David Taylor Michigan City Chrysler Dodge Jeep Ram

Do you know how to return a phone call? The answer to that question is NO! My beef is more with the service department. I called and left a message on their overnight line. When I did not re The answer to that question is NO! My beef is more with the service department. I called and left a message on their overnight line. When I did not receive a call back in a timely manner, I called them. I was told that the service manager handles the scheduling and he was on the phone and would return my call as soon as he got off the phone. That was 9:30 am on a Wednesday. It is Thursday morning and they finally decide to return my call. When I had not gotten a call back in a timely fashion, I called other dealerships on my route and found one who could accommodate me. Perhaps they should remember that they may be the only Dodge dealer in Mich City, but there are plenty more dealerships in the area who will be more than glad to step up and fill the gap they leave when it comes to SERVICE. I do not feel they know the meaning of the word! More

Bold face lied to We drove from our home in Martinsville to Michigan City to buy a 2007 Charger R/T with the Road and Track package we had been told it was awesome and We drove from our home in Martinsville to Michigan City to buy a 2007 Charger R/T with the Road and Track package we had been told it was awesome and in great shape with no issues. When we got there and looked it over we had suspicion it had been wrecked but we were shown a car fax type report with no wrecks and were assured it had never been wrecked. It was shown as certified pre-owned and were told they can't get that rating if it had been wrecked. So we bought it and got it home and started having issues within 3 months. Our local dealer did some repairs under the 3 month warranty it had and we were closer to happy then as usual more issues start arising after the 3 month warranty ran out (which by the way is actually only two months as you can't use it the first month or the conditions will be deemed as pre-existing) anyway fast forward to December of last year when it was totaled it and all of our suspicions were confirmed, this car had been heavily wrecked, the whole front end was aftermarket parts and the whole passenger side was bondo. More

We purchased a Jeep Grand Cherokee at this dealership and was lied to about the vehicle we purchased. We got the vehicle home and started looking it over and found that it had rust on all the seat rails that was lied to about the vehicle we purchased. We got the vehicle home and started looking it over and found that it had rust on all the seat rails that had been painted to cover it up. (Looked like flood car) We pulled a car fax and found it had been auctioned twice and the title had been corrected. We also found out that it was used as a rental car in IL for several years. We also did a Kelly Blue Book and found the value was thousands less than our purchase price. We took the vehicle back the next business day and way met with an angry salesman whom we told we no longer want the vehicle and felt we were taken advantage of and were cussed out and we left the vehicle there. They threatened to have it towed back to our house. which never happened but we are still fighting with them to stop the loan but they refuse. The finance person lied and said there were many more options on the vehicle to get the loan value up so that we could get the loan. Michigan City Chrysler Jeep is the most crooked dealership we have ever dealt with. I would advise anyone to never deal with these people. More

This is the worst dealership! They have terrible after sale service. The manager is a complete xxx! Do not buy a car here! They will not take care of you even after you spend a great deal of money! sale service. The manager is a complete xxx! Do not buy a car here! They will not take care of you even after you spend a great deal of money! More

Was sold a Chrysler 300 that had an after market device epoxied behind the electronic ignition. The dealership programmed a second key to the car for us, which Penny, in the service dept. told us at the ti epoxied behind the electronic ignition. The dealership programmed a second key to the car for us, which Penny, in the service dept. told us at the time was a "tight fit." The key never did work perfectly. You had to sometimes return the key to the upright position after starting the car and adjust it just so-so. Just little oddities. It began to happen with the original key too. We really didn't know what to think of this, at first it was occasionally then it began to happen more frequently. Last Saturday it finally caused our keys not to work at all. Neither key would turn the ignition at all! The car had to be towed from our garage to the nearest Chrysler dealership which is in LaPorte, where this problem was discovered. I contacted Michigan City Chrysler thinking they would take care of this especially since we purchased an extra warranty with the car. NOPE! I was treated extremely rude by manager ED! Told that the car ran when I purchased it. It obviously had this problem all along. It was just not severe enough to reveal exactly what the problem was! Save yourself some major headaches and drive on over to LaPorte where they know how to treat people! More

This is the worst dealership on Earth!!! They lie, then turn around and say you are the one lying... Please please stay away! Don't say I did not warn you... turn around and say you are the one lying... Please please stay away! Don't say I did not warn you... More