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David Wilson's Toyota of Las Vegas

Las Vegas, NV

4.3
1,587 Reviews
Full-service Toyota dealership specializing in new vehicle sales, used vehicle sales, service, and parts.
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3255 E Sahara

Las Vegas, NV

89104

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Showing 1,587 reviews

October 03, 2023

Darlene is straight forward and gets the job done. Thank you again for making it an easy process. More

by Briane90210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darlene Morelock
Oct 05, 2023 -

David Wilson's Toyota of Las Vegas responded

Thank you for choosing us, Briane! We appreciate your stellar rating! Regards, Ken Henry Fixed Operations Director khenry@toyotaoflv.com

October 01, 2023

Teresa was very knowledgeable and a pleasure to work with. I would recommend them if you are looking for an amazing experience. More

by RALPHRODRIGUEZLV
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sam Upton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Teresa Renteria
Oct 03, 2023 -

David Wilson's Toyota of Las Vegas responded

Thank you for your wonderful rating and recommendation, Ralph! We're thrilled you enjoyed your visit. Welcome to the family! Regards, Vinny Bonifatto General Sales Manager vbonifatto@toyotaoflv.com

September 21, 2023

Went for an oil change and tire rotation after 2 hours the was done I mark the tires before I went to see if the tire rotation was done but they were the same never been touch talk the chuck all he said D More

by SDHAMEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chuck
Sep 26, 2023 -

David Wilson's Toyota of Las Vegas responded

It's very important we are providing accurate service, which is why this is discouraging to read. I'd like to learn more about when you brought your Highlander in for service and what you were told when you brought this concern to the attention of our team. Please contact me when you have an opportunity to speak. I hope to hear from you. Regards, Ken Henry Fixed Operations Director khenry@toyotaoflv.com

September 20, 2023

They scam you into services you didn’t agree on upon drop off and then just expect you to pay the difference on the services they did without your prior knowledge More

by TULIANAOCHOA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike McDermott
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Rossey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Weaver, Darlene Morelock, Ken Henry
Sep 27, 2023 -

David Wilson's Toyota of Las Vegas responded

Tuliana, We appreciate you bringing your concerns to our attention and allowing us the opportunity to resolve them. Should you ever have any questions about anything, please feel free to contact me directly. I am always here to help. Regards, Ken Henry Fixed Operations Director khenry@toyotaoflv.com

September 18, 2023

Exelente comunicación beetwin seals person and the rest of the y team, thankyou for everything More

by RCAMPOS333
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Oliveros
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alberto Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan Sheinfeld
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edgar Salazar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Georgina Alanis
Sep 19, 2023 -

David Wilson's Toyota of Las Vegas responded

It's our pleasure! Please don't hesitate to let us know should you ever need anything. You're family. Regards, Ken Henry Fixed Operations Director khenry@toyotaoflv.com

September 18, 2023

I took my truck in for the 10k miles service. The driver who took me home was on the phone all the time not paying attention on the road, the tech also forgot to put one of my wheel lugnuts on my More

by BRENALAR883
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Darlene Morelock
Sep 20, 2023 -

David Wilson's Toyota of Las Vegas responded

Brena, We appreciate you bringing these concerns to our attention. As we have mentioned to you, we will put your lugnut back on and will compensate you for the gas you use to bring your vehicle back. Should you like to schedule an appointment, please contact me and I'd be happy to assist you. Regards, Ken Henry Fixed Operations Director khenry@toyotaoflv.com

September 18, 2023

Work was done quickly and on budget. David also let us know when we should be looking for tirrd More

by MATAYLOR0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike McDermott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2023 -

David Wilson's Toyota of Las Vegas responded

We're happy to see you were satisfied with your recent service experience. Thank you for choosing us here for your vehicle needs and please don't hesitate to let us or David know should you have any questions about anything. We're here to help. Regards, Ken Henry Fixed Operations Director khenry@toyotaoflv.com

September 18, 2023

bad customer service. we first arrived and the manager was attending us, but decided to help the person who got there after us leaving my dad and i with no help. Gabriel w More

by NATALIESARABIA70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gabriel
Sep 21, 2023 -

David Wilson's Toyota of Las Vegas responded

Natalie, We are a bit confused by your review. You did not have an appointment, so we quoted you 3-4 hours for the service to be completed. Also, we had three Spanish-speaking service advisors working that day. I'm not quite sure where these inaccuracies are coming from, but I would like to speak with you further about your experience. Please contact me at your convenience. I hope to hear from you. Regards, Ken Henry Fixed Operations Director khenry@toyotaoflv.com

September 18, 2023

Horrible experience with rep. He advised me my 75k service was due and I told him I did it at the Henderson Toyota where i normally get all my service done, but I came here due to More

by LUISMUNOZ1021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg Priest
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2023 -

David Wilson's Toyota of Las Vegas responded

Luis, We're disappointed you were dissatisfied with your experience. You were advised of the work that needed to be done to your vehicle. You asked for all discounts and coupons available to be applied to this work. We informed you that discounts/coupons cannot be combined, at which point you said you would take your business elsewhere. We wish you well with your vehicle at other locations. Regards, Ken Henry Fixed Operations Director khenry@toyotaoflv.com

Sep 21, 2023 -

LUISMUNOZ1021 responded

I never onced asked him for a discount. I asked him to look at what i did on my last service and his dimmer changed. If that is what they are telling you, than you have a bigger problem not just a customers service or customer retention problem.

September 18, 2023

E J was very helpful and knowledgeable. Car was ready in a reasonable time although dealership was very busy. More

by adriennedonel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
E J
Sep 19, 2023 -

David Wilson's Toyota of Las Vegas responded

Adrienne, We're very happy to see services were completed in a timely manner. Thank you for both your business and your feedback. We hope to see you here again in the future and we hope all is well. Regards, Ken Henry Fixed Operations Director khenry@toyotaoflv.com

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