David Taylor Ellisville Chrysler Dodge Jeep RAM - Service Center

Thanks for getting me in quickly and giving prompt service. Also provided a ride to my gym while changing the oil👍🏻 service. Also provided a ride to my gym while changing the oil👍🏻 More

Everyone was courteous and professional. They did the work I asked for in a timely manner. They did the work I asked for in a timely manner. More

Have been using this service department for 17 years and it never fails to deliver an exceptional experience. Used many service departments over the 58 years that I have been driving and this one is by far it never fails to deliver an exceptional experience. Used many service departments over the 58 years that I have been driving and this one is by far the best. More

They were able to schedule my vehicle within a couple days and fixed the issue. Great service! Highly recommend! days and fixed the issue. Great service! Highly recommend! More

Service personnel are great. Would recommend to everyone. Work was completed promptly. Give them 5 stars. Would recommend to everyone. Work was completed promptly. Give them 5 stars. More

Tony has been a godsend helping me figure out the engine issues with my Jeep! Especially in talking / combating for hours convincing my aftermarket warranty to cover the issues at hand. He has done a issues with my Jeep! Especially in talking / combating for hours convincing my aftermarket warranty to cover the issues at hand. He has done a phenomenal job keeping me updated of the steps along the way so I am never left wondering where we are in the process! Can’t speak highly enough of him! More

Terrible communication by the service advisor. I am a female, who does have knowledge of vehicles, and the service advisor talked to me like a I was a child. My husband, who is a mechanic, told hi I am a female, who does have knowledge of vehicles, and the service advisor talked to me like a I was a child. My husband, who is a mechanic, told him everything he wanted done to the vehicle, which was an oil change-or any maintenance for that matter, new tires, and for the recalls to be done. The service advisor did not recommend maintenance or fluid changes on my vehicle because of the low mileage, even though it had 6 year old oil in the car. We wanted new tires on the vehicle due to flat spots, even though the tires were brand new. He told me there was nothing wrong with them. After talking to my husband, he was going to have the oil changed and new tires ordered and mounted. (This was Tuesday) He did not ever call us back besides one time after we left MULTIPLE messages. On our way to pick up the vehicle, (on Friday) because he never got back with us, he finally called. Told us they received the wrong tires but would get the new ones in today. We just wanted the vehicle. We were doing all of this due to my father passing, which he knew about. We were wanting to drive the car during the precession in honor of him. They got none of the things we wanted done besides the recall. We would have been way more understanding of things if he would have just called us on Thursday, and let us know the wrong tires were delivered. We aren't ignorant to the current world. Mistakes are made and all he had to have done was called us and said it would get done on Friday by whatever time. Communication is important when dealing with customers and of all the places to lack in that, a dealership is not one that would be acceptable by anyone, raise your standards. I will never come back. I feel bad for the mechanics that lose money due to poor work on the upper end. More

I was pleased with their continued communication. Even if they didn’t call when they said they would-when they did, the first thing they did was apologize for the delay and explain why. Even if they didn’t call when they said they would-when they did, the first thing they did was apologize for the delay and explain why. More

Service disorganized, sales group uninformed and misleading promotional promises to get you into the showroom. misleading promotional promises to get you into the showroom. More

The dealership remains clean and orderly. After arriving for our scheduled appointment, our service advisor promptly and courteously checked us in. While we waited, he also kept us informed o After arriving for our scheduled appointment, our service advisor promptly and courteously checked us in. While we waited, he also kept us informed of any potential issues. Though having four tires took a bit longer than expected (2 hours), the technician also performed a quick vehicle check, which would account for additional time. The job was performed very well. We're pleased with the tires purchased at David Taylor and our car rides and handles like new again. More