David Wilson's Toyota of Las Vegas

Horrible experience with service department David Wilson Toyota My complaint is with your service department and the service advisor Sam Barajas. I own a 2011 (6 y.o) Toyota Prius that h David Wilson Toyota My complaint is with your service department and the service advisor Sam Barajas. I own a 2011 (6 y.o) Toyota Prius that has roughly 59,000 miles on it at the time. I drove into Vegas on a trip and my "service hybrid system" light came on. I needed an oil change anyways so I took it by Midas and ask them what the warning light that came on meant and they hooked it up and did a quick diagnostic for codes (free) and told me that it was my hybrid battery inverter that was possibly defective and they referred me to Toyota dealership because it was most likely covered under warranty, so the next day I took my car to David Wilson Toyota and spoke to Sam Barajas. Sam ran my VIN number and told me there were no parts recalled on my vehicle. They ran a 130$ diagnostic and in fact told me that it was the hybrid battery inverter that was possibly defective and was NOT covered under warranty. He told me they would have to take the inverter apart to get a closer look and just to take it apart it's $500 and if the part was proven to be defective the dealership might go in half with me on the cost if proven defective. So I already spent my last 130$ for Diagnostic and he's asking for $500 to take it apart and look at it not including what it's going to cost to repair?! I simply do not have that kind of money in my pocket so I declined to take it apart. I'm over 300 miles from home LA* The car is running fine, he said he wouldn't try driving it but he'd never heard of a hybrid shutting off because of it but he not saying that it wont... So at this point, I decided to get in my car and drive it back to California stressed out thinking, I'll get it as close to home as possible, the less miles I have to pay in Towing it if it does shut off. Once I get back in town I'm calling around to different places and everyone was so confused why my car wasn't covered under warranty being 6 years old and under 60000 miles..... the last guy I talked to told me to try my luck at a dealership close by my house. So I call DCH Toyota in Torrance California gave them my VIN number and they told me that my car WAS COVERED under warranty And they asked me to bring it in for Diagnostic running the same VIN number and codes previously ran in Vegas and my car was in fact covered with Toyota under the warranty and DCH Toyota in Torrance California serviced and repaired my vehicle FREE of charge and NO charge for the diagnostic!!!! And they never even mentioned charging me to take it apart first lol So what happened in David Wilson Toyota in vegas?! Tell me why your service department was trying to scare me and take my last bit of money from me knowing I'm 300+ miles from home scared and stressed out. Unbelievable. I want answers and I want my diagnostic money back the car could have easily been fixed in Vegas instead of wasting an entire day of my time trying to scam me for money because I'm a stupid female who doesn't know anything about cars!! Shame on you guys.... I will be reposting this review everywhere and report you to Better Business Bureau. More

Good. Very friendly staff, overall great place to get a car. They try to give you the best deal that they can. Toyota's seem to be very reliable. Very friendly staff, overall great place to get a car. They try to give you the best deal that they can. Toyota's seem to be very reliable. More

Very helpful Rebecca was very knowledgeable about Toyota products and very helpful in explaining more specifically about the SUV that I purchased a 2017 Highlander Rebecca was very knowledgeable about Toyota products and very helpful in explaining more specifically about the SUV that I purchased a 2017 Highlander. She was very easy to chat with and made the experience very pleasant and expedited things very quickly. I'll definitely recommend her!! More

Paid to detail my 2010 Tundra got a car was I paid to have my truck detailed walked away with a car wash. Total rip off. I use to take my Camry for service never again. theu may forget to put oi I paid to have my truck detailed walked away with a car wash. Total rip off. I use to take my Camry for service never again. theu may forget to put oil in your car. Stay away More

Friendly fast and Awesome service This is my 3rd vehicle purchased at that snlovation and it got better every time i returned. Everyone here is super friendly and great sense of humor This is my 3rd vehicle purchased at that snlovation and it got better every time i returned. Everyone here is super friendly and great sense of humor. They were quick and didn't have me waiting all day. I was 1.5 hours total and drove off in a new vehicle. More

Kind, Non-stressful, Fast and Accommodating Had a great sales representative. Knew what I wanted and it was an easy process. First time getting a car, would definitely come here again! Had a great sales representative. Knew what I wanted and it was an easy process. First time getting a car, would definitely come here again! More

Great price and fast service My sales rep Allen Morris gave me a great deal on a new car. He knew exactly what we wanted and what interest rate we were willing to pay. My sales rep Allen Morris gave me a great deal on a new car. He knew exactly what we wanted and what interest rate we were willing to pay. More

Awesome experience! Allen helped us from the time we emailed him all the way to walking away with a new car. He was patient and listened to what we wanted and what we wan Allen helped us from the time we emailed him all the way to walking away with a new car. He was patient and listened to what we wanted and what we wanted to pay in the end. He walked us through the technology in the car and answered all of our questions. I've never had an experience buying a car where I left saying I would recommend Allen to everyone I know and David Wilson Toyata of Las Vegas. We started out at Findlay and the service was appalling as the salesman didn't want or care about anything we had to say. More

Love my new car! Thanks Allen! Allen Morris was great to work with. He was flexible and respectful of my time. He worked hard to get us a great deal. It was great working with Alle Allen Morris was great to work with. He was flexible and respectful of my time. He worked hard to get us a great deal. It was great working with Allen. More

Great Allen helped me get into a new car after losing mine in an accident, he was great and very patient with me eventhough I was very indecisive Allen helped me get into a new car after losing mine in an accident, he was great and very patient with me eventhough I was very indecisive More