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David Wilson's Toyota of Las Vegas

Las Vegas, NV

4.4
1,653 Reviews
Full-service Toyota dealership specializing in new vehicle sales, used vehicle sales, service, and parts.
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3255 E Sahara

Las Vegas, NV

89104

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Showing 1,653 reviews

May 14, 2018

Do Not Trust Them! Their service department is very unreliable and un trust worthy!. Do not recommend their service department for anyone. I was asked to purchase unnece More

by Kemil Herath
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike
May 14, 2018 -

David Wilson's Toyota of Las Vegas responded

Hi Kemil, We're disappointed that you've not been satisfied with the level of service you received. I'd like to speak to you about the service package you purchased. Please contact me when you have a moment to discuss this. Regards, Wido VanMuyden Service Director wvanmuyden@toyotaoflv.com

May 15, 2018 -

Kemil Herath responded

Hello Wido, I did not purchase any service packages. Just a regular service. Kemil.

Sep 24, 2018 -

Kemil Herath responded

Update: RIght after this review, Service director Wido, contacted me via phone. He assured to me to either refund the extra money charged by Toyota or to, provide me with a free service. After talking to him, I took the free service option. He promised me to send a document regarding this and to note regarding the case. Unfortunately he did neither. 5 months later, now When I'm trying to schedule my service no one in the dealership or Toyota Customer service department knows about such an agreement. Toyota customer service is now giving me the run around too. I have been a Toyota owner for over 10 years now. And I'm utterly disappointed with this.

May 08, 2018

Unhappy customer Keeping this simple....I noticed on this and other review sites that after this morning's visit and service on my vehicle, I will never return to this More

by Unhappy Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eduardo Aguilar, Wido Van Muyden
May 09, 2018 -

David Wilson's Toyota of Las Vegas responded

We're disappointed that our service team didn't provide you with the quality service that people have come to expect from us here. When you have a moment, please contact me, as I'd like to learn more about the issues you faced here. I hope to hear from you. Regards, Wido VanMuyden Service Director wvanmuyden@toyotaoflv.com

April 18, 2018

customer service? where? I just wanted to schedule an appointment, I called and a young woman forwarded the call to service department where it rang and rang then click, and b More

by Msfjcruiser
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
nobody! they won't answer the phone.
May 09, 2018 -

David Wilson's Toyota of Las Vegas responded

Communication is vital and we're disappointed that your call was not answered in a timely manner. We appreciate you bringing this to our attention and we'll be working hard to make sure this doesn't happen again. Should you like to discuss this in any further detail, please contact me. Regards, Wido VanMuyden Service Director wvanmuyden@toyotaoflv.com

April 16, 2018

Great customer service Went in looking for a Tundra was helped by Kevin F they worked with me and got me approved just couldn’t do the down payment at this time but will def More

by Jaylin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Flores
Apr 17, 2018 -

David Wilson's Toyota of Las Vegas responded

Hi Jaylin, We are happy to hear that your experience with Kevin was nothing short of amazing. Please let us know if there is anything else we can do to help you get into the Tundra that you want. Here to help! Regards, Miki Radan General Sales Manager mradan@toyotaoflv.com

March 13, 2018

Service visit They made it an easy no hassle process and my vehicle was even finished an hour earlier than promised even on a Saturday. Phil Thomas was very helpf More

by Tony123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Thomas
Mar 14, 2018 -

David Wilson's Toyota of Las Vegas responded

It gives us pride knowing that you felt comfortable with Phil and that your visit here was an enjoyable one! Learning of our customers' satisfying experiences puts a smile on our face and we hope that you will visit us again in the future! Regards, Miki Radan General Sales Manager mradan@toyotaoflv.com

March 06, 2018

Second time buying a car! This dealership got me in and out for a second time buying a car!!! I got the new 2018 RAV4 limited hybrid and Randy took the time to show me all More

by Heather radio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Redden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randall Juba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2018 -

David Wilson's Toyota of Las Vegas responded

Hi Heather, Thanks so much for your loyalty to us here! We're so happy to see that our team got you in and out in a timely manner and you love your new RAV4! Thanks for being a part of our DW's Toyota of LV Family and we'll see you at your next service visit. Hope you're well! Regards, Miki Radan General Sales Manager mradan@toyotaoflv.com

March 03, 2018

Great customer service,friendly staff,clean,WiFi. Mike McDermott,friendly, knowledgeable,great sense of humor,always goes out of his way to make sure your well taken care of,goes over what your vehicl More

by Erlfnch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike McDermott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2018 -

David Wilson's Toyota of Las Vegas responded

Mike is awesome and we're so happy that he takes great care of you and your vehicle! Thanks for this review and we'll see you here at your next service visit. Take care! Regards, Miki Radan General Sales Manager mradan@toyotaoflv.com

February 23, 2018

The best customer service! We received the best customer service in our new car purchase, Casey really dedicated his time to show us our best option. We are really satisfied wit More

by Esmeflores
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sal Medina, Casey Yahyavi
Feb 23, 2018 -

David Wilson's Toyota of Las Vegas responded

Casey and Sal are both all-stars and it's no surprise to see they went above and beyond to ensure your car-buying experience was a great one. Thanks so much for this review and for choosing us here. Hope your new car is treating you well and we'll see you here at your first service visit! Regards, Miki Radan General Sales Manager mradan@toyotaoflv.com

February 23, 2018

Customer Service Drove in for a 0937 appointment at 0906, Maintenance advisory had me wait for his manager to verify my complaint. Manager never showed up. Asked the More

by gonzalo Garcia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rob Hamp
Feb 26, 2018 -

David Wilson's Toyota of Las Vegas responded

Hi Gonzalo, This is very discouraging to read. Your business is extremely important to us and we'd like to keep it. Please contact me when you have a chance, as I'd like to learn more about this and ensure you that we're devoted to our customers' satisfaction. Regards, Miki Radan General Sales Manager mradan@toyotaoflv.com

February 11, 2018

Auto Maintance Rob Hamp my service writer did excellent job I called for appointment got a 1200PM I arrived at 1:30pm he got the problem diagnosed and repaired and More

by Paye
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Hamp
Feb 12, 2018 -

David Wilson's Toyota of Las Vegas responded

Hi Paye, It's a great pleasure to see that Rob took care of you and got you in and out in no time. We hope your car is running just like new and should you have any questions, please don't hesitate to let us or Rob know. Regards, Miki Radan General Sales Manager mradan@toyotaoflv.com

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