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David Taylor Ellisville Chrysler Dodge Jeep RAM - Service Center

Ellisville, MO

4.3
2,323 Reviews

2,323 Reviews of David Taylor Ellisville Chrysler Dodge Jeep RAM - Service Center

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August 27, 2021

Great service team! They worked around my busy schedule and were able to get me in and out in no time. Mike G was extremely knowledgeable. More

by Scott Andrew
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Gebken
Aug 27, 2021 -

David Taylor Ellisville Chrysler Dodge Jeep RAM responded

Hi Scott, It is fantastic to know that our Service Department were great and able to work around your needs. At David Taylor Ellisville Chrysler Dodge Jeep RAM we appreciate your business and your kind words. We hope to see you again.

August 27, 2021

Brought my truck in to have the brakes looked at. The team identified the issue right away and got me back on the road in a couple hours. Nice staff very personable and cares about their customers. More

by jmwest18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Wilson
Aug 27, 2021 -

David Taylor Ellisville Chrysler Dodge Jeep RAM responded

Thank you for sharing your experience with us! We are so happy that your brakes were taken care of in a timely manner and that you are back on the road safely. If there is anything else that David Taylor Ellisville Chrysler Dodge Jeep RAM can do for you, please be sure to let us know.

August 25, 2021

Mike Wilson who assisted me was very informative about what my car is in need of here soon. He wasn’t pressuring me to purchase tires now in fact he was nice enough to offer to call me in October when the More

by Megan Keck
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Wilson
Aug 25, 2021 -

David Taylor Ellisville Chrysler Dodge Jeep RAM responded

Hi Megan, It is nice that our Service Department were informative and nice whilst working with you. Thank you for choosing David Taylor Ellisville Chrysler Dodge Jeep RAM and we hope to see you again.

August 25, 2021

Service was good as my issue was corrected with a programming upgrade. But I feel that Jeep Chrysler should have been proactive and send me information without it becoming an issue for me as the cust More

by JERGONZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Aug 26, 2021 -

David Taylor Ellisville Chrysler Dodge Jeep RAM responded

Hi, Thank you for bringing this to my attention and sharing this feedback about your service experience. David Taylor Ellisville Chrysler Dodge Jeep RAM always wants to provide excellent customer care and I would like to learn more about your review. Could you please contact me at the information below? Best, Debbie Bundy Customer Relations Manager 636-484-5400 dbundy@taylorcars.com

August 24, 2021

The employees were extremely helpful and friendly. The oil change was completed very quickly and to my satisfaction. I would definitely go back again and recommend to others. More

by RBORGMEYER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Gebken
Aug 26, 2021 -

David Taylor Ellisville Chrysler Dodge Jeep RAM responded

Thank you for the 5-stars and feedback! The team at David Taylor Ellisville Chrysler Dodge Jeep RAM is glad your oil change was helpful and friendly. We look forward to future visits.

August 24, 2021

Communication is not this service centers strong suit. You leave messages but I feel there's no guarantee they get them as they never return calls More

by QUIROGA.CARMINA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bert Nordman, Stephen B, Matt Karsznia in SERVICE
Aug 25, 2021 -

David Taylor Ellisville Chrysler Dodge Jeep RAM responded

Hi, Thank you for bringing this to my attention and sharing your feedback in regards to our Service Center. David Taylor Ellisville Chrysler Dodge Jeep RAM always wants to provide excellent customer care and I would like to learn more about this. Could you please contact me at the information below?  Best, Debbie Bundy Customer Relations Manager 636-484-5400 dbundy@taylorcars.com

August 24, 2021

Good dealership to work with communication was amazing Matt was very informative and the service receptionist was also super hard to find people like her !! More

by BGCSPR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Hayes service advisor , Stephen B, Casey Drese, Mike Gebken, Mike Wilson, BYRON GREEN, Matt Karsznia in SERVICE, Matt Hays
Aug 25, 2021 -

David Taylor Ellisville Chrysler Dodge Jeep RAM responded

Thank you for the 5-stars and feedback! The team at David Taylor Ellisville Chrysler Dodge Jeep RAM is glad your experience was amazing. We look forward to seeing you again. Safe travels.

August 24, 2021

The guy that checked me in was RUDE and had a horrible attitude. He needs more customer service training. He shouldn't be the first person customers come in contact with. More

by twannas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen B, Casey Drese, Timothy Hulsey
Aug 25, 2021 -

David Taylor Ellisville Chrysler Dodge Jeep RAM responded

Hello, Thank you for bringing this to my attention. I would like to speak with you in greater detail about your experience so that I may ensure that everything has been handled properly on our end. Please contact me directly at your soonest convenience. Debbie Bundy Customer Relations Manager 636-484-5400 dbundy@taylorcars.com

August 24, 2021

I have no comment at this time. A minimum of 25 words is not necessary. The survey gives you adequate information unless there was a problem then the comment area is necessary. More

by lhoerchler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Wilson
Aug 25, 2021 -

David Taylor Ellisville Chrysler Dodge Jeep RAM responded

David Taylor Ellisville Chrysler Dodge Jeep RAM thanks you for the positive star rating!

August 23, 2021

Problem still not fixed after 3 times bring the truck up there. My tech has been very pleasant to work with. They have started with Corp Chrysler. I’m waiting to hear back. More

by adam.bernstein
Recommend Dealer
No
Employees Worked With
Matt Karsznia in SERVICE
Aug 23, 2021 -

David Taylor Ellisville Chrysler Dodge Jeep RAM responded

Hi, Thank you for bringing this to my attention and sharing this feedback about your service experiences. David Taylor Ellisville Chrysler Dodge Jeep RAM always wants to provide excellent customer care and I would like to learn more about this. Could you please contact me at the information below?  Best, Debbie Bundy Customer Relations Manager 636-484-5400 dbundy@taylorcars.com

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