of an experience. This time was much better. I am happy I gave it another try. I also want to take this opportunity to say that I have always had a very very good experience with the service department at Fletcher Jones. They have always done an excellent job of servicing my vehicles. I have never had a complaint about the service I have received there. I started going to Fletcher Jones when another dealer did not treat me right ( very rude and offensive) and did not do a good job in servicing my car. I spoke with Darlene who was the service manger at the time and she was able to get my car fixed correctly and I have been a loyal happy customer ever since. More

After six weeks of looking, I sent an email to Fletcher After six weeks of looking, I sent an email to Fletcher Jones' website and received an immediate response back. I had been looking for a 2013 Toy After six weeks of looking, I sent an email to Fletcher Jones' website and received an immediate response back. I had been looking for a 2013 Toyota Corolla LE on sale with a certain price in mind. Within minutes, Beth Kittelson emailed back the total purchase price of the car. This matched what I was looking for and I wasn't disappointed when I went in to the dealership. Once there, I met with Larry Francis and Beth. They were friendly, helpful, and professional. Larry was very patient and kind and took me for a drive in the car more than once. He was very informative and patiently explained all the features on the car. Once I got to Finance, Sam was also great. There were absolutely no unpleasant surprises. I walked out loving my new car, and my total experience from start to finish was seamless and professional, with zero pressure. I would definitely recommend Fletcher Jones, especially Larry and Beth. More

My first contact with Larry Francis was through his response to my online inquiry. Larry's knowledge and resourcefulness resulted in my purchase of a 2013 Tacoma TRD TX Baja Edition. From the initi response to my online inquiry. Larry's knowledge and resourcefulness resulted in my purchase of a 2013 Tacoma TRD TX Baja Edition. From the initial "special order" to final delivery Larry kepted me informed throughout the proceess. His attention to detail and placing the customer's needs foremost made my purchase an extraordinary experience and should be noted. This has been my sixth new Toyota purchased from Fletcher Jones Toyota of which I still own three. Though not the closest dealership to my home, the friendly courteous staff have always made purchasing a Toyota an extraordinary experience. More

Through edmunds.com, the internet department of three dealership in Las Vegas/Henderson were contacted for quotes. I received a call from Larry Francis within minutes of submitting my request online. H dealership in Las Vegas/Henderson were contacted for quotes. I received a call from Larry Francis within minutes of submitting my request online. His manner was professional, friendly and no-pressure. The other two dealerships sent automated email responses to my request on the same day and day after, but no phone call follow-up. Larry's phone call follow up made the difference, as did his sales style. He gives all the information, and allows you to sell yourself on the right vehicle for you. There were no pressure or other tactics, which is much appreciated. Additionally, Beth in finance handled the financing paperwork much more efficiently and quickly than in any past experience at a car dealership, and gave positive feedback about her own experience with her Prius. After signing the financing documents, Zoran gave me all the information on gap insurance and extended warranty, in an informative manner, which influenced my decision to buy the warranty. Overall, my experience at Fletcher Jones was excellent and I would highly recommend Larry Francis to anyone buying or leasing a car. More