David Taylor Ellisville Chrysler Dodge Jeep RAM - Service Center

I was told that you had parts for a recall on my 2015 ram. I drop my truck off on Tuesday night and did not pick up until Thursday near 1300. No work was ever completed on my vehicle. I don’t like to ram. I drop my truck off on Tuesday night and did not pick up until Thursday near 1300. No work was ever completed on my vehicle. I don’t like to complain without offering a course of action. I would offer you two. First would be to eliminate your entire customer service staff, I found them to be extremely unhelpful. It seemed to me that every time I called there was always miscommunication either between your secretary staff, service reps, and your service technicians. My second recommendation would be to hire someone who is extremely organized to manage your staff. Along with this you may want to contact a recruiter who works primarily with former military. I find that you’re staff lacks motivation and a desire to actually be at work. Perhaps it’s a generational gap, but when you’re dealing with small margins of profit every thing:word/action matters. Bottom line, if my parts do come in, I don’t believe I will be using your facility. Even though you’re closer I would prefer to drive across town to another ram dealership. More

They did good work. Only issue was the tech forgot to tighten my oil filter all the way and I drove home with a lot of oil leaking from my car and had to race it right b Only issue was the tech forgot to tighten my oil filter all the way and I drove home with a lot of oil leaking from my car and had to race it right back up to the shop to get it fixed. I was not very happy about that. Otherwise they fixed what I asked them too and my service advisor Mike was very nice and apologetic when they messed up. More

Quote I was given was half of what I paid for one key. Only the programming was quoted not the actual key. Very misleading Only the programming was quoted not the actual key. Very misleading More

Service Manager (Mike) was professional and attentive to our needs. Kept us notified about work that needed to be done. our needs. Kept us notified about work that needed to be done. More

This place is absolutely amazing The people and the service are outstanding I will always give David Taylor 5 stars out of 5 service are outstanding I will always give David Taylor 5 stars out of 5 More

I was greeted right away and I waited an hour as expected. The service was friendly and my receipt were explained appropriately. expected. The service was friendly and my receipt were explained appropriately. More

Got us in with a week or detecting our issues, helped find cost savings options and resolved our issues with a day. find cost savings options and resolved our issues with a day. More

Service staff is friendly and are willing to resolve your issue during your service appointment. issue during your service appointment. More

Service department always gets the job done correctly while making it convenient as possible for their customers. The shuttle service is one of the main things that keeps me coming back for service! while making it convenient as possible for their customers. The shuttle service is one of the main things that keeps me coming back for service! More

Nothing special. $169 to update radio for sticking a flash drive in and walking away left a bad taste so I declined $169 to update radio for sticking a flash drive in and walking away left a bad taste so I declined More