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David Taylor Ellisville Chrysler Dodge Jeep RAM - Service Center

Ellisville, MO

4.3
2,323 Reviews

2,323 Reviews of David Taylor Ellisville Chrysler Dodge Jeep RAM - Service Center

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August 18, 2021

Every one is always very nice to the customers, I watch and hear them when I am in the waiting room. It seems the customers have their trust in the person speaking to them even when you know your at their More

by BARB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen B
Aug 18, 2021 -

David Taylor Ellisville Chrysler Dodge Jeep RAM responded

Thank you for sharing your observations with us, Barb! we are glad to see that the David Taylor Ellisville Chrysler Dodge Jeep RAM team has exceeded your expectations. We appreciate your kind words and hope to work with you again in the future.

August 18, 2021

very reliable and honest. Provided pick up when vehicle was done. Thorough on the explanation of work needed and contact prior to beginning any of the work More

by R.JETT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Casey Drese
Aug 18, 2021 -

David Taylor Ellisville Chrysler Dodge Jeep RAM responded

Thank you for the 5-stars and feedback. The team at David Taylor Ellisville Chrysler Dodge Jeep RAM is glad your experience was reliable and honest. We look forward to future visits.

August 18, 2021

The team at David Taylor is very friendly, professional, and do a great job for their customers. It is the only dealer I go to. More

by KEITH_WILCOXSON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen B, Casey Drese, Mike Gebken, Mike Wilson, BYRON GREEN, Matt Karsznia in SERVICE
Aug 19, 2021 -

David Taylor Ellisville Chrysler Dodge Jeep RAM responded

Thank you, Keith, for the 5-stars and the feedback. Our team at David Taylor Ellisville Chrysler Dodge Jeep RAM is glad your experience was great. We look forward to future visits!

August 18, 2021

Service was fine. Byron was nice. The major issue I have was around the diagnostic charge. In three months we have now been charged 159 each time just confirm what is wrong. NOWHERE else have I paid for th More

by DAVIDTHARTMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
BYRON GREEN
Aug 18, 2021 -

David Taylor Ellisville Chrysler Dodge Jeep RAM responded

David, Thank you for bringing this to my attention. I would like to speak with you about your concerns with the diagnostic charges you have been charged. Please reach out to me when you have a moment. I look forward to speaking with you. Debbie Bundy Customer Relations Manager 636-484-5400 dbundy@taylorcars.com

August 17, 2021

I was a walk-in without an appt and my service was done in a very timely manner and I was informed every step of the way More

by CBELECTRICAL123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen B, Casey Drese, Mike Gebken, Mike Wilson, BYRON GREEN, Matt Karsznia in SERVICE
Aug 17, 2021 -

David Taylor Ellisville Chrysler Dodge Jeep RAM responded

Hi there, We are happy that our Service Department were able to keep you informed and get you back on the road in a timely manner. At David Taylor Ellisville Chrysler Dodge Jeep RAM we appreciate your business and your review. We hope to see you again.

August 17, 2021

Another in and out service appointment. Thanks for the quality, affordable and timely service. Less than a half hour Will be back, thank you again More

by SAUERBREY8234
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike and cris , Mike Wilson, Bobby Brooks
Aug 18, 2021 -

David Taylor Ellisville Chrysler Dodge Jeep RAM responded

David Taylor Ellisville Chrysler Dodge Jeep RAM appreciates the 5-stars and feedback. The team is glad your visit was quality. We look forward to future visits.

August 16, 2021

When I arrived, the appointment I had made a week prior was not in your system. How is that possible? I understand that mistakes are made, but my first impression was not a good one! More

by swehlajr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Gebken, Mike Wilson
Aug 16, 2021 -

David Taylor Ellisville Chrysler Dodge Jeep RAM responded

Hello, Thank you for your feedback. I'd appreciate the chance to address your concerns about your scheduled appointment not being found when you arrived. Please reach out to me when you have a moment. Debbie Bundy Customer Relations Manager 636-484-5400 dbundy@taylorcars.com

August 13, 2021

Great help- super nice guys that are very easy to work with and I do t feel take advantage! We’ve had 2 Jeeps they’ve cared for and will continue to go back! More

by SSMITH04
Recommend Dealer
Yes
Employees Worked With
Mike Wilson
Aug 13, 2021 -

David Taylor Ellisville Chrysler Dodge Jeep RAM responded

Thank you for the amazing review! We appreciate your kind words for our Service Team and are glad to see that they have consistently kept your Jeeps in top-notch condition. David Taylor Ellisville Chrysler Dodge Jeep RAM looks forward to working with you again in the future.

August 12, 2021

Did not fix my Jeep. Had it way too long! Service advisor was rude and said it couldn’t be fixed as there was an after market part installed. Said I had a bad battery that was causing the communication loss More

by JSCHEPIS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Matt Karsznia in SERVICE
Aug 12, 2021 -

David Taylor Ellisville Chrysler Dodge Jeep RAM responded

Hi, Thank you for bringing this to my attention and sharing this feedback about your service experience. David Taylor Ellisville Chrysler Dodge Jeep RAM always wants to provide excellent customer care and I would like to learn more about this. Could you please contact me at the information below?  Best, Debbie Bundy Customer Relations Manager 636-200-3299 dbundy@taylorcars.com

August 12, 2021

Service is friendly and reliable. I always feel like I am in safe hands with the thorough inspections done for my vehicle. Service managers Mike, Casey, and Matt do a great job of managing my service expe More

by JJOSTERMANN70
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Casey Drese, Mike Gebken
Aug 13, 2021 -

David Taylor Ellisville Chrysler Dodge Jeep RAM responded

Hi there, We appreciate your positive review. It is great to know that our Service Department always do a great job and are reliable. At David Taylor Ellisville Chrysler Dodge Jeep RAM we appreciate your business and we look forward to working with you in the future.

Aug 13, 2021 -

JJOSTERMANN70 responded

Thank you!

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