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David Wilson's Toyota of Las Vegas

Las Vegas, NV

4.3
1,586 Reviews
Full-service Toyota dealership specializing in new vehicle sales, used vehicle sales, service, and parts.
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3255 E Sahara

Las Vegas, NV

89104

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Showing 1,586 reviews

July 13, 2023

I arrived about 20 minutes early for my appointment. I had no problem turning my car in. Dan came and did the paperwork. He he told me that it would would probably take all day or the next day to com More

by ANAMOODY13
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan Rossey
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2023 -

David Wilson's Toyota of Las Vegas responded

Ana, We are disappointed to read about this miscommunication and see that you were inconvenienced. We understand your frustration and would like the opportunity to speak with you so we can make sure something like this doesn't happen again. Please contact me when you have a chance. I look forward to hearing from you. Regards, Mike Weaver Service Manager mweaver@toyotaoflv.com

July 12, 2023

Service department is outstanding, Don't tell me I have to write a minimum amount More

by DLD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darlene Morelock
Jul 13, 2023 -

David Wilson's Toyota of Las Vegas responded

We're thrilled you enjoyed your visit with our service team! We look forward to delivering another stellar visit next time! Take care. Regards, Miki Radan General Sales Manager mradan@toyotaoflv.com

July 12, 2023

Very poor service, although the service tech was courteous I was informed that the car will be ready in one our just for oil change. I arrived at 9:45 AM and Left at 12:30 PM I kept asking about m More

by RAYMONDADAGHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
EJ
Jul 13, 2023 -

David Wilson's Toyota of Las Vegas responded

Raymond, We are disappointed to see that an oil change took this long. Basic services must be completed in a more timely manner and we will be addressing this with our team. Thank you for bringing this to our attention and we look forward to providing you with more prompt service at your next visit. Regards, Mike Weaver Service Manager mweaver@toyotaoflv.com

July 12, 2023

Hacen un buen trabajo gracias Eduardo por hacer un buen trabajo lo recomiendo mucho gracias More

by DOUGLASCESPEDES65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eduardo
Jul 13, 2023 -

David Wilson's Toyota of Las Vegas responded

Gracias, Douglas. Que bueno escuchar que Eduardo le brindo una visita de 5-estrellas. Hasta la proxima! Regards, Miki Radan General Sales Manager mradan@toyotaoflv.com

July 11, 2023

Friendly and courteous service. Mike McDermott and Ryan Odum were helpful in making sure my needs were met. Customer lobby area was clean and comfortable. More

by SIQA04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike McDermott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Odum
Jul 13, 2023 -

David Wilson's Toyota of Las Vegas responded

Thank you for your positive feedback! We're proud of Mike and Ryan for working hard to ensure you left a happy customer & we're thrilled you enjoyed your visit. We look forward to working together again in the future! Take care. Regards, Miki Radan General Sales Manager mradan@toyotaoflv.com

July 09, 2023

Went in to have three parts replaced which should have taken about 30 to 45 minutes. Instead it took 3 hours. What is up with that? They quoted me a price and ended up adding tax and other things to the q More

by ITSAMEMAMAD
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan Rossey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2023 -

David Wilson's Toyota of Las Vegas responded

We are very disappointed to see that you faced numerous issues here at your most recent visit. I would like to address each issue individually, as your feedback is very important to us here and helps us improve as a dealership. Please contact me at your convenience. I hope to hear from you. Regards, Mike Weaver Service Manager mweaver@toyotaoflv.com

July 08, 2023

It’s easy to get an appointment ,Javon in service was very helpful as well More

by SDISALEINFO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javon
Jul 11, 2023 -

David Wilson's Toyota of Las Vegas responded

We love to hear your service visit went seamlessly! Thank you for your stars & visit us again soon! Regards, Miki Radan General Sales Manager mradan@toyotaoflv.com

July 08, 2023

It was very busy when I pulled in. I was informed it would be a couple of hours and if I wanted a ride somewhere, I chose to hang out there. When my car was done Ed apologized for how More

by BREW91
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Agulair, Fermin
Jul 11, 2023 -

David Wilson's Toyota of Las Vegas responded

Thank you for sharing your experience, and thank you for your patience. Customer satisfaction is so important to us and we're proud of our team for delivering a great visit. We look forward to providing you with 5-star service again soon! Regards, Miki Radan General Sales Manager mradan@toyotaoflv.com

July 08, 2023

One of the most popular dealer on the Las Vegas, that’s why it’s my favorite place regarding to buy a service car, More

by JAMESCASTILLO0423
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aguilar
Jul 11, 2023 -

David Wilson's Toyota of Las Vegas responded

Thank you for your excellent rating, James. We're so proud of our team for always delivering quality service. Until next time! Regards, Miki Radan General Sales Manager mradan@toyotaoflv.com

July 08, 2023

Increíblemente le doy 1 estrella porque no se puede dar menos. No recomiendo los servicios con Ethan Álvarez. Muy mal servicio y comunicación:( :< More

by CLAUDIAMARTIN1995
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Weaver
Jul 11, 2023 -

David Wilson's Toyota of Las Vegas responded

Claudia, Es muy importante que brindemos un servicio y una comunicación de calidad y es desalentador que eso no sea lo que ha recibido. Cuando tenga un momento, me gustaría obtener más información sobre su experiencia y dónde nos quedamos cortos. Por favor contactame a tu conveniencia. Espero oír de usted. Saludos, Mike Weaver Service Manager mweaver@toyotaoflv.com

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