David Taylor Ellisville Chrysler Dodge Jeep RAM - Service Center

Buyer Beware I took my 2014 Jeep Cherokee for a recall on Friday 10/9/15. My agreement provides for a no charge loaner car. The young lady, Roysl,Gate employee, an I took my 2014 Jeep Cherokee for a recall on Friday 10/9/15. My agreement provides for a no charge loaner car. The young lady, Roysl,Gate employee, and I walked around the loaner to inspect for damages. Both of us discussed prior damage to several rims. When I returned the car, a young R G rep told me I damaged the rims. The service manager came, and said that it was new damage and I was responsible. The general manager, Aaron came and the three of us went to the car. I asked for the name of the dealership owner and whatever office governs customers complaints. The GM told me I was threatening him. He did call the initial representative and let me hear their conversation via speaker. She confirmed that previous damage was there. This is the second time an attempt has been made to charge me with damages I did not do. First time was with my newly purchased 2013 Liberty. Based upon the young lady's honesty I was not charged, and hope she was not terminated because she told the truth. Their actions makes me wonder how many customers have been billed for damages they did not cause. I have also made several complaints because my front defroster does not work properly only to be told nothing is wrong with it. I will never purchase another car from Royal Gate nor give any recommendations to anyone I know. More

service has gone downhill Purchased vehicles from Royal Gate over the years and service has gone downhill. Lifetime oil changes are hard to receive even though they have a Purchased vehicles from Royal Gate over the years and service has gone downhill. Lifetime oil changes are hard to receive even though they have an express service (hour and a half wait time). The oil change always results in being told that I need to have useless up charge services. Also, the quality of the oil change is bad, like not putting the oil cap back on, resulting in oil all over the engine compartment. When you point out an issue you are immediately told that you are wrong. Multiple people in line were told they do not know what is going on. Also, the sales and service representatives are now called "Advisors". Car rental with appointment still resulted in over an hour wait for a smoke filled, dirty pickup truck. Warranty claims get lost and after multiple months you are asked to purchase the parts. More

Bad experience Took the car in with transmission problems five times, no problem says the service department took a tech for a test drive and replicated the problem, Took the car in with transmission problems five times, no problem says the service department took a tech for a test drive and replicated the problem, still they claim no problem. a car that will break down with no warning or signs of problem and drive my kids around in it. This place is horrible for customer service, they don't care , the service department refuses to take ownership that they dropped the ball and the owner of the dealership refuses to make things right, they got my money and that's all they care about. More

In for Oil change and check transmision fluid leak. Had an appointment for an oil change and asked them to look at a transmission fluid leak. The repair was handled under warranty at no cost and the oi Had an appointment for an oil change and asked them to look at a transmission fluid leak. The repair was handled under warranty at no cost and the oil changes are free since we bought the truck here. Left with the same amount of money in my wallet as I came in with so I am happy. More

Bait and Switch???? My mechanic identified a problem with the fuel system on my Dodge Cummins but was unable to pinpoint specifically one of 3 things. Dodge makes a very My mechanic identified a problem with the fuel system on my Dodge Cummins but was unable to pinpoint specifically one of 3 things. Dodge makes a very specialized tool that would identify the specific part failing. My mechanic scheduled an appointment at Royal Gate in Columbia, IL for this test. My driver took the truck there and left his # as a contact when it was done. Instead of doing the requested test -- they did their OWN diagnostics and charged us $95 for THAT, first. Then called the driver -- their point of contact -- and said more testing was required, which he approved, not realizing the ONLY thing they had done is what WE had already done' not what we had asked for. My bill today was for $240 when I was told on the phone THAT test was $95. A failure to communicate or bait and switch? More

Worst Dealership Ever Took the car in with transmission problems five times - no problem says the service department - took a tech for a test drive and replicated the probl Took the car in with transmission problems five times - no problem says the service department - took a tech for a test drive and replicated the problem - he failed to record it - still they claim no problem. Took the car on vacation - transmission broke - nobody would help, almost ruined vacation. They replace the transmission - next day it overheats and breaks down. Magically there are no codes and they can't replicate any problems with the car. "Come pick it up, it's safe to drive." Yeah right - like I'm going to let my wife drive a car that will break down with no warning or signs of problem - and drive my kids around in it. This place is horrible for customer service, they don't care - the service department refuses to take ownership that they dropped the ball and the owner of the dealership refuses to make things right. The simply don't care - they got my money and that's all they care about. More

I brought my Dodge Caravan in to have the oil changed. I had noticed oil on my garage floor and mentioned this to Chris Quick in the service department when I dropped my car off. After the oil change, the had noticed oil on my garage floor and mentioned this to Chris Quick in the service department when I dropped my car off. After the oil change, the mechanic looked at length for an oil leak and after not finding one, said he just couldn't find any location where a leak was. He said they could put some dye in to check and I agreed for them to do this, but still couldn't find where it was coming from. I was very impressed when Chris explained the situation to me. I was impressed with the mechanic and I'm sorry I don't remember his name. They could have recommended a costly repair but instead suggested I take it home and place a tray to catch a sample of what the fluid was because it could be another fluid. That night I placed a tray under the car and the next morning, nothing was in the tray! I took my car back to Royal Gate for my appointment and told Chris Quick. He said and I agree that the old oil filter had been leaking and after getting my oil changed, the problem was taken care of. I love Royal Gate Dodge because they are the most honest dealership I know! More

Purchased new vehicle.. had a couple things that needed tho be addressed.. came in for service and oil change.. always a great experience when i come in. tho be addressed.. came in for service and oil change.. always a great experience when i come in. More

I bought a 2014 Jeep Grand Cherokee Laredo 4x4 from them in July 2013. The vehicle has been in 4 times for electrical issues and recalls. There was an article in the Wall Street Journal about these issues in July 2013. The vehicle has been in 4 times for electrical issues and recalls. There was an article in the Wall Street Journal about these issues from October 2013. I asked to trade the vehicle in and they only wanted to give me $24000 in trade when the vehicle cost me $33000 four months earlier. I told them to shove their offer. I would not buy from Royal Gate ever again due to the fact they do not back up their products. I buy a new vehicle every 3 years so they lost some good business. I have opened a case with the BBB, Chrysler and also called the Attorney General's office for MO about their lack of follow up and standing behind the product they sell. More

Great Service Center! Staff is always friendly and courteous to work with. The flexibility of hours to drop off and pick up vehicle is always a plus! Take exceptional pride in keeping your vehicle cle courteous to work with. The flexibility of hours to drop off and pick up vehicle is always a plus! Take exceptional pride in keeping your vehicle clean when you pick it up and repairs and service is always performed correctly the first time. More