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David Taylor Ellisville Chrysler Dodge Jeep RAM - Service Center

Ellisville, MO

4.3
2,323 Reviews

2,323 Reviews of David Taylor Ellisville Chrysler Dodge Jeep RAM - Service Center

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June 08, 2021

The speakers were vibrating terribly in our recently-purchased used jeep from another dealer and we couldn’t get the help we needed so we came to you. Totally satisfied. Thank you! More

by Lhaef33
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Do not remember names
Jun 10, 2021 -

David Taylor Ellisville Chrysler Dodge Jeep RAM responded

We're glad we were able to get the issue with your speakers resolved for you! Thank you for giving David Taylor Ellisville Chrysler Dodge Jeep RAM a try when the other dealership was unable to accommodate you. We hope to see you again when you next have a need.

June 08, 2021

The Service Dept is A1, very personable to customer, knowledgeable about maintenance services, and always willing to help. I’ve never had any bad service! More

by GBUCKNER71
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen B, Casey Drese, Mike Gebken, Mike Wilson, BYRON GREEN, Matt Karsznia in SERVICE
Jun 10, 2021 -

David Taylor Ellisville Chrysler Dodge Jeep RAM responded

Glad everything went well! We definitely strive to provide an experience like yours to all our customers. We look forward to working with you in the future.

June 07, 2021

Service department is always very welcoming.. Very efficient checking me in and getting work done. The guys in service rock. Will always bring my vehicle there for service. More

by Mark Hayes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen B, Casey Drese, Matt Karsznia in SERVICE
Jun 08, 2021 -

David Taylor Ellisville Chrysler Dodge Jeep RAM responded

Thank you for the 5-stars and for sharing your experience, Mark. We are so glad your time with our team at David Taylor Ellisville Chrysler Dodge Jeep RAM was awesome! We look forward to future visits. Safe travels.

June 05, 2021

When I approached the service desk the tek didnt seem to want to help me. I had to reach out to superiors to resolve my issues. The manager was quite satisfactory More

by Sheila ballardD
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Casey Drese
Jun 06, 2021 -

David Taylor Ellisville Chrysler Dodge Jeep RAM responded

Sheila, Thank you for sharing your review. I would like to speak with you regarding your overall service visit. Please feel free to reach out to me directly at your own convenience. I look forward to connecting with you to address your feedback. Best, Debbie Bundy Customer Relations Manager 636-200-3299 dbundy@taylorcars.com

June 05, 2021

Not the same as before they missed up my front hub they want me pay $525 to fix it.I only went for oil change ends up they want hundreds!! Will never go there again. More

by Totti
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Stephen B, Casey Drese, Mike Gebken, Mike Wilson, BYRON GREEN, Matt Karsznia in SERVICE
Jun 05, 2021 -

David Taylor Ellisville Chrysler Dodge Jeep RAM responded

Hello, I would appreciate the chance to speak with you regarding your front hub and the overall cost of your recent service experience. Please feel free to reach out to me at your own convenience. I look forward to hearing from you. Best, Debbie Bundy Customer Relations Manager 636-200-3299 dbundy@taylorcars.com

Jun 26, 2021 -

Totti responded

Like I said I came for oil change and recall. They ruined my hub while rotating the tires! I always come to you guys it mean you guys damage the hub and Wheel Bolt ! Nobody else!! If you guys want to do anything and fix your mistakes would be from day one! No one from your place even tried to call to fix it!!

June 05, 2021

I have been coming to this location for over eight years. I have always left satisfied, but since the switch to David Taylor the service has only gotten better. You can tell that customer service is import More

by RIXNEET
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Wilson
Jun 06, 2021 -

David Taylor Ellisville Chrysler Dodge Jeep RAM responded

Hi there, Thank you for your positive review. We thank you for your kind words and we are pleased that our team have consistently met your expectations. We appreciate your return business and at David Taylor Ellisville Chrysler Dodge Jeep RAM we look forward to your next visit.

June 04, 2021

So far, so good. Hope this car lasts as long as my previous Compass (276,000 miles). Also I'm glad Roger (shuttle driver) is still there from the Royal Gate days. More

by MARYS0
Customer Service
Recommend Dealer
Yes
Employees Worked With
Casey Drese
Jun 05, 2021 -

David Taylor Ellisville Chrysler Dodge Jeep RAM responded

Thank you for the kind review, Mary! We know you're going to love your new ride. Please come back to see us at David Taylor Ellisville Chrysler Dodge Jeep RAM.

June 04, 2021

Very helpful and efficient staff. My vehicle was repaired in a timely manner. Staff communicated details and status throughout the repair. I appreciate their great customer service. More

by BUDMOM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Karsznia in SERVICE
Jun 04, 2021 -

David Taylor Ellisville Chrysler Dodge Jeep RAM responded

Hi there, We appreciate you sharing the details of your visit. To know that our staff were helpful, efficient, communicative and assisted you in a timely manner makes us very happy. At David Taylor Ellisville Chrysler Dodge Jeep RAM you are always welcome and we look forward to seeing you.

June 02, 2021

Had an appointment for 8:30 AM for a 3 hour software update recall. They called me at 2 PM stating that they wouldn’t be able to get to it today and that it would have to wait until tomorrow. This delay More

by Jim
Customer Service
Recommend Dealer
No
Employees Worked With
Unknown
Jun 02, 2021 -

David Taylor Ellisville Chrysler Dodge Jeep RAM responded

Jim, Thank you for sharing feedback about your service appointment. I would appreciate the opportunity to learn more about your time at David Taylor Ellisville Chrysler Dodge Jeep RAM. Would you mind reaching out to me directly at your earliest convenience? I hope to hear from you soon. Best, Debbie Bundy Customer Relations Manager 636-200-3299 dbundy@taylorcars.com

June 02, 2021

Didn't have an appointment, Mike made it happen. I had my oil changed and my tires rotated. Great job! Thanks to Mike and team! More

by STANMARTIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Wilson
Jun 02, 2021 -

David Taylor Ellisville Chrysler Dodge Jeep RAM responded

Hi Stan, Thank you for your positive feedback. It pleases us to know that Mike was able to assist you and meet your expectations. Thank you for choosing David Taylor Ellisville Chrysler Dodge Jeep RAM and we hope to continue to assist with all of your future automotive needs.

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